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    Results for "직장인채무통합 탤래 peckpark 서민안심전환대출 페크박컨설팅 24시비대면개인돈대출 파주시연체자비대면소액비상금"

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    Results for "직장인채무통합 탤래 peckpark 서민안심전환대출 페크박컨설팅 24시비대면개인돈대출 파주시연체자비대면소액비상금"

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    Seller_MjP2XhEPPzQTG
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    B2B Invoice policy Voilation
    by Seller_MjP2XhEPPzQTG

    Hello AR_ZEN_ZONE_LIMITED,

    This is Zyan from Amazon, and I am here to assist you.

    I understand you received a violation notification for Business customer's invoice delay because you uploaded the invoice after 24 hours, and you are asking whether you need to submit any response to secure your account or if it's just a notification and you need to be careful in the future.

    I want to educate you on an important point: whenever there is a violation, the team will be sharing a notification to the seller just to educate the seller and make sure that this is not repeated in the future. This notification serves as a reminder to help you maintain compliance with Amazon's policies.

    I also want to educate you that if the violation is repeating even after this education, then there will be a risk to your account health. It is important that you ensure all future Business customer invoices are uploaded within the required 24-hour timeframe to avoid further violations.

    Please check the notification you received for any additional updates or specific requirements. Make sure to review Amazon's Business invoice requirements to ensure you are meeting all the necessary criteria for timely invoice submission.

    Please be careful in the future to upload Business customer invoices within 24 hours to maintain good account health.

    Regards,

    Zyan

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    Seller_xkwDczt8sPSmx
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    🎄 Maximise Your Seasonal Sales Through the New Year
    by Seller_xkwDczt8sPSmx
    Amazon replied

    Hello sellers,

    Black Friday and Cyber Monday may be behind us, but the festive shopping season continues to offer excellent revenue opportunities through Christmas and into the New Year. Here's how to make the most of this important period and turn seasonal shoppers into loyal customers.

    Why This Period Matters

    The weeks from late November through early January represent one of the year's most valuable sales windows. Customers remain active throughout December—buying gifts, redeeming vouchers, and preparing for New Year celebrations. Strong performance now directly impacts your year-end results and creates momentum for Q1.

    1. Keep Your Best Sellers Available

    • Replenish stock for products that performed well during Black Friday and Cyber Monday
    • Check inventory levels daily using the FBA Inventory tool
    • Act on restock recommendations promptly to avoid stockouts
    • Plan for sustained demand extending into mid-January

    Why this matters: Running out of stock during peak shopping periods means lost revenue and reduced search visibility, affecting both immediate sales and long-term product performance.

    2. Focus on Customer Service Excellence

    • Send personalised thank-you messages to recent purchasers
    • Offer targeted incentives for complementary products or repeat purchases with Brand Tailored Promotions
    • Keep response times under 24 hours for all customer enquiries
    • Handle concerns professionally and promptly

    Why this matters: Exceptional service during busy periods builds lasting trust and significantly increases customer lifetime value through repeat business.

    3. Maintain Your Advertising Presence

    • Keep Sponsored Products campaigns running throughout December
    • Adjust bidding strategies based on your Black Friday performance data
    • Highlight gift-appropriate products as Christmas approaches
    • Continue campaigns into January to capture gift card spending

    Why this matters: Consistent advertising ensures you capture ongoing festive demand, which extends considerably beyond the Black Friday weekend.

    4. Use Strategic Promotions

    • Set up vouchers to drive traffic and boost conversion rates
    • Create time-sensitive offers to encourage immediate purchases
    • Consider multi-buy promotions to increase average order values

    Why this matters: Well-planned promotions help your products stand out in a competitive marketplace and give customers compelling reasons to choose your offerings.

    5. Review and Learn

    • Analyse which products and promotional strategies delivered the best results
    • Document any inventory challenges to inform future planning
    • Apply these learnings to strengthen your approach for next year's peak season

    How are you approaching the remainder of the festive shopping period? Share your strategies with the community below.

