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    Results for "자동화설계프리랜서 탤ㄹㅔ PECKPARK 비발디파크알바 30대편의점알바 페크박컨설팅 월500알바 가평군여자재택알바투잡"

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    Results for "자동화설계프리랜서 탤ㄹㅔ PECKPARK 비발디파크알바 30대편의점알바 페크박컨설팅 월500알바 가평군여자재택알바투잡"

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    EVRI FRAUDULENT ADJUSTMENTS AFTER USING THE AMAZON BUY SHIPPING - AMAZON ALLOWING THIS TO HAPPEN
    by Seller_qgA4zw3CPgxGO
    Amazon replied

    Again today I have £37 of additional shipping charges paid out of my account to Evri for their fraudulent adjustments of parcel weight and dimensions. This needs to stop as it only happens on Amazon - Packlink never do this? So how is it that it keeps happening to thousands on Amazon?

    Contacted seller support via chat which was a waste of time as always is and was told to contact Evri myself?????

    Absolutely furious as its neverending .... All my dimensions are correct and carrier states the same? WHY DOES NO-ONE AT AMAZON CHECK THIS BEFORE PAYING AS CLEARLY THEY KNOW THERES A BIG PROBLEM WITH SELLERS BEING INCORRECTLY OVERCHARGED? EXAMPLE BELOW OF WHICH I HAVE 6 THE SAME AND THEN A FURTHER CHARGE OF £12.00 FOR ANOTHER PARCEL THEY CLAIM IS 5KG WHEN THE ITEM IS 1.2KG AND GOES OUT BUBBLEWRAPPED? SOUL DESTROYING

    Transaction date: 26/04/2026

    Tax:

    Customer-Entered Dimensions: 61 X 46 X 46 CM

    Weight: 500 G

    Carrier-Audited Dimensions: 61 X 46 X 46 CM

    Weight: 500 G

    Other chargeback

    -£4.16

    Other chargeback

    -£0.83

    Amount already paid:

    £2.95

    Total Charge from Carrier

    -£5.99

    Revised Tax from Carrier

    -£0.51

    Other

    Carrier delivery label adjustment due to under-charged delivery label:

    -£2.53

    Transaction Total

    -£3.04

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    A-to-Z Appeals Made Simple
    by Seller_FJwyF3iu5qxUY
    Amazon replied

    Hello Sellers,

    Receiving an A-to-Z claim can feel frustrating, but understanding the appeal process can help you protect your account health and potentially reverse unfavorable decisions. Let's walk through everything you need to know about appealing these claims effectively.

    🔍What Is an A-to-Z Claim?

    The A-to-Z Guarantee protects customers when they experience issues with Marketplace orders whether it's a delivery problem or an item condition issue. If a customer doesn't receive a resolution after contacting you and waiting 48 hours, they can file a claim with Amazon. Once filed, claims are either auto-granted or manually reviewed by Amazon's investigation team.

    ⏰Understanding Your Appeal Window

    You have 30 calendar days to submit an appeal after a claim is granted in your favour and your account is debited. This is your opportunity to provide new information that could dispute the decision and potentially reverse the claim.

    📝 How to Appeal: Step-by-Step

    Step 1: Access Your Claims

    • Go to the Performance menu in Seller Central
    • Select "A-to-z Guarantee Claims"
    • Click on the "Option to Appeal" tab

    Step 2: Locate Your Claim

    • Find the relevant claim you want to appeal
    • Select "Appeal decision"

    Step 3: Build Your Case, enter your comments in the text box with any information that helps Amazon understand why the claim should be reversed. Focus on providing:

    • For delivery-related claims: Dispatch method, proof of delivery from your carrier (signature confirmation, carrier details)
    • For returns-related claims: Domestic return address, return shipping details (like prepaid labels), and explanation of why a return request was rejected
    • Customer communication: Any correspondence showing the customer acknowledged receipt or expressed satisfaction with the transaction

    ⚠️Important Note: The text box doesn't support attachments. If you need to share documents like proof of delivery, use Buyer-Seller Messages to send them to the customer, then mention in your appeal that you've attached additional information via Buyer-Seller Messages.

    Step 4: Submit Your Appeal Click "Submit" when you're ready. Amazon will review the information you provided.

    ⏳What Happens Next?

    After you submit your appeal, Amazon's investigation team will review your case. If they need additional information, they'll contact you via email. You must respond to any information requests within 48-72 hours.

    When your appeal is successful, either the refund cost or the impact to your Order Defect Rate (ODR) may be reversed. Keep in mind that it may take up to 7 calendar days for the ODR reversal to reflect on your Orders page or for your selling account to be refunded.

    Pro Tips for Successful Appeals

    ✓ Act quickly - Don't wait until the last day of your 30-day window

    ✓ Be specific - Include order IDs, dates, tracking numbers, and concrete evidence

    ✓ Stay professional - Present facts clearly without emotional language

    ✓ Document everything - Keep records of all customer communications

    📚 Need More Help?

