Hi I m fairly new to all of this selling on amazon, but i have setup an account etc to sell used books on this platform. Here is where my problems now start i have several titles that i cannot list due to having to have brand seller approval. I need to send prove of purchase from a distributor, but this is impossible due to me only having one copy and it being used.

As i said i am new to this and did not expect to have these issues to sell on here!!!

Can someone from amazon help me with this?? any advice appreciated.

I have created multiple cases, every seller support person is saying that I m verified but still they are not activating me.

I am suspicious of the email below with a return address ending amazon.uk (and not .com or .co.uk) which does not exist as a website.

Also the sender don’t seem to address us buy our business name, or for which Marketplace or give our account code.

Also don’t understand why such a requirements does not appear in our Support Cases section.

Perhaps someone could assist in proving the validity of this requirement before I send a copy of my passport off.

They ask for a driving licence but a UK licence does not include all the info require so why ask for this?

Thanks

PS Also I have no idea what POC stands for.

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From: Kumar, Deepak @amazon.com>

Sent: 11 November 2025 14:06

To:

Subject: [Action Required]: Documents Required for your IBA Account Verification

Dear Seller,

We need additional documentation for your Invoice by Amazon (IBA) account verification. To ensure that all seller information remains accurate and compliant with IBA KYC requirements, we ask you to provide the following document(s) associated with your seller account: POC ID required.

Please forward a copy/scan/photo of the valid document to vat-iba-verification at amazon.uk from your Seller Central registered email address.

(I have had to change the symbol to 'at' as otherwise the forum would not let me post saying I could not post with links outside Amazon)

POC ID required

Please provide us with a valid (non-expired) and official identification document issued by a government authority, such as one of the following:

• A valid passport's information page that has the photo and signature

• A driving license

• A national identity card

• A residence permit

The document must include all of the following information:

• Full name

• Place of birth (POB)

• Date of birth

• Country of citizenship

• Official ID number

• Expiration date

Please submit the following required documents within 7 days to maintain your IBA account status.

Thank you and let me know if you have any question.

Best regards,

Deepak Kumar

H, got the an e mail about that, i m accept that its virtual address or shard work place or you think that its make error. i m have the really address, i m not sell on FBA, We are ship from my rent warehouse for have the 6 years lease. I m paying the rent each month, i have the Business Rate letters, shipping letter, bank statement and etc. i m confirmed that this is my owner renting warehouse . nobody share with me any type. before ask me to send these documents to VATSUBMINTTED@ but now open a case and upload the documents, hope for the best

I have been approved but I don’t like their returns policies so I have not proceeded.

Things like returnless refunds, returns costs etc. Not for me.

Was also approved for diy dot com but the free returns policy does not suit my business so again, have not proceeded. Shame.