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(609 results)Royal Mail Labels Misprinting
I buy my labels on Amazon usually get 3 on a sheet (i do them one at a time and cut them off) Now they are not printing how they used to do??? Done nothing to my printer any ideas woul;d be greatly appreciated.
Amazon, your AI is not fit for purpose.
1) It’s now incredibly difficult to raise tickets as the AI is difficult to navigate, and doesn’t understand the issue. It spouts unrelated topics and issues,
2) Customers are becoming frustrated: I’ve had customers contact me complaining how they haven’t been able to get the AI chat bot to understand the issue. They then approach me, often to complain about the chat bot, and asking for the info the AI bot should have been able to provide.
3) I rarely purchase from Amazon anymore, but I recently resorted to buying something as I was in a rush. When the item didn’t arrive, I made contact and was led to believe I was speaking to a human, when I clearly wasn't.
"Apart from Amazon, I can also think as a human, how frustrating that can be for you. But please be rest assured, we will be delivering your package as soon as possible.” ~ Amazon
That is clearly an AI response. The response given before that was that the order would be cancelled, as I requested, yet it seems it wasn’t. I’ve since had notifications that it’s on it’s way
I asked if the item was “from a third-party seller” and just received the reply “Fulfilled by Amazon.” and the conversation was closed.
As from tomorrow, I will be away. If this item does show up, hopefully, a neighbour will notice, or I can get someone to swing by.
The main issue I’m raising here is that I was told (incorrectly) that the order was cancelled. Cancelled order; I don’t get what I ordered, but I’m not charged, and the seller doesn’t lose the goods. However, if the goods are shipped, the seller loses out.
ESTIMATE DELIVERY DATE 11TH AUGUST, TODAY 10TH AUGUST RECEIVING A TO Z CLAIM HOW ?
Amazon’s own A-to-z rules are supposed to prevent a customer from opening an A-to-z claim until the required waiting period has passed after the estimated delivery date.
The customer’s estimated delivery date is 11 August 2026.
Today is 10 August 2026.
Yet somehow, I am already receiving an A-to-z claim for non-delivery.
How exactly is that possible?
Has Amazon invented a new calendar where 10 August comes after 11 August?
Or because this customer is using Invoice by Amazon, does that somehow give Amazon the right to ignore its own rules?
Sellers are expected to follow Amazon’s policies, deadlines and procedures down to the smallest detail, otherwise our money, ODR and account health are immediately at risk. But apparently Amazon’s own system is free to ignore the very same rules whenever it suits Amazon.
If Invoice by Amazon gives Amazon the right to bypass the normal A-to-z eligibility rules, then please show me the policy that says so.
Otherwise, please explain how and why an A-to-z claim has been allowed on 10 August when the customer’s estimated delivery date is 11 August, and the required waiting period has not even had the opportunity to begin.
If allowing premature claims like this, putting my funds and seller account at risk despite Amazon’s own stated dates and rules, is not a direct attack on my business, I would genuinely like Amazon to explain what it is.
Invoice by Amazon Order ID: # 204-6388616-5360345
Ship by: Tue, 4 Aug 2026 BST
Deliver by: Fri, 7 Aug 2026 BST to Tue, 11 Aug 2026
Under review
No action currently required
Order ID: 205-8946568-4493118
Product amount: GBP 345.12
Claim date: 10 August 2026
Customer issue:
Package didn't arrive
Delivery estimate: 12 August 2026 - 14 August 2026
Bosch Power Tools Drill Kit - PS31-2A - 12V, 3/8 Inch, Two Speed Driver, Cordless Drill Set - Includes Two Lithium Ion Batteries, 12V Charger, Screwdriver Bits & Soft Carrying Bag, Blue
Customer comments: Is anything missing? Yes. What's missing? The package arrived but an item is missing or the item quantity is wrong. Reason Code: NOT_RECEIVED
Customer issue: Package didn't arrive
Customer comments:
Is anything missing? Yes. What's missing? The package arrived but an item is missing or the item quantity is wrong. Reason Code: NOT_RECEIVED
Brands Declaration of Conformity no longer accepted?
