Hello ZENN_CLUB2,
This is Zyan from Amazon, and I am here to assist you.
I understand your account was deactivated on November 5, 2025 for KYC verification. You provided the requested documents immediately, and the next morning you received confirmation that the verification was completed. However, your account remains deactivated with no explanation, your inventory has been deleted after 30 days of deactivation, and you are still paying FBA storage fees for remaining inventory during peak season.
I want to educate you on an important point: whenever the documents are accepted and your identity is verified, and you are notified that the information is verified, that means your account will be activated. If your account remains deactivated despite receiving verification confirmation, there may be an additional issue or technical delay that requires investigation.
I also want to educate you that if the account is still deactivated, you will receive a notification regarding why the account was deactivated and what are the next steps that you can do to activate the account. Please check your Performance Notification on the Account Health page in Seller Central to see if there are any additional requirements or reasons why the account remains deactivated despite the verification being completed.
Regarding your FBA inventory and storage fees, I recommend you create a case with the Seller Partner Support (SPS) team by selecting the Help option from the top right corner of Seller Central. In your case, explain the situation about your deleted inventory and the storage fees you are still being charged. The SPS team will investigate and help you resolve the inventory and billing issues.
I understand the financial and stress you are experiencing during this peak season. Please create the case with SPS team immediately to address the FBA inventory and storage fee concerns, and check your Performance Notification for any additional account requirements.
Regards,
Zyan
YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.
I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.
Order ID: 206-9326319-8547518
Courier: Evri
Estimated delivery: 9 December 2025
Actual delivery: 8 December 2025 (EARLY)
Proof: Courier photo + GPS confirmation
Facts (no opinion, only evidence)
• The parcel was delivered one day earlier than the estimated delivery date
• Evri provided delivery photo and GPS confirmation
• The customer later stated the parcel was stolen after delivery
• This is not “not received”, it is post-delivery theft
The customer literally confirms this in writing.
Critical issue
Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.
AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.
This should not happen.
Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.
Yet:
• The claim was opened
• The claim was closed as “refunded by seller”
• A defect was still applied to my ODR
This makes sellers look like a freebies shop with unlimited stock, where customers get:
Delivery
Theft after delivery
Refund
A-to-Z claim on top
And sellers pay twice.
Why this is wrong
• Delivered early, not late
• Confirmed delivery with photo + GPS
• Customer admits stolen after delivery
• Full refund issued before A-to-Z
• No seller fault, no breach, no delay
This is purely an Amazon process failure, not seller performance.
@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93
@Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr
Our UK account has been decativated in september 2025 with the notification that VAT needs to be updated . From then to date we see zero stocks present in our FBA inventory but according to our inventory ledger report have 2197 units in FBA UK . We have raised 10 cases as yet as we have been charged a few thousand pounds already on storage fees but strill are not able to get our stocks returned to us and all we have asked to do is update our card again for some more charges to be made by us as FBA fees .
These are the list of Case ID's
12005446522
12005305072
11994377942
11967821282
11967813602
11944053612
11943637492
11933818062
11919932042
11684230862
Not sure what is to be understood here , we had a different picture but now are protecting ourselves from cahrges for our own stock which we cant see or even remove, rather disappointed .
I am getting frustrated with this Amazon TIC and submit compliance docs.
I have over 3000 ASINS that are in the Children's Toys: Food and Product Safety Issues section.
Some of them give me the option to select a testing Lab, which I am not paying for as not only are we not the manufacturer, we may only sell 5 or 6 of them a year, and I cant see amazon allowing me to add £50 to the cost of the item...
I also have some that are now giving me the option to upload Photos and compliance documents.
So there is me thinking, great, someone in amazon have used their brain for once and over tuned this stupid testing policy.
So I spent the day as before, taking photos of the packaging and uploading the DOC.
Today, I have received a reply on every single one of them (below)
They have closed my case as I need to use TIC.
