This order was for Ireland, not the UK. For Ireland, Amazon does not provide a prepaid return label, and as a seller, we are under no legal or Amazon policy obligation to supply one.
For UK orders, all my return or refund actions are carried out after I contact Amazon, explain the situation in full, and receive clear guidance. I ask whether I am allowed to deduct return costs or apply a restocking fee, and only act after approval.
Amazon's current position and the law:
Return postage: Amazon automatically deducts return costs from the customer in cases like "wrong item ordered," "accidental order," or similar reasons.
They do not deduct return costs when the item is marked as “damaged” or “wrong item sent.” Unfortunately, some buyers select these options incorrectly to avoid return fees. This triggers Amazon's automated return handling and is not controlled by the seller.
Restocking fees: If the item is opened and cannot be resold as new, we are legally allowed to reduce the refund.
This is based on:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,
Regulation 34(9):
"If the value of the goods has been diminished by the consumer handling them beyond what is necessary to establish their nature, characteristics and functioning, the trader may recover that amount from the consumer."
This is also fully supported by Amazon UK Seller Policy, which states sellers may apply a restocking fee of up to 20% if an item is returned opened or in non-resellable condition.
If you are not familiar with these guidelines, I recommend reviewing Amazon’s official seller return policies and the Consumer Contracts Regulations 2013 before accusing sellers of doing something wrong.
So please tell me again i am TOTALLY WRONG :)