BigWhiteRabbit, I've used two approaches which have both had a pretty good success rate. These have been found through discussions with others on the forum who have shared their experiences. Big thanks to Mayflower, Northern Trading, Hemisphere, and probably a few others I've forgotten.
For Funkos and other collectibles items, I've argued that these are not toys but collectibles. Here is wording I've used (customise for the listing as needed):
"This product does not require these documents because it is not a children's toy. It is a collectible for display by adult collectors. This is evidenced by its categorisation ("Hobbies > Collectible Figures & Memorabilia"). It says in its title it is a "Collectable Vinyl Figurine for Shelf Display". The first bullet point on the product detail page says "this vinyl mini figurine complements other collectable merchandise and fits perfectly in your display case or on your desk.". There is no expectation or mention of play or use by children."
For toys, I have used variations on:
"The product packaging features [UKCA and CE] marks, printed on [location where it is printed on the packaging]. These can clearly be seen in image [X] on the product detail page.
Under European and British toy safety law, printing these marks is a legal declaration by the manufacturer that the item has been extensively individually tested and complies with all relevant safety requirements, including the EU's Toy Safety Directive (2009/48/EC) and BS EN 71 parts 1, 2, and 3. The manufacturer [Manufacturer, e.g. Hasbro, Mattel] is a large and highly reputable organisation that rigorously tests all of its products for sale into the EU and UK."
I'm down to about 100 listings now, from a peak of around 300.
Amazon prime badge not displaying on SFP listings and showing 3 day delivery
Hi.. Really help someone can advise on this as I am getting nowhere with seller support.
All our listings are SFP but are not displaying the prime badge and are currently showing 3 day delivery.
Was originally told by seller support to disable SSA which we did, this did make our listings show next day delivery but still no prime badge, was then advised to enable SSA which has them all now showing 3 day delivery again
Orders are still showing to be dispatched same day as they are still prime orders but just not showing the prime badge or next day delivery
all shipping settings are correct and Prime enabled
Seller support originally said maybe our carrier (Royal Mail) was not meeting delivery expectations, however I then informed them that we have..
100% on time delivery
100% on time dispatch
100% of delivery purchased through Amazon buy shipping with a linked Royal mail business account so they agreed this was not the case.
Also 0% order cancellation and account is healthy
SSA activated with Royal mail tracked 24 as preferred service
none of my inventory display "FREE Shipping for Prime members" or "Prime FREE Delivery" messaging rather than the Prime badge itself.. they all show 3 day delivery
And to make things worse all the links Amazon are sending me to reply are opening in french, some serious glitches here, is this issue happening to any other sellers.?
Thanks for any help.
🏷️MFN Roadmap: Are You Overpaying for Shipping Labels?
Hello Sellers,
Welcome to Week 2 of the MFN Roadmap: From Shipped to Delivered series. Last week we covered LDR and VTR penalties. This week, we're tackling a topic that directly impacts your bottom line: shipping label costs, billing discrepancies, and what protections are available to you.
For this event, we also invited an experienced seller to provide you with real, actionable insights. Please welcome seller @Seller_d8YGbIjNqwFxn!
If you've ever looked at your shipping charges and thought, "That doesn't seem right," — you're not alone. This post breaks down how shipping costs work, what causes overcharges, and what you can do about them.
How Shipping Label Costs Are Determined
When you purchase a shipping label — whether through Buy Shipping or directly from a carrier — your cost is typically based on:
- Package weight (actual weight vs. volumetric weight — whichever is greater)
- Package dimensions (length × width × height)
- Shipping distance (origin to destination zone)
- Service level (Standard, First Class, Next Day, etc.)
