Hello fellow sellers and Amazon team,

I'm reaching out here as a last resort and truly hoping someone from the community or Amazon staff can guide or escalate this issue for me.

Background:

One of my products was wrongly marked as stranded due to a Patent Infringement claim in April 2025. We believe this is an error, and we submitted all the required documentation to Amazon. The evaluation is still in progress even after more than 80 days. Meanwhile, Amazon's policy states that stranded inventory is disposed of after 90 days.

To avoid losing our goods, we opted to remove and return the items to our 3PL warehouse using the standard removal process. The return order was successfully created, and six shipments were generated with nine tracking numbers.

However, only one of the shipments (containing 2 units) has been delivered. The remaining shipments (covering 255 units) are missing. When I checked the tracking links provided by Amazon, hey display the following message:

"Currently, we are not able to provide the trackin details. We can’t locate shipments if we haven’t received information from the shipper yet, or if the parcel information is older than 120 days."

Issues Faced:

1. I contacted Seller Support, but they informed me they cannot assist further because the ASIN is still in stranded status.
2. This seems highly unfair since the only reason we removed the units was because they were stranded. If the product had been active, we wouldn't have had to take this step.
3. I suspect wrong tracking details were assigned to the shipments - why else would all but one tracking number be untraceable?
4. I’ve confirmed with our 3PL warehouse, and none of the other units have been received, except the 2 in the one delivered shipment.

What I need:

• Proper and valid tracking information for all removal shipments.

• Clarification on how Amazon ensures accuracy in shipment tracking for removals, especially in stranded cases.

• Escalation or guidance on how to retrieve or locate my missing inventory.

• Assurance this doesn't happen again for other sellers in a similar situation.

Final Thought:

This is a serious issue not only from a financial standpoint but also in terms of trust and reliability in Amazon’s fulfillment and removal system. I truly hope someone here can point me in the right direction or help escalate this to someone who can investigate properly.

Thank you in advance for reading and supporting. 🙏

Hi all - maybe someone can help me understand something I don't see any detail on anywhere:

The Flexible Customer Finance programme (FCF) is a programme that lets your customers "spread the cost of their purchases on goods between £80 and £3000." So I have enabled the feature and it works on some of my ASINS.

But when I look at competitor ASINS I see this feature enabled at much lower price points. (screenshot below)

Clearly this creates a two tier system where sellers in the same category are able to offer enhancements that other cannot? Am I missing something? Has anyone come across this before?

There are an awful lot of scammers using Amazon as free delivery service. Amazon refuses to do anything about them. But would it really kill them to add a 'block customer' tab ? Like the 'customer' whose only communication with me was ten weeks after i posted him an £80 book was 'I DIDNT GET IT GIVE ME MY MONEY BACK' (amazon gave it to him ) Or the people who left a negative review and asked for a non delivery refund after signing for their items ? Why SHOULD we have to send stuff again to such people ?

hanks for sharing — and I’m really sorry to hear that. An 80% drop is massive, and I can completely relate. It’s frustrating when you put more into advertising or listing optimisation and still see no improvement.

You're right — the UK economy is definitely playing a big part. Many customers are holding back, and Amazon’s platform itself feels unpredictable at times, which only adds to the challenge.

Wishing you the best of luck as well. Let’s hope things turn around for all of us soon.

Best regards,

Hey,

I had a look at your listing and I can see that the competition is really giving you a tough time.

I had a few of your ASINs open, and this is just my observation — maybe you're aware of it, maybe not. But as an example, take your ASIN A (25 A4 Envelopes – 600 sales in the last 30 days, price £6.99) compared to ASIN B Amazon Choice (25 A4 Envelopes – 2,000 sales in the last 30 days, price £3.15).

As you can see, they’re offering the same product at half the price — and for Amazon, that’s the number one factor when it comes to pushing listings forward. I don’t know what your margins or options are, but price plays a huge role.

Also, notice that your competitor has a main image that looks like the product packaging, but with text overlaid. It clearly shows what the product is and how many are included. You might already know this, but Amazon's RUFUS AI now reads image content — not just titles and bullet points — and uses that to serve products to customers.

Image overlay SEO isn’t exactly brand new, but around 80% of sellers on Amazon US are already doing it. I’m not sure how established it is in the UK, but I believe it’s already having a big impact on visibility and search rankings.

From my point of view, you’ve done a good job with your listing overall. But try to reflect on what I mentioned — maybe some of it could be affecting your performance.

Also, I noticed it looks like you don’t have a registered brand. That means anyone can potentially hijack your listing, lower the price, and start selling under your ASIN. That happened to me before I registered my brand — some Chinese sellers hijacked my listing and started selling a different product under it. It took a long time to get the listing back, and by then, it was already damaged because customers were unhappy with the wrong product.

After that, I registered my brand. In the UK, it costs a minimum of £170 for one class of goods and covers you for 10 years.

I hope some of this helps you. I’m just a fellow seller, and I struggle with the same kind of issues — so don’t take anything I’ve said as advice from a certified expert. I’m just a guy passing by. Wishing you the best of luck!