If you are not getting any sales, you could delete the product photos. He won't get any sales. Start again with a '2025' model. Register a trademark first. It will be easier to protect your listing.

There are different ways of reporting violations. Is this what your tried below? Amazon usually come back at you asking for photographic evidence about why the product is different.

https://www.amazon.co.uk/report/infringement

"If you believe sellers are listing against detail pages that do not exactly match their items, we ask that you report the violation here"

here is last person conversation you can see this person doesnt here for solutions also no idea what was paid premium to who and why and how.

11-Mar-2025 06:00

The bottle arrived dented and damaged, most probably due to poor packaging. Did not have original box and was loose inside another box with very little protection

11-Mar-2025 09:21

I'm sorry to hear about the issue. Could you please send us a couple of pictures showing the damage and the poor packaging?

For the damaged item, you can submit a return request for a full refund.

I apologize for the inconvenience.

16-Mar-2025 17:58

Here are the photos. Will you pay for the return as I paid a premium price to order from you?

My respond :

Please go to your order, find our product, and on the right side, you will see the "Request Return" option. Click there and follow Amazon’s instructions. Amazon will provide you with a free return label, and once we receive the parcel, we will issue a full refund.

I’m very sorry about the damage. It’s still surprising to us, as we sometimes ship this bottle in an envelope with bubble wrap—offering at least 50% less protection—and it arrives in perfect condition. Meanwhile, in cases like yours, where we use more secure packaging, the item still arrives damaged. I can only assume the package was handled roughly during transit.

I apologize on behalf of the delivery company. If you need any further assistance, please let me know.

16-Mar-2025 20:26

Hello, I am surprised that you consider the packaging “secure” it was a thin box and some paper bunched on TOP and no wrapping on the bottle. Where is the original Stanley box? How did you protect it against being “handled roughly”? The box did not have a big dent it like the metal bottle did.

I am not satisfied that I now have to be inconvenienced with arranging the return. Did the item arrive damaged to you from America? Is that why you chose to dispose of the original packaging as it was damaged and hope I would be OK with a damaged bottle?

I suggest you find a better solution and supply a bottle in good condition. I will then return the damaged bottle to you.

my respond :

We would never intentionally send a damaged item, as we only sell brand-new products. If any damage occurred, it was likely during transit. Could you please clarify why you believe we would knowingly send a damaged product? We take quality seriously, and no one would accept a damaged item when purchasing something in new condition.

That said, we have already accepted responsibility and provided you with instructions for the return process. Please follow the return steps, and once we receive the item, we will process the refund accordingly. Let us know if you need any further assistance.

16-Mar-2025 22:21

I do need further assistance please. You’ve not answered my question about why it was not sent in its original packaging.

I have said that the bottle was not well packaged, yet you blame the courier.

If you do not pay attention to secure packaging then how can I trust that you took the time to inspect the bottle for damage before you ship? Did you take the bottle out of its original packaging? You must have repackaged it at some point.

You claim there is only 1 person handling this in your warehouse, yet you can’t identify.

Do you have another new bottle in good condition that you can send to me?

I do not wish to continue a long protracted message chain with no resolution. Me returning the bottle at my own inconvenience and not having the product that I paid a premium for is not OK. As I have stated please send me a bottle in new condition and I will send back the damaged bottle.

I’ve been struggling to get approval because of mistakes made by the employee reviewing my request. It’s pretty clear they’re not reading the messages or explanations I’ve written. Seriously, how do you guys deal with this? I’ve sent photos, documents, everything—but all I get back is the same standard rejection template. It’s honestly frustrating.

We’re new sellers trying to survive and build our business, but it feels like the brand approval department is working against us. No offense, but it seems like some employees there might need a bit more training. I’ve had this issue before, and it got resolved eventually, but this time? After 10 tries, still no luck.

Here’s the deal: Last time, the issue was about the invoice showing 6 quantities, but it was actually 2 products with 6 units each (so 6x2=12 units total). I explained it, and thankfully, a competent employee understood and fixed it. But this time? It’s like pulling teeth.

Now, my invoice shows 4 quantities, but it’s 3x products with 4 units each (so 4x3=12 units total). I even sent photos of the products! But the person reviewing my request doesn’t seem to bother reading my messages or looking at the attachments. The response I keep getting? “It must be at least 10 units.” Oh, come on! I know it needs to be at least 10 units—that’s why I’m sending 12! But it’s like talking to a brick wall.

Before ordering large quantities, I always test products with at least 10 units. But trying to explain basic math to the brand approval department feels like an endless ordeal. 4x3=12, right? The invoice says it, the photos show it—yet somehow, they still don’t get it. Do they even look at the messages or attachments? Or is Amazon just trying to make it impossible for new sellers to get started?

What do you guys think? How do you deal with this? I’m at my wit’s end here and would really appreciate some help from someone who knows what they’re doing. My Case ID is 10863455822. Please, someone be my savior!

I have received an email from @amazon.co.uk email which seems legit about live sellers event in London. It does not seem to have a lot of info about the event and looks a bit like a scam. It has a link where you can register with your merchant token and account name. Is it legit?

Hi, Good morning to all.

Till Saturday evening my VTR was 99% but over the night it drops to 68.79%.

Under the VTR report they have added 3225 orders.

VR has taken the orders from 14 Feb to 24 Feb 2025.

Does any has faced the such issue and have any update why it is happening.

If anyone knows the solution then please do share.