Volumetric weight is where many sellers get caught out. Carriers calculate it by multiplying your package dimensions and dividing by a standard factor. If your parcel is large but lightweight, you may be billed at the volumetric weight rather than the actual weight — and that can be significantly higher.
Common Causes of Overcharges
Here are the most frequent reasons sellers see unexpected shipping costs:
- Inaccurate package dimensions entered at time of purchase — If you underestimate your parcel size, the carrier may remeasure and bill you the difference
- Volumetric weight exceeding actual weight — A large, light parcel costs more than you'd expect based on the scales alone
- Carrier rate adjustments — Seasonal surcharges, fuel surcharges, or zone changes can increase costs after the initial estimate
- Duplicate label purchases — Accidentally buying two labels for the same order
- Unused labels not voided — Labels that aren't voided within the carrier's window may still be charged
What Protections Does Buy Shipping Offer?
If you purchase labels through Amazon's Buy Shipping service, you get several built-in protections at no additional cost:
- Amazon-negotiated carrier rates — Rates offered through Buy Shipping are competitive with or better than publicly available carrier rates. You can also use your own negotiated rates if you have a separate arrangement with a carrier.
- A-to-Z Guarantee claim protection — If you purchase through Buy Shipping AND dispatch on time, you're protected against A-to-Z claims where a customer reports delivery problems. Amazon covers the claim cost — not you.
- Negative feedback suppression — If you dispatch on time with tracking via Buy Shipping and a buyer leaves feedback solely about a delayed or undelivered parcel, you can request a review. If approved, the feedback impact is removed from your Order Defect Rate.
- Automatic Valid Tracking Rate (VTR) compliance — Orders shipped through Buy Shipping don't require separate shipping confirmation. Amazon automatically uploads tracking information, helping you maintain your VTR above 95%.
How to Spot and Resolve Billing Discrepancies
Step 1: Review your Payments report regularly. Go to Seller Central → Reports → Payments → Transaction View. Filter by "Service Fees" to see your shipping label charges. Look for charges that don't match what you expected.
Step 2: Compare estimated vs. actual charges. The estimated cost shown during label purchase is based on the information you provide. The final cost may differ based on carrier remeasurement, seasonal adjustments, or the final carrier assigned to your shipment.
Step 3: Request a refund for unused labels. If you purchased a label through Buy Shipping but didn't use it, you can void it. Unused labels are eligible for a refund — but timing matters. Void labels as soon as you know you won't use them.
Step 4: Contact Seller Support for discrepancies. If you believe you've been overcharged, open a case in Seller Central. Provide:
- The Order ID
- The shipment tracking number
- Your actual package weight and dimensions
- A description of the discrepancy
Best Practices to Keep Shipping Costs Under Control
- Measure and weigh every parcel accurately before purchasing a label. Don't estimate — use scales and a measuring tape.
- Right-size your packaging. Using a box that's too large inflates volumetric weight. Match your box to your product as closely as possible.
- Consider Amazon's Buy Shipping if you're not already using it — the claim protection and automatic tracking can save you money and hassle.
- Set up Buy Shipping preferences in Seller Central to save time and automatically select the best service for your delivery promise.
- Void unused labels promptly. Don't let purchased labels sit unused — void them to trigger the refund.
- Review your charges weekly. Catching discrepancies early makes resolution faster.
Helpful Resources
Shipping Label Fees and Charges
🛣️ What's Next on the Roadmap?
Next week, we'll cover shipping settings and carrier complications — including what happens when your carrier misses the delivery window and how to protect your metrics.
Have you experienced unexpected shipping charges? What's your strategy for keeping label costs in check? Share below — your experience could help a fellow seller save money.
Premium Delivery not working
Any update as to why I am experiencing promise extensions now with near perfect metrics? Is there hidden things you could tell us because the help pages, your literal policies tell us minimum and maximums and we are within every single metrics used for promise calculations.
