We are in a very similar position! @Seller_hOZNPw7G8FIjlSet to be removed from selling in about 10 days, after many years on Amazon

Hello Community Managers,

We need help with an incorrect fire smoke and carbon gas alarms classification affecting ASIN: B0D8F1CT7B.

Case: 13264349642

We have resubmitted our appeal, but this issue has remained unresolved for over 10 days.

What the product is:

A Portable Ammonia (NH3) Gas Detector for industrial and agricultural use (poultry farms, pig farms, livestock monitoring, and industrial ammonia monitoring). It measures ammonia concentration (0–200 PPM), temperature, and humidity. It does not detect smoke, carbon monoxide, or combustible gas such as methane, propane, or LPG.

The problem:

I have submitted multiple appeals through Account Health. Every response is the same automated template demanding compliance documents for Smoke/CO/Combustible Gas Alarms. I have explained that this is an industrial ammonia measurement instrument, not a residential safety alarm, but the replies remain unchanged.

What I have already done:

1. Updated the browse node to >Business, Industry & Science>Lab & Scientific Products>Lab Instruments & Equipment>Gas Handling & Extraction>Gas Handling Supplies

2. Attached is the electronic user manual for the ammonia detector, which clarifies its ammonia-specific purpose.

3. Referenced comparison ASINs (B07C9HKNJK, B0DM5RSC27) that are industrial ammonia gas detectors without this compliance requirement.

Precedent:

ASIN B0DWL54QH5 is the identical product. Its appeal was resolved successfully under Case ID 13180585162. The same product should not be treated differently.

Request:

Could you please escalate this to the Product Compliance/Catalogue team and have the incorrect classification and FBA restriction reviewed?

Thank you for your helps.

Kind regards,

Thanks, that's really useful advice.

I've compared the genuine SFP orders against the orders that are coming through as non-Prime but still with a Next-Day delivery service.

Interestingly, it doesn't appear to be simply postcode, cut-off time or individual ASIN related. We have examples of the same ASIN producing both Prime and non-Prime orders within 30 minutes of each other. I've also found the same ASIN to the exact same postcode being Prime one day and non-Prime the next.

There is no real pattern to this. Whether this is an indication of more non-Prime buyers I don't really know, but something changed. Key factor for us comparing September to previous month there are 10 times more orders that are non-Prime coming through for us

We are using Easy Ship, which was working reasonably well despite some ups and downs. However, over the last 4 weeks, Amazon removed our Premium Delivery eligibility based on EVRI delivery performance. It was restored after 2 weeks, but our delivery promise is still showing Friday/Saturday for orders placed on Monday — a 4-day gap.

We have opened multiple cases, but so far no resolution. Support says no padding is being applied, yet our delivery dates clearly have a 4-day gap.

Our order volume has dropped to around 1/10 of normal, and so far nobody at Amazon has been able to resolve this. Has anyone else experienced the same issue with Easy Ship?

Hello John_A_Anderson,

R.M. prices (for some services) went up on 5/10 (again!)

Small Parcel up to 2Kg from the Post Office went to £4.60 (from £4,25) - Amazon Buy Shipping went to £4.40 (from £3.95) same as R. M.'s Online Click & Drop.

Each time the saving from using C & D/Amazon B. S. vs Post Office reduces - and I try to support my Post Office (else it will close... )

I still read complaints about Evri's service, here, but also that they are improving

Rocks and hard places

All Best

Brian