We receive a notice for Account Verification on 16th October 2025, Provided all the documents and on 20TH October Account was verified but we could not withdraw our funds. On 5th November 2025 we found our account has been deactivated without any notice or reason was given. We contact A and later found that the account was deactivated for business establishment issue.

We went back and forth with A Account health team and each time we were given a different reason. However, on 14th November we were told that the account was deactivated improperly and after that we were told to submit some document which we did in less than 24 hours. We challenged A decision that account was deactivated in error. We gave all the documents. Again we waited and asked for the reasons and each time we were told something different

However, on 27th November 2025 we received a notification that we passed the verification and our account is active again. But very next day we were contacted by A and asked to ignore the pervious notification. No reason was given and were told to wait as KYC verification is still going on.

On 5th Decemeber, our entire catalogue was removed, all our listing removed no information was given why,

After so many calls one of the agent told us on 5th December that KYC is resolved even though we never had any communication regarding this and the issue is with Policy compliance. And we need to send some information to address policy violation.

But we contact again and this time we were told KYC Verification is still pending,

After almost two months we still don’t know why our account is deactiaveted, was it beacuase of KYC or Policy violation

As far KYC we passed KYC three time on 20th October, 27th November and 5th December.

Account Health Team and KYC team handling is very bad as nobody know what is going on. Each time you contact a Account health team they tell us a different story.

Please investigate and help me and this should not happen with other sellers. as we have prepared all the notices and correspondence and we will take this with our local Member of Parliament. Add on this

Hi there – is there a way to strike through seller feedback left for seller-fulfilled orders due to courier delays?

I’ve recently received negative feedback for items marked as “not received,” even though they were delivered shortly after the feedback was left. In both cases, the parcels arrived just 2 days late (the day after the feedback was posted). As a goodwill gesture, I refunded the postage cost to the buyer, but the feedback has not been changed and I’ve had no further response.

The items were sent using 24-hour tracked delivery, with postage purchased directly through Royal Mail.

In the past, Amazon has automatically struck through similar feedback once tracking showed delivery, with the note: “The fulfilment issues associated with this order were not due to the seller.”

However, in these cases the feedback was left before the tracking status updated.

I believed these should be eligible for removal/strike-through due to courier delay, the feedback now being factually incorrect, and the fact that I use Amazon’s Shipping Setting Automation (which states it offers protection from delays), but I’ve had no success.

I’ve tried appealing through Feedback Manager (where there appears to be no option to appeal) and contacted Seller Support, who have told me they cannot help with feedback.

I can’t see any way to properly appeal these comments, yet they are now putting my account at risk of deactivation. If anyone can advise how I can get these reviewed or appealed, I would really appreciate the help.

@Seller_FJwyF3iu5qxUY

Shows how feedback on Amazon is a joke !

Despite selling hundreds of items every month .

A first for me in my many years of selling,

No one has left me feedback in the month

so my count is 30 days 0 , 90 days 7, 365 days 27.

So how does that actually gauge my performance to buyers?

We're unable to set our handling time above 2 Days for some reason, having opened a case we have the following message

"Please be informed that, the maximum handling time that can be set is 2 days, not 7 days as you requested.

To disable the Automated Handling Time feature by following these steps:

1. Go to your Shipping settings tab in Seller Central

2. Go to the General shipping settings section

3. Click Edit in the Handling Time section

4. Click the toggle to turn off automated handling time

5. Click Save

Once Automated Handling Time is disabled, you'll be able to manually set your handling time to up to 2 days. "

Did you manage to increase your handling time as you wished?