    For additional guidance on A-to-Z claims, visit the A-to-z Guarantee Claims help page or learn more about responding to claim notifications.

    I want to hear from you! What are your thoughts? How do you appeal? Do you have a format you use? Let me know!

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    A-to-Z Appeals Made Simple
    by Seller_xU4h6ZbAduf0O

    What Is an A-to-Z Claim?

    The A-to-Z Guarantee protects customers when they experience issues with Marketplace orders whether it's a delivery problem or an item condition issue. If a customer doesn't receive a resolution after contacting you and waiting 48 hours, they can file a claim with Amazon. Once filed, claims are either auto-granted or manually reviewed by Amazon's investigation team.

    Hilarious joke here as Amazon bypass this rule and issue a full refund to customers without ANY contact to seller, let alone waiting 48 hours !!

    Understanding Your Appeal Window

    You have 30 calendar days to submit an appeal after a claim is granted in your favour and your account is debited. This is your opportunity to provide new information that could dispute the decision and potentially reverse the claim.

    Funny how we sellers only get a strict 30 day appeal window yet the customer can open a claim even after a year or two, and be granted !!

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    🎨 Get Prime Day-Ready: Build Your Ads with Creative Agent
    by Seller_xkwDczt8sPSmx
    Amazon replied

    Hi Sellers,

    Prime Day is one of the biggest shopping moments of the year, and Creative Agent can help you show up with professional ads that are ready before the rush. Whether you have been using Creative Agent or are just getting started, now is the time to create ads that may help your products stand out when it matters most.

    📊 Quick Poll: What are you building for Prime Day with Creative Agent? Tell us in the comments below.

    • A Prime Day video ad
    • A Prime Day image ad
    • A Prime Day audio ad
    • Still exploring the tool
    • Haven't tried it yet

    What is Creative Agent?

    Creative Agent is your AI-powered conversational creative partner built right into Creative Studio in your Ads Console. Think of it as having a creative director in your pocket who helps you go from idea to campaign-ready ads—reducing production time from weeks to hours.

    Here's what Creative Agent can do:

    💬 Conversational Interface - Simply chat about your campaign goals. Creative Agent asks the right questions and provides feedback every step of the way.

    💡 Brainstorm Concepts - Stuck on campaign ideas? Creative Agent helps you develop creative concepts and storyboards based on your product and business goals.

    🖼️ Generate Images - Create studio-quality lifestyle images that extend your product visuals into compelling scenes—perfect for display ads.

    🎥 Create Videos - Produce multi-scene video ads with professional-quality visuals. From 6-second product highlights to 30-second brand stories—Creative Agent handles it all.

    🎙️ Add Voiceovers - Choose from multiple voice options and add professional narration to your videos. Pick your tone, music, and message—Creative Agent does the rest.

    📊 Powered by Retail Insights - Creative Agent uses insights from your Product Detail Pages, A+ content, and brand store to understand your products and highlight key benefits. No Amazon store? No problem—it conducts web research to personalize messaging for your brand.

    🎯 Build Full-Funnel Campaigns - Create ads that reach customers throughout their shopping journey:

    • Upper funnel: Streaming TV, Sponsored TV, Audio ads
    • Mid funnel: Online Video, Audio
    • Lower funnel: Sponsored Brands video, Brand Store

    ✅ Responsible AI Controls - All creative is built with responsible AI parameters to help ensure content is safe and brand-appropriate.

    🎨 Brand Guidelines Inspired - Your brand standards guide every step. Creative Agent collaborates with you to help ensure the final creative reflects your brand's aesthetics and voice.

    Simple 4-Step Workflow

    1. Concept – Share your Prime Day campaign goals and Creative Agent brainstorms ideas
    2. Storyboard – Review and refine the creative direction together
    3. Iterate – Make adjustments until it's exactly what you want
    4. Deliver – Download campaign-ready assets or save to your Creative Asset Library

    Real Results: Bird Buddy's Seasonal Campaign

    Bird Buddy needed a Father's Day video ad but lacked the resources and time for traditional production. Using Creative Agent, they created a campaign-ready ad in 3 days (compared to months typically).

    Results:

    • 3.2x CTR (vs. other campaigns)
    • +121% ROAS
    • +89% New-to-Brand offers

    💡 How to Get Started

    1. Sign in to your Amazon Ads account
    2. Navigate to Creative Studio in the left navigation bar
    3. Click on Creative Agent
    4. Start a conversation: "What would you like to build today?"
    5. Follow the 4-step workflow to create your ad

    What You Can Create:

    • Streaming TV ads (15s, 30s)
    • Sponsored Brands video ads
    • Online Video ads
    • Display image ads
    • Audio ads with professional voiceovers
    • Multi-format campaigns across all these placements

    👉 Get started

    Join the Conversation

    Share your Creative Agent experience in the comments:

    • What type of ad did you create first?
    • What surprised you most about the process?
    • How did Creative Agent solve a creative challenge for you?
    • Which feature did you find most helpful?
    • Share a screenshot or describe your favorite ad!