What the hell is going on, I do not have an option for this and their own system tells me to upload the docs.
Is this a case of the staff not knowing what's going on?
So far, I have 1590 inactive listings, and the last 3000 will end my selling on here.
Effective September 9, 2025 Amazon has implemented enhanced compliance requirements for Children's Toys on Amazon in the EU/UK. As part of this update, we are closing all existing Children's Toy compliance cases, including your case.
Important Information:
The status of your listings will remain unchanged while you complete the requirements through the updated third-party Testing, Inspection and Certification (TIC) compliance process as described below.
Thank you for your continued partnership in serving customers with amazing products, great prices and convenient delivery. Our partnership has driven record-breaking sales for independent sellers like you.
In 2026, we will make one of our largest-ever fee reductions, lowering fees by an average of £0.15/€0.17 per unit sold in our European stores. We continue to better align our fee rates to our underlying costs, with more consistency across our worldwide fee structures and programs. We’re committed to your business growth, and we have been working hard to drive innovation and operational efficiencies that keep costs down so that you can continue to offer customers exceptional value.
The following changes will go into effect on December 15, 2025, in all European stores unless otherwise noted:
The following changes will go into effect on February 1, 2026, in all European stores:
Finally, we will make selective fee increases to optimise the efficiency of our network, including to monthly storage fees, return-to-seller and liquidation fees, and will update Fulfilment by Amazon fulfilment fees in our Netherlands, Sweden, Belgium, Ireland and Poland stores. Together, these updates will result in an average £0.02/€0.02 increase in fee per unit sold via Fulfilment by Amazon.
To understand how these changes will affect your business, you can use the Revenue Calculator, Fee and Economics Preview report and the new Profit Analytics, which will be updated with 2026 rates by December 15.
For specific fee change details by category and store, go to 2026 EU referral and Fulfilment by Amazon fees.
Your success remains our priority as we continue to provide enhanced capabilities to support your business growth and provide you with a great value. We appreciate your partnership and look forward to an even greater year of seller success in 2026.
Amazon deactivate my UK account because my Mexican account did some policy violation,
But I never a Mexican account, I didn't even open it for a sec, I never used Mexican account,
So, then I had no other way I tried to reactivate the mexican account, so they asked some questions they asked for a video call interview we said SURE
but on the same day, and same time we got 2 performance notification to Approve your North America and Australian account also
What is this happening? I only want to sell on UK marketplace why amazon doing this?
Now I have to reactivate my Mexican account so then i will be able to sell on UK marketplace otherwise I will bye bye forever.
Any expert who can help me out?
Back in 2025, we verified our Identity verification on UK marketplace which progressed for 2 months, From JULY to SEPTEMBER
@Seller_XUNeUuvrQDpgP hello, from around 28th december 2025, i lost buy box feature on all of my asins although my products are priced very competitively with the current buy box, often cheaper tanthe current buy box. My account health is fine and no reason to lose buy box features across all asins. This is extremely affecting business. Any help is appreciated. I have contacted the managing director and i have received generic responses from associates stating there is nothing wrong. [case id:12000240372]
Hello everyone,
I’m looking for insight from sellers who have dealt with Section 3 account deactivations following authenticity concerns.
Timeline / background:
September to November 2025: Sold a aroung 30 Units of ASIN in a high-risk branded category (luxury fragrance).
November 2025 - i revcieved a single authenticity compalint from a buyer.
November 2025 - Amazon restricted for Product Authenticity Customer Complaints and gated the brand
Dec 2025: I submiteted a Invoice for (50 units) and a matching bank statment to supplier - i sucessfully appealed the Product Authenticity Customer Complaints (Policy compliance) and i got the brand ungated again using the same docusmnts.
January 2026: i sold another 15 units (total sold 45 units) without any complaint -i recevied a section section 3 deactivation.
Amazon requested supplier documentation.
I submitted a the same supplier VAT invoice, matching bank statement, and later supplier email correspondence forwarding the invoice.