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    Seller_uBuqlxbTdzcn2
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    Amazon Collecting VAT - I am UK and do not need VAT Reg
    by Seller_uBuqlxbTdzcn2

    Yes it was on Saturday. Yes it was because she told me to click on the wrong bulletpoint which states I am not established in the UK for VAT. I kept saying i was in the UK and didn't think that was correct but she said it meant I am not VAT registered in the UK, which it didn't mean at all and I was trying to explain this to her but she said she was correct and that is what I needed to do and that I should listen to her.

    The calls are recorded apparently, so they could trace that back.

    I then got this notice yesterday (Sunday) that they have established I am not in the UK and have to pay VAT from now and also on past sales, so called again and spoke to another Account Health Specialist who then went off for an hour and rang me back saying the wrong thing had been selected and went through what needed to be selected and then I had to upload all the documents, which were already on my computer as I have just been through the general verification that pops up every once in a while.

    Since Amazon messed up the VAT stuff in 2024 I have had a red banner in my performance page with a big red exclamation mark, saying they required more information, but within the banner it said "our evaluation is complete". I was trying to remove that banner hence my phone call on Saturday in the first instance trying to remove the big red banner and exclamation mark - which is now still there but says as I am not in the UK they are taking monies for VAT, and have done all day today which obviously is totally wrong.

    They changed it within 24 hours to the wrong status, probably within 17 hours of me speaking to the first rep, yet now it is well over 24 hours and they haven't changed it back and continue to take 20% of each sale today.

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    Seller_HU09FGdJ07Hys
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    fOR THE FIRST TIME IN 18 YEARS, MY OTD IS BELOW 90%!!!
    by Seller_HU09FGdJ07Hys
    Amazon replied

    I have been selling books on Amazon for 18 years and I have always had an above average performance.

    Today, for the first time, my OTD was 75%.

    I always ship on time, therefore, it is not my fault.

    How is it possible? I have always used Royal Mail 48 hours tracked, in this period, yet here I'm.

    From tomorrow ,till the end of the month, I will ship RM 24 hours tracked.

    I'm considering also to change the estimated time of delivery.

    Do you have any intelligent suggestion to improve my OTD quickly?

    Guy

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    fOR THE FIRST TIME IN 18 YEARS, MY OTD IS BELOW 90%!!!
    by Seller_MjP2XhEPPzQTG

    Hello GUY_S_BOOKS,

    This is Zyan from Amazon, and I am here to assist you.

    I understand you have been selling books on Amazon for 18 years with above-average performance, but today your OTD (On-Time Delivery) rate dropped to 75.00% for the first time. You always ship on time using Royal Mail 48 hours tracked, and you're considering switching to RM 24 hours tracked and changing your estimated delivery time.

    I want to educate you on how OTD metrics work. The metrics will be flagged whenever orders in a particular time window are delivered after the delivery by date. Even though you ship on time, if the carrier delivers after the promised delivery date, your OTD will be impacted.

    I want to educate you on an important point: the OTD metrics will be reverted back within 14 days from the day when the violation was flagged, but you will need to make sure that future orders are delivered on time as per the delivery by date. The target for OTD is above 90.00%, so you'll need to ensure your orders are delivered within the promised timeframe.

    I also want to educate you that if orders are getting delivered late, you will need to make sure that the following 3 conditions are met to receive OTD protection:

    • Condition 1: Automated Handling Time (AHT) shall be enabled
    • Condition 2: Shipping Settings Automation (SSA) shall be enabled
    • Condition 3: Amazon Buy Shipping labels shall be purchased

    When all three conditions are met at the time of order fulfillment, you will receive protection from late deliveries caused by carrier issues.

    Your plan to switch to RM 24 hours tracked from tomorrow until the end of the month is a good step to improve delivery speed. Additionally, adjusting your estimated delivery time to allow more realistic delivery windows will help prevent future late deliveries.

