I can understand that the account can be not fully verified, so I think AMAZON could be able to just tell us clearly what they need..... because ALL they asked, we answered.
The advice to change our account was given from an AMAZON SELLER SUPPORT, so its not my fault that the action I took was wrong. I just trust the information they gave us.
I use to work 100% clear, and leave an open account risking to have problems in the future with so many AMZ rules changing, thats not an option for me.
You just said that a seller support gave me a wrong advice. How can I leave a dormant account and trust I wont have problems?
I hope Amazon can tell us what they really need from us, because I start to think even them dont know it and just want us to be here for a long term.
For two times AMZ Identity verification person was not there in the time we scheduled. We were there for 40 min waiting, and no one appear in the call.
So, amazon just dont treat sellers properly. Sorry.