Are you able to tell us something new when we have clearly exhausted everything. You told us you have contacted teams for the past 2-3 weeks for additional information, any chance us sellers could be told of additional information please @Seller_RSwABJNHpHnEZ
Hello, I need help with our address verification case.
We received the performance notification on 17 July 2026 and emailed the requested documents to the address given in the notification three times — on 17 July, 27 July and 11 August. We have never received any acknowledgment or reply.
Our account is deactivated and around £20,000 in disbursements is being withheld. On Seller Support's advice we have now also resubmitted all requested documents through the "Reactivate your account" page in Seller Central.
Could a moderator please help escalate this, or confirm our submission is under review? Thank you.
Sales Drop Across Amazon UK – Anyone Else Experiencing This Recently?
Seeing this across UK accounts too Prime Day post-period always causes a dip. Customers spent their budget, now they're in recovery mode.
On the ads side CPCs spike during Prime Day then drop after, but traffic drops with them. If your campaigns didn't adjust bids post-Prime Day you're now overpaying for less traffic.
Usually recovers within 2-3 weeks organically
Primary account holder locked out for 40 days,secondary user can log in,urgent help needed
I have been completely unable to log in to my Amazon Seller Central account since 11th June 2026, now over 40 days. I am posting here as a last resort after exhausting every available support channel.
I am the primary account holder, company director, and sole owner of the business. My husband has secondary limited user access to the same account. He can log in today with no issues and can see the account home page, inventory, and account information normally. I, as the primary owner, cannot log in at all.
Every time I attempt to log in, I see the same screen: "We are reviewing your account and will email you within 24 hours." This screen has been showing since 11th June with no change.
What Amazon has already confirmed in writing:
- My seller account is in good standing with no policy violations
- My account information was successfully verified on 19th June
- Two-step verification has been disabled on the account
Despite all of the above, I still cannot log in.
This proves the block is not on the account itself, it is specifically on my primary login credentials only. The account is fully functional. My husband's secondary access works. FBA orders are being received and dispatched normally. My Inventory Performance Index is 402. There are zero cases requiring attention on the account.
What I have tried:
I have raised 9 cases, all unresolved or auto-closed:
Cases 12891628632, 12901983422, 12899317842, 12899818772, 12681887352, 12902798612, 12903106202, 12915598452, 12926821572
I have called Amazon support multiple times across 5 different numbers with no resolution.
I emailed the Managing Director's office twice. Both times the case was passed to the Executive Escalation Department. Both times my replies were never received by the agent and the cases were auto-closed. This is a systemic communication failure, every email Amazon sends asks me to reply via a link that requires Seller Central login, which I cannot access. So my replies cannot reach them or mostly asking to send emai on No reply email ( Dead end ).
I have submitted over 70 pages of documentation including ID, proof of address, and phone contract.
Seller Support consistently tells me the issue is with my consumer account. Consumer Service consistently tells me there is no issue on their side. Nobody has investigated both accounts together.
The impact on my business:
- PPC advertising campaigns are running with a daily budget I cannot manage or pause
- I cannot arrange urgent FBA shipments
- I cannot manage inventory
- I cannot access any account settings
- My business has been effectively paralysed for over 40 days
- I have invested my life savings into this business, with registered brand, active FBA inventory, and new stock already ordered
I am not asking to skip any verification. I have never refused to cooperate. I simply need:
1. Someone to look at both my consumer and seller accounts together as linked accounts
2. Confirmation of what specifically is blocking my primary login, given the account is healthy, verified, 2SV disabled, and accessible to my secondary user
3. A named contact who can receive direct email replies , not a no-reply address, not a link requiring Seller Central login
I have today submitted a case through the technical support form at sellercentral.amazon.co.uk/cu/help/contact-us
If any Amazon staff member or moderator is reading this, please can you escalate this urgently. I have done everything asked of me. I simply cannot get anyone to look at both accounts together and identify the specific technical block on my primary credentials.
Has anyone else experienced this? Any advice from fellow sellers would also be genuinely appreciated.