    Here are some suggestions to improve your OTD quickly:

    • Continue using RM 24 hours tracked for faster delivery
    • Enable Automated Handling Time (AHT) and Shipping Settings Automation (SSA) in your account settings
    • Purchase shipping labels through Amazon Buy Shipping to receive OTD protection
    • Adjust your handling time settings to allow sufficient time for processing and shipping
    • Monitor your orders daily to ensure timely dispatch
    • Work closely with Royal Mail to understand any delivery delays in your area

    The community and I are here to support you. Your OTD will improve within the 14-day window as you continue delivering orders on time with the proper protections in place.

    Regards,

    Zyan

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    Even though my brand registration has been approved, I am still encountering error 5665, even one week after the approval.
    by Seller_skA0q9DAYouE0

    Even though my brand registration has been approved, I am still encountering error 5665. I raised this issue again and opened a new case with Amazon, as I was advised to contact you again and submit the required documents if the approval was not reflected within 24 hours.

    I submitted all the required documents to the Amazon technical team, but despite nearly one week having passed, I have still not received any response from the technical team. This issue is severely disrupting all of my logistics and operational processes.

    This is a technical issue on Amazon’s side. Although I have received approval, I continue to get error 5665 when attempting to create a listing.

    My case number is 11984123312. I kindly request that the technical team resolve this issue as soon as possible, as it is seriously affecting my shipments and overall operations. @Seller_hme3Wbydd1ihr @Seller_lmwzklfLOK2Obpls sir

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    Seller_IQo80d99W2DzP
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    A Desperate Plea to Save My Livelihood: Please Review the A-to-z claim
    by Seller_IQo80d99W2DzP

    Unfortunately, Amazon do not care. Proof is in the pudding...

    You need to Appeal the A-Z Claim. (they are taking a long time to process at the momet).

    Appeal with link to tracking on the DX website - my.dxdelivery.com/t/7070776957

    You also need to provide them screenshots. (all has to be on 1 PDF ocument).

    Contact DX and ask them for GPS location, proof of delivery and to which address. Screenshot again for the Appeal.

    So, was the customer called Cook?

    If not, was it delivered to seomeone else at the address, or to a neighbour called Cook?

    It shows delivered Tuesday 23 Dec 2025 13:23 on Tracking Number: 7070776957 and To Postcode: SN25 2PL .

    It does not show to which house name or number, you need to get DX to email you that and screenshot as proof.

    Amazon also say to win an A-Z Claim that the parcel needs to be signed for. So, you need to provide that as well. (It is an out-dated requirement since many are now a photo delivery, but they may want a signature, at least give them a photo of the delivery) - I usually also screenshot a google streetview to prove that it is the Buyers address.

    =

    I NOTE: The A-Z Claim shows that the Buyer says: Didn't arrive and not got back to me with an answer in the time given.

    So when did the Buyer contact you, and did you reply within 48 hours? (90% need to be within 24 hours, so best all are within 24 hours). -

    So, when did the Buyer email you and when did you reply?

    =

    Sometimes the Buyer is correct, it is delivered to a neighbour, another address, etc, so quiz DX, as they can make errors.

    Good luck in the Appeal.

    PS - Just one A-Z Claim does not ruin your Account, unless not selling a lot, then not your main income. If other issues such as bad feedbacks etc, then that can count overall, what is the % at the moment?

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    Formal Escalation – Buyer Diverted Parcel, Collected After Refund (A-to-Z Misuse)
    by Seller_6HXPDZ2n6YG3n

    @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93@Seller_l3eCP9f1PtJXC

    @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr

    Order ID: 203-8804677-0142754

    Claim date: 24 December 2025

    Refund amount: GBP 31.14 (seller-funded)

    ODR impacted: Yes

    Summary

    This A-to-Z claim was granted in error and now allows the buyer to retain both the item and the refunded funds, despite the fact that:

    The buyer personally diverted the parcel to a ParcelShop

    The original delivery estimate ceased to apply after diversion

    The parcel remained in the courier network as a result of the buyer’s action

    The buyer later collected the parcel on 30 December 2025

    This is not a delivery failure. It is buyer-initiated diversion followed by unjust enrichment.

