I’m posting here in the hope that someone from Amazon or other sellers might have experienced something similar.

Over the last 24 hours, 19 ASINs in my account (mostly Vinyl records and a few CDs) suddenly became stranded with the reason “Qualification Required.” The key point is that these ASINs were previously active and sellable in my account. Some of them were even prepared for FBA shipment before this happened.

Now the system shows the message:

“Your account does not qualify.”

However, there is no approval pathway available at all:

No invoice submission option

No explanation of the qualification requirement

After further testing, it appears the issue may be broader than individual ASIN approvals. When I try to relist the affected ASINs, I can see that they are not accepted under any condition. At the same time, I am still able to list many new products successfully, but recently Amazon has started showing the message “We are not currently accepting new listings for this product...” on some products on a much more regular basis. It does not happen on every product, but whereas this almost never happened before, now it seems to appear quite frequently — roughly one out of every 10 to 15 products I try to list. This makes it look like something has changed in the way listing eligibility is being applied, even though these stranded items were previously approved and sellable.

Account Health: 340

Policy violations: none

Selling history: 2+ years

Products sourced from official distributors with invoices

As you can imagine, Seller Support is totally useless.

My Case ID: 12201919992. So far, the responses have only suggested applying for approval, but there is no way to submit an application in the first place, which makes those responses impossible to follow.

Honestly, situations like this make selling on Amazon extremely difficult. When listings that were previously approved suddenly become restricted overnight without any explanation or clear resolution path, it becomes very hard to run a stable business. Amazon constantly encourages sellers to send inventory to FBA and maintain stock, but when listings can suddenly become stranded like this, and when new products increasingly trigger “We are not currently accepting new listings for this product” without a workable review route, it makes selling here unnecessarily exhausting.

I’m hoping someone from Amazon can help investigate whether an incorrect eligibility restriction has been applied to my account or to these ASINs.

Has anyone else in the UK marketplace experienced something similar recently? Any insight would be greatly appreciated.

@Seller_lmwzklfLOK2Ob @Seller_GEZPMc4CeQfh6 @Seller_06JS7friV1yzw @Seller_b91S9zQ2eKxLt @Seller_8hQgfj6OVZYse @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_YeWcEeTwlVO93 @Seller_5WsK3rrVFyBk9 @Seller_VJ4XoAkjDpjPH @Seller_Huz6FT08OxHAR @Seller_khUF6HPR2AHxu @Seller_zukQNO61PzGck @Seller_LHLjkySn0U1a4 @Seller_hzIJKXzwjDVso

Hi there,

Can one of the mods please help with this, customer opened an a-z claim on order 202-1945290-7043562 citing that one of the two units that they ordered didn't arrive, buyer messages confirmed it was only one box that wasn't delivered ("19 Oct 2025 12:35 - Hi I have only received one box when Two were ordered?).

In The A-Z Case this was clearly explained and we had already refunded them for one box and the buyer thanked me and accepted this was resolved.

However the A-Z team weren't happy and decided to refund both boxes for the customer. I appealed and sent screenshots showing the customer only needed one box refunding, but again, as per, A-Z declined the appeal and the stright forward evidence.

A case in support opened 10 Nov 2025, 23:45 GMT.

Case transferred on 10 Nov 2025, 23:45 GMT.

Now 30th Jan 2026 = still no response

As the customer has received one box and was refunded for the other, we don't really understand why this case or appeal was not reviewed property it is almost as if it the review has been automated.

It's not right or fair that a customer gets refunded for both boxes when they themselves in messages stated that they received one.

If anyone can please help us we would greatly appreciate it.

Kind Regards

(if anyone can help tag support people from Amazon in this it would be appreciated as not sure how to do it?)

thanks

Hi all,

I am yet to hear back from seller support on 3 cases regarding brand approvals. The cases were created between 17 - 19 February. I have followed up twice but to no avail. Please could anyone advise how long it typically takes for the team to review or if anymore information is needed from my side.

Please see the case numbers:

12142201702

12142246472

12142344252

Thank you in advance for your help.

Kind regards

Mods. I urgently need your help to break a loop that Seller Support cannot fix.

My ASIN is stuck in a "fix-break-fix" cycle regarding the Competitive External Price logic.

The Issue: For the past 3 months, Amazon’s pricing bot repeatedly suppresses my Buy Box (Featured Offer), claiming my price is not competitive against an "external price" of £2.98 - £4.62.

The Reality: I am the brand owner and manufacturer. There is no valid external offer at this price. This is likely a phantom/dummy listing on another site being scraped erroneously.

The Loop: Every time I open a case, Seller Support investigates, confirms the external price is an error, and reinstates my Buy Box.

The Failure: Within 3-5 days, the bot re-crawls the same bad data and suppresses the listing again.

Evidence of Recurring System Failure: I have successfully appealed this exact issue 6 separate times. In every single case below, Support admitted the error and fixed it, only for the system to revert days later:

Case 11953394872 (28 Dec) – Support confirmed error & fixed.

Case 1152178812 (Dec 29) – Support confirmed error & fixed.

Case 11904439232 (Dec 19) – Support confirmed error & fixed.

Case 11725040472 (Nov 22) – Support confirmed error & fixed.

Case 11718415852 (Nov 21) – Support confirmed error & fixed.

Case 11681162612 (Nov 06) – Support confirmed error & fixed.

My Request: I cannot continue opening a new case every week for the exact same "glitch." This is destroying my sales history and BSR.

Please escalate this to the Leadership Team. I do not need another temporary manual override. I need:

The invalid "external reference" (likely eBay or OnBuy) to be blocked/ignored by the bot.

A permanent fix for ASIN so it stops matching this phantom price.

Thank you.

@Seller_GEZPMc4CeQfh6

@Seller_8hQgfj6OVZYse

@Seller_hme3Wbydd1ihr

@Seller_PIHyltK09pbl3

@Seller_OOVUXZLmb2UEH

@Seller_YeWcEeTwlVO93

@Seller_FJwyF3iu5qxUY

@Seller_lmwzklfLOK2Ob

Order 203-5684405-6410703 was placed on February 19, 2026

Customer feedback date is February 20, 2026, feedback content: Ordered the sea battle book game and there was no playing pieces inside

As of February 20th, the customer has not received order 203-5684405-6410703, and it is completely unreasonable for the customer to provide feedback on the missing parts for this order. Without receiving the goods, how can we say that the accessories are missing? This feedback is completely inconsistent with this order, but Amazon staff did not delete it, which really makes the seller feel cold. I hope there are relevant staff here who can see and help us remove this unfair feedback. Thank you

Package tracking number: WNBAA0437991223YQ

Detailed tracking information:

Customs clearance completed at 18:07 on February 25, 2026

On February 24, 2026 at 23:04, the package arrived at the airport