Amazon responded that the invoices could not be accepted due to verifiability concerns (not a counterfeit determination).
I replaced the files with original by getting fresh copies of the same document from the supplier, system-generated documents obtained directly from the supplier and bank and resubmitted.
Jan 2026: Amazon replied: “We do not have enough information to reactivate your account.”
No additional document types were explicitly requested beyond invoices / proof of purchase.
I now understand this may be a confidence-based Section 3 decision, rather than missing paperwork, and I have submitted a Plan of Action confirming I’ve permanently discontinued the ASIN/brand and high-risk category going forward.
My questions to the community:
In similar Section 3 cases, has anyone been reinstated without providing manufacturer or authorised distributor letters?
When Amazon says “not enough information” but does not request anything specific, is that typically a signal that the supply chain itself is unacceptable, rather than documents being incomplete?
Has anyone seen success after addressing this by eliminating future risk (e.g. removing the brand/category entirely), rather than resubmitting documents?
In your experience, is executive escalation the only remaining internal option at this stage?
I’m not disputing Amazon’s policies — just trying to understand how others have interpreted and navigated similar Section 3 outcomes.
Thanks in advance to anyone willing to share their experience.
Hello Apaxon_Limited,
This is Zyan from Amazon, and I am here to assist you.
Thank you for reaching out and sharing your concerns. I truly appreciate you for keeping your account verified and maintaining compliance with Amazon's requirements.
I understand you joined Amazon Business in December 2025 to sell IT products with support from a major distributor. You've successfully fulfilled all orders, maintained green Account Health, and completed verification. However, your account has been flagged Unsupported Sales and your funds have been placed in Account Reserve.
I want to educate you on what happens when an account is flagged for this type of review. The team conducts a review to verify the fulfillment process and ensure all orders are being properly delivered to customers. This is a standard risk mitigation process and does not indicate any wrongdoing on your part.
To help resolve this review and release your funds, you will need to submit an appeal with the following information through your Account Health page:
Once you submit this information through the appeal option on your Account Health page, the team will investigate and help you with the next steps toward account activation and fund release.
I understand this situation is impacting your business cash flow, and I encourage you to submit the required documentation as soon as possible so the review can be completed promptly.
Regards,
Zyan
Unfortunately, Amazon do not care. Proof is in the pudding...
You need to Appeal the A-Z Claim. (they are taking a long time to process at the momet).
Appeal with link to tracking on the DX website - my.dxdelivery.com/t/7070776957
You also need to provide them screenshots. (all has to be on 1 PDF ocument).
Contact DX and ask them for GPS location, proof of delivery and to which address. Screenshot again for the Appeal.
So, was the customer called Cook?
If not, was it delivered to seomeone else at the address, or to a neighbour called Cook?
It shows delivered Tuesday 23 Dec 2025 13:23 on Tracking Number: 7070776957 and To Postcode: SN25 2PL .
It does not show to which house name or number, you need to get DX to email you that and screenshot as proof.
Amazon also say to win an A-Z Claim that the parcel needs to be signed for. So, you need to provide that as well. (It is an out-dated requirement since many are now a photo delivery, but they may want a signature, at least give them a photo of the delivery) - I usually also screenshot a google streetview to prove that it is the Buyers address.
=
I NOTE: The A-Z Claim shows that the Buyer says: Didn't arrive and not got back to me with an answer in the time given.
So when did the Buyer contact you, and did you reply within 48 hours? (90% need to be within 24 hours, so best all are within 24 hours). -
So, when did the Buyer email you and when did you reply?
=
Sometimes the Buyer is correct, it is delivered to a neighbour, another address, etc, so quiz DX, as they can make errors.
Good luck in the Appeal.
PS - Just one A-Z Claim does not ruin your Account, unless not selling a lot, then not your main income. If other issues such as bad feedbacks etc, then that can count overall, what is the % at the moment?