Our product, with ASIN B09KBGV928, has been incorrectly flagged as a children’s toy on the Amazon Germany marketplace. We were formally notified that we need to file an appeal through the Account Health Dashboard and were informed to wait for a 30-day review period.
However, despite strictly adhering to this instruction and waiting the full 30 calendar days as required, there has been no status update on our appeal. To our great concern, the non-compliance record for this ASIN still remains under the Compliance section of our Account Health Dashboard, with no progress toward resolution or removal.
We are now facing immense anxiety over this prolonged issue, as we have no clear timeline from Amazon regarding when this erroneous children’s toy classification will be rectified. More critically, we are deeply worried that if this non-compliance status persists, Amazon may take further punitive actions, including the permanent removal of our product listing for ASIN B09KBGV928—an outcome that would severely impact our business operations and sales performance on the Germany marketplace.
Given the urgency of this matter, we urgently request Amazon’s support team to prioritize the review of our appeal for ASIN B09KBGV928. We kindly ask for a clear explanation as to why the 30-day review period has elapsed without any resolution, and we hope to receive a definitive update on the status of our case at the earliest possible opportunity. We are fully prepared to provide any additional documentation, product certifications, or compliance evidence required to verify that our product does not fall under the category of children’s toys, in order to facilitate a swift resolution to this issue.