Hi we are two days in on the Above pilot and day two 10 out of the 15 parcels collected by Evri yesