Hi everyone,

I need some help understanding unexpected fees on my account. Every month Amazon is charging me an additional £400–£500 under the “Other” category. However, when I go to Payments → Transaction View → Transaction Type → Other, there are no transactions showing for the past 4 months.

So I’m confused about the following:

Why are these “Other” fees being charged every month?

If the Transaction View shows no “Other” transactions, where are these charges coming from?

How can I find a detailed breakdown of these fees to understand exactly what they are for?

If anyone has experienced this or knows where to look (e.g., a different report or hidden fee section), I’d really appreciate your advice.

Thanks in advance!

Good Afternoon @Seller_vW3l7M6oLYiHv

despite the above message nobody has continued to work on my file I am now months without a response and every time i go to re-open they close the file down.

I am clearly being ignored so that i will stop contacting. I actually can't believe how difficult this is, you have information showing you have received over 500 items that you claim to be labelled incorrectly (i have the emails) yet nothing is showing in my inventory, it was never added into stranded or stock at all and not showing as stock miss-labelled. It has disappeared and you keep closing my comms down.

This needs Escalating ASAP, nobody is helping, just telling me to go back and re-open cases etc.

You have my stock, you cant find my stock therefore i need a resolution.

H, got the an e mail about that, i m accept that its virtual address or shard work place or you think that its make error. i m have the really address, i m not sell on FBA, We are ship from my rent warehouse for have the 6 years lease. I m paying the rent each month, i have the Business Rate letters, shipping letter, bank statement and etc. i m confirmed that this is my owner renting warehouse . nobody share with me any type. before ask me to send these documents to VATSUBMINTTED@ but now open a case and upload the documents, hope for the best

We recently started selling selling on Amazon as FBM, we ship all of our items tracked with Royal Mail and get pictures and GPS coordinates for every delivery.

We shipped 5000+ parcels last year with Royal Mail through our other sales channels and have had 2 claims of parcels going missing once delivered.

In less than 500 parcels with Amazon we have had 7 claims already all of which Royal Mail has successfully delivered but the customer claims they have never received anything, are we getting extremely unlucky or is this a Amazon culture where buyers file false claims to try and get refunds? I've found that through my other sales channels customers are always understanding and helpful willing to file reports contact Royal Mail and genuinely are worried by their item going missing, however Amazon customer seem to jump straight to demanding a refund?

What protection does Amazon give us the sellers for dealing with these false and unsubstantiated claims? Are we protected financially?

Any other seller experiences and tips on how to deal with this would be greatly appreciated as we are starting to get worried.

Hi Everyone,

I’m a UK-based seller and Amazon recently asked me to provide Energy Efficiency Label and Product Information Sheet (PIS) the string lights.

I’ve already created both documents in JPEG format following Amazon’s image requirements (72 ppi, >500 px, .jpg files), but I can’t find where to upload them in Seller Central.

Here’s what I’ve tried so far:

- Checked Manage Inventory → Edit Listing → Compliance tab → no “Energy Efficiency” or “Product Document” section visible.

- Upload both Energy Efficiency Label and Product Information Sheet (PIS) images in the images section of the listing but amazon doesn't seem to accept it

Could any fellow sellers confirm where they are currently uploading energy labels and PIS documents for lighting or similar energy-rated products in the UK marketplace ?

Do you upload them through a specific “Energy Efficiency” tab, through a case to Seller Support, or by replying to Amazon’s compliance email directly?

Any screenshots or recent experiences would be hugely appreciated — I’d like to make sure the documents attach correctly to the ASIN and avoid any future listing removals.

Thanks in advance

Item Emporium