    1. Dispatch and Original Timeline Were Compliant

    Purchase date: 8 December 2025

    Ship-by date: 12 December 2025

    Original delivery estimate: 16–18 December 2025

    Parcel handed to Evri: 15 December 2025

    Valid tracking uploaded

    There was no seller delay at dispatch.

    2. Buyer Requested Parcel Redirection

    Courier tracking confirms that on 17 December 2025 at 20:26, the buyer submitted a request:

    “We’ve received your request to deliver your parcel to a ParcelShop.”

    This was a buyer-initiated change.

    Once a parcel is redirected at the buyer’s request:

    The original delivery estimate no longer applies

    Delivery timelines are recalculated by the courier

    Any delay following redirection is not seller-caused

    This was clearly explained to the buyer multiple times in writing.

    3. A-to-Z Claim Opened Despite Buyer Redirection

    Despite personally redirecting the parcel, the buyer opened an A-to-Z claim stating:

    “Package didn’t arrive”

    “The seller changed the delivery date”

    This statement is factually incorrect.

    The seller did not change the delivery date.

    All date changes were generated automatically by Evri after the buyer’s redirection request.

    4. Parcel Was Delivered and Collected

    Tracking confirms:

    Parcel delivered to ParcelShop

    Collected by the buyer on Tuesday 30 December 2025 at 12:51

    Status: Collected

    This occurred after the refund was issued.

    The buyer therefore retains:

    The product

    The refunded funds

    This outcome directly contradicts the purpose of the A-to-Z Guarantee.

    5. Policy Principle Breached – Unjust Enrichment

    Amazon policy does not permit a buyer to:

    Initiate a delivery change

    Open an A-to-Z claim while the parcel is in transit due to that change

    Receive a refund

    Later collect the item

    Allowing this result constitutes unjust enrichment and misuse of the A-to-Z system.

    There is no seller fault in this case.

    Required Corrective Actions

    I formally request the following actions:

    Immediate reimbursement of the seller-funded A-to-Z refund (£31.14)

    Immediate removal of the associated Order Defect Rate (ODR) impact

    Correction of the claim record to reflect buyer-initiated diversion and confirmed collection

    Confirmation that this claim has been marked as buyer misuse

    All supporting evidence (tracking, redirection request, delivery confirmation, collection timestamp, message history) is already available in Seller Central.

    Notice of Further Action

    If this matter is not corrected and reimbursement is not issued, I will pursue recovery of my financial loss through formal legal channels. The current outcome is unsupported by evidence, contrary to Amazon’s own principles, and allows the buyer to retain both goods and funds.

    This is a request for correction, not goodwill.

    Kind regards

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    Seller_hwwu0taY2D6Xs
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    Urgent Appeal - Case 11652321202 - Request to Remove rp_3p_offer Restriction
    by Seller_hwwu0taY2D6Xs

    Hello @Seller_tp62IWm5fNzw7,

    good news! I just got the update that the restriction should have been removed now. Please note that it may take 24-48 hours to reflect the change. Let us know if everything works again!

    Best,

    Emma

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    Seller_IVuzF5F26xipN
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    Are Royal Mail delivering Signed for Items without getting a signature?
    by Seller_IVuzF5F26xipN

    hiya, get yourself a business account and agree a price with RM for tracked 24, we have about 1 in 1000 parcels go missing, (touch wood) tracked all the way to the door with photo evidence. 99% and above delivery rate, even deliver most stuff on sunday if posted saturday morning, it will also make you eligible for seller fulfilled prime should you fancy it, i've tried all sorts of RM deliveries and this is far and away the best choice, think it might work out cheaper for you depending how many you sell in a year!, good luck,

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