    💡Tip: The more specific you are in your conversation with Creative Agent, the better results you'll get. Tell it about your product benefits, intended audience, and campaign goals.

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    Brand Hijacked
    by Seller_pEGO9YjE8hL3x
    Amazon replied

    I have circa 190 asins that have had their brand name changed to WHAPELQ, this asins were originally set up using the brand LessThanTenQuid unfortunately this mark the IPO did not approve.

    The listings were created in 2016 and the rules were a little different then, I recall having that brand in my brand registry but at some point it dropped off most probs as there was no valid trademark for it.

    I`m now at a position where I have most ASINs blocked as I need approval for this hijacked brand value (relates to chinese company accoding to IPO)

    I have requested Amazon to revert but met with no success, I have over 500 units in FBA which are now sat there and I`m at wits end what to do.

    I do however have a brand that is in brand registry which I attempted to migrate to but Amazon rejected this and also stated my previous brand which was no longer in brand registry was tombstoned. At the very least I`d like to revert back to LessThanTenQuid for now.

    Case ID = 12256032482

    Are any of the mods able to help at all pls - @Seller_PIHyltK09pbl3

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    evri surcharges from 'buy shipping'
    by Seller_58y2FhNkywdyp
    Amazon replied

    i have been hit with surcharges by evri

    an example

    Customer-Entered Dimensions: 30 X 24 X 15 CM

    Weight: 500 G

    Carrier-Audited Dimensions: 30 X 24 X 15 CM

    Weight: 500 G

    Other chargeback

    -£8.32

    Other chargeback

    -£1.67

    Amount already paid:

    £2.95

    Total Charge from Carrier

    -£11.99

    Revised Tax from Carrier

    -£1.51

    Other

    Carrier delivery label adjustment due to under-charged delivery label:

    -£7.53

    Transaction Total

    -£9.04

    evri agree exactly with my measurements and weight but added another £9.04 for a £2.95 parcel

    anyone know how i can appeal these charges, its happened today on a dozen orders

    thanks

    peter

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    🎯 Get answers from FBA Teams - submit your questions now!
    by Seller_qlPlEwVd19QVs

    Afternoon @Defect Prevention & Reconciliation team,

    I am in a situation where stock is "unable to be located" after being checked in to the warehouse, it's been over a year with nearly 15 cases opened through the account support team and now I am not even getting responses back to open cases.

    What can be done to rectify this, i have the same conversations with the FBA team who agree that i am due a refund of stock return but once i come off the phone i get nothing back except an automated response about not eligible for refund and stock can't be located and with cases not being responded to I am at a loss with significant impact on my business and a value of stock I cant return, sell or get a reimbursement on.

    The warehouse team are just ignoring the cases and I really need an answer and my stock returned, they are the fastest moving items of circa 500+ in total and this not only impacts myself but is money amazon are not getting from sales.

    See below 3 of the most recent cases opened for the same topic dating back to december with no response.

    Case notes ending;

    7402

    2462

    6902

    Please can someone come back to me with a resolution

    Thanks

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    🎯 Get answers from FBA Teams - submit your questions now!
    by Seller_RSwABJNHpHnEZ

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    Seller_6GAs6lWUSDmXA

    Hello, I would like to ask you if the 500 kg limit in pallet weight is rigorous or there is tolerance for some kilos more. As not all industrial pallets have the same weight and there are times that with one more carton you have a total flat top on pallet, which will give you more safety during shipping.

    Here is our help page on that topic: Shipping and routing requirements

    "Regardless of pallet option, pallets must not exceed 500 kg in gross weight including the weight of the pallet."

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    🎯 Get answers from FBA Teams - submit your questions now!
    by Seller_6GAs6lWUSDmXA

    Hello, I would like to ask you if the 500 kg limit in pallet weight is rigorous or there is tolerance for some kilos more. As not all industrial pallets have the same weight and there are times that with one more carton you have a total flat top on pallet, which will give you more safety during shipping.

    For example if a pallet reach the f.c and weights 510kg is there possibility warehouse to reject it?

    All best

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    🎯 Get answers from FBA Teams - submit your questions now!
    by Seller_WkGzXFR8EP6Iq

    REMOVAL ORDER QUESTION:

    Why does Amazon's system sometimes cancel units from Removal orders?

    For example, we might have 500 units of a particular SKU in FBA, arrange a removal order for 50 units and then Amazon only ships out 47 and cancels 3 from the removal order. It's really frustrating as it means we have to keep checking each and every order on Amazon's system to see what they decided to send and what they decided to cancel. Amazon wouldn't do this for customer orders, so why does it get done for removal orders?

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