Hi everyone,

I’m hoping someone here has been through something similar and can point me in the right direction.

WHAT HAPPENED

- I relied on Amazon’s Build International Listings (BIL) tool to auto-translate several hundred listings into Spanish.

- The translator inserted a word that turns out to be a registered trademark. The brand owner reported it to Amazon.

- Account Health showed multiple warnings, each marked “No impact.” Amazon then removed every affected ASIN.

- My Account Health rating stayed at 200, so—based on a phone rep’s advice that I just keep it above 100—I postponed dealing with it.

- Earlier this month Amazon abruptly suspended my entire seller account for trademark infringement.

WHAT I’VE TRIED

- Filed several appeals explaining that the offending term came from Amazon’s own tool and that all problematic listings were deleted immediately.

- Outlined new QA steps to prevent future translation errors.

- E-mailed and phoned the trademark owner multiple times asking them to withdraw the complaint, but they haven’t responded at all.

- Appeals keep getting rejected. Amazon insists on supplier invoices, a Letter of Authorization, and for the brand owner to withdraw the complaint. Because these are my own private-label items, I don’t have invoices or an LOA—this was purely a mistranslation.

MY QUESTIONS

1. Has anyone successfully reinstated an account when the infringement came from Amazon’s translation tool rather than deliberate misuse?

2. Is persuading the brand owner to retract the claim the only viable path, or is there another approach I’m missing?

3. At what point do I assume the account is lost and start over?

Any real-world experiences, sample POAs, or suggestions would be hugely appreciated. I’ve been selling for years and would hate to lose everything over an automated translation error.

Thanks in advance!

As a new seller, I was eligible to sell Winco branded items. So, I listed the items and tried to send to Amazon warehouse as FBA. But, I got en error saying that I need to apply to sell to send to Amazon even if I was able to list. Then, I applied to sell and I purchased 200 units from one of the ASINS as requested in application to sell. My purchase was from one of the distributors of the brand which was confirmed by the brand to me by mail. After several applications to sell (many rejections), invoice has been approved by Amazon with manual check (I understand that it was checked by a person form the signature of that person in the approval mail). Then, I sent 100 units of the item that I purchased as 200 units. After I sent the items to Amazon warehouse, I received an email from Amazon stating that I need to apply to sell again, and I was gated one more time. I asked this to Amazon by chat, they told me that if I apply to sell again, it will be approved quickly.

I applied again several times until today, but I am repetadly declined. The invoice is authentic, not a proforma invoice or packing slip or a sales order, it's an original invoice from the distributor of the brand as confirmed by the brand, too. All my applications are declined with an automatic mail, not a manual check or review. The stock is in stranded inventory now, and I am really stuck and don't know what to do. Everything is as requested by Amazon, but I can not go further.

Any suggestion?

Case ID: 18055822421

Seller_vmZUsb6vGEsKk

If you register for VAT you can make a claim for VAT paid prior to registration up to a certain point

You can only claim back the VAT paid out on stock (and still held/unsold) not on fees or anything else that is not physical.

So if you bought stock of 1000 items @ £1 you would have paid VAT of £200

If you sell 500 then registered for VAT so have 500 unsold, you can reclaim £100 on your first return.

How do we get our products showing on other marketplaces, we have set up accounts on all the European marketplaces, we have over 300 products listed on the UK source shop but I cannot get them to show on the European markets. I've followed all the advice from reading the forums, have tried creating new products using our old ones and then adding them to the other marketplace but still nothing. For some bizarre reason, the Irish marketplace has over 200 of the listings transferred to but not all.

What am I doing wrong?

All advice and help would be most welcome.

In the category I sell in, I have noticed some untouchable sellers. Regardless of the price they sell, Amazon's fair price policy doesn't affect them.

I have stopped listing about 200 items because of low or no profit if sold at Amazon's recommended price. However, I have learnt to take advantage of those sellers' high prices.