@Seller_XUNeUuvrQDpgP hello, from around 28th december 2025, i lost buy box feature on all of my asins although my products are priced very competitively with the current buy box, often cheaper tanthe current buy box. My account health is fine and no reason to lose buy box features across all asins. This is extremely affecting business. Any help is appreciated. I have contacted the managing director and i have received generic responses from associates stating there is nothing wrong. [case id:12000240372]

YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.

I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.

Order ID: 206-9326319-8547518

Courier: Evri

Estimated delivery: 9 December 2025

Actual delivery: 8 December 2025 (EARLY)

Proof: Courier photo + GPS confirmation

Facts (no opinion, only evidence)

• The parcel was delivered one day earlier than the estimated delivery date

• Evri provided delivery photo and GPS confirmation

• The customer later stated the parcel was stolen after delivery

• This is not “not received”, it is post-delivery theft

The customer literally confirms this in writing.

Critical issue

Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.

AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.

This should not happen.

Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.

Yet:

• The claim was opened

• The claim was closed as “refunded by seller”

• A defect was still applied to my ODR

This makes sellers look like a freebies shop with unlimited stock, where customers get:

Delivery

Theft after delivery

Refund

A-to-Z claim on top

And sellers pay twice.

Why this is wrong

• Delivered early, not late

• Confirmed delivery with photo + GPS

• Customer admits stolen after delivery

• Full refund issued before A-to-Z

• No seller fault, no breach, no delay

This is purely an Amazon process failure, not seller performance.

@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93

@Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr

Hi everyone,

I'm trying to wrap my head around how Amazon has handled our recent A-Z claim, especially given the overwhelming evidence we have against the reason for this claim - they have disregarded this and upheld the decision, despite an appeal attempt/several raised cases.

This is, of course, not our first encounter with the process, and there have been plenty of claims granted to customers when they're not in the right, but this is a particularly frustrating case given the information and evidence we provided.

Here's a timeline:

• 13th December 2025 - the customer receives their order.

• 6th January 2026 - they submit a return request, citing the reason as "No longer needed" with a comment saying "I thought it was bigger" (the measurements are all on the product page). This request was auto-authorised by Amazon.

• 10th January 2026 - another return request was submitted, this time with the reason "Accidental order". Again, this was auto-authorised by Amazon.

• 11th January 2026 - the customer messages us about the return shipping costs, saying they aren't happy that they have to pay for return shipping, claiming the listing stated it was free returns (they're based in Spain, and we are in the UK).

• 13th January 2026 (within 48 hours) - we responded asking for clarification on where free returns were advertised, as this is not something we promoted.

• 15th January 2026 - the customer had not responded by this point, so we messaged them again, suggesting they follow Amazon's return policy. This was never responded to.

• 2nd February 2026 - the customer files an A-Z claim selecting "DAMAGED/DEFECTIVE" as the reason, and a comment claiming the item was "counterfeit".

We provided a valid invoice showing the item is genuine, and at no point did the customer report it as damaged or defective.

Amazon upheld the claim in the customer's favour, and upon raising a case to appeal this decision, they stated we "did not respond to the return request with valid details before the claim was filed." The customer has been fully refunded from our account, and has not even had to return the item.

This conflicts with the fact that these return requests were auto-authorised, with no pending action on our part. We responded to the customer, who was only messaging to complain about having to pay for the return.

Has anyone else run into something like this? How do you handle situations where a change of mind return suddenly becomes a false damaged/defective A-Z claim?

I’m requesting assistance with listings removal of a certain brand that appears to be the result of an incorrect document review.

On 29/08/2025, my listings were removed after I was informed that I am not eligible to sell these products and they remained inactive due to documentation being outside the required date range (06 Aug 2024 – 06 Aug 2025). This is the message I received:

- You have provided documentation that was either issued outside the valid date range, or that shows that products were shipped outside of this time frame. You must provide an invoice, receipt, contract, or delivery order issued or shipped between 06 Aug 2024 and 06 Aug 2025.

I would like to clarify that I submitted 8 invoices, and all invoices were issued within the required date range. The documents include:

Clearly visible issue dates within the stated timeframe

Supplier information

Product details that match the listed ASINs

Based on this, the documentation submitted should be fully compliant with Amazon’s requirements.

I respectfully request that a moderator review my case and the previously submitted invoices, or advise if there is a specific reason they were deemed invalid so I can address it immediately.

Thank you for your time and assistance.

Case ID: 11876907502

I have been selling on amazon since last 10 years or more. Last year we decided to remove all our listings from germany and italy. Since we removed the listings amazon started to charge us falsely for storage fee saying that we have units available in their warehouse. we removed the units from the warehouse and it was confirmed by amazon in the case id 11513277952. amazon reimbursed us the amount for storage fee as well for which screenshot is attached.

On 17 september 2025 it was confirmed by amazon that we dont have any inventory present at amazon . screenshot is attached below.

After this date no inventory was sent to amazon and amazon started to charge us out of no where the storage fee on monthly basis and long term storage fee as well. Screenshots attached below.

Even without sending the inventory to amazon we receive a response from amazon on 9 december that we have units available in their warehouse and the units increased from 1 to 5 out of no where. proof attached below.

So we created a removal order file and submitted to amazon to dispose the units from amazon and what response we received is attached below which says that we have no units available at their warehouse.

It has been one year since we are facing this issue from amazon where amazon keeps charging us every month and makes false revenue from us. . we have created several cases 12076890032, 12042471602, 11779124472, 11743390102,11732595182 and many others as well. We have posted on amazon seller forums and tagged high authorities on different platforms as well but this issue is not getting resolved by any person.

@Seller_FJwyF3iu5qxUY@Seller_khUF6HPR2AHxu@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_OOVUXZLmb2UEH@Seller_xkwDczt8sPSmx@Seller_8hQgfj6OVZYse @Seller_b91S9zQ2eKxLt