Amazon are holding my money and goods for over a year now.
I am not banned and I am not suspended. I just woke up one morning 17 Dec 2024 and not all of Seller Central was available to me. No warning. No email. And with £4000 worth of goods and currency locked in the account, it is a big problem. The crux of the matter is that on the user permissions page I am no longer the user, and nor is anyone else.
No email. No warning. Just a message on Seller Central saying "You do not have access to the global snapshot card – you may need to check your permissions for visibility".
And may I add that account health is Healthy at 200 Rating
Amazon are saying that they cannot deal with it unless I message them through the account which obviously is not possible.
To add insult to gloating injury Amazon send me a message saying that Amazon has shipped your sold item(s) In other words they have sold the FBA items that remain in our stock with Amazon. And they keep the money.
I have engaged 2 different companies at great cost that say they can get me functioning fully again, but no result there.
I have tried emailing the disbursement team for the money About £3,000 many times, and of course there is no reply. In more than a year
I have also tried emailing the Inventory team many times, and of course there is no reply. In more than a year
What a disgraceful way of treating a 3rd Party seller.
I would very much appreciate someone's help with this. I promise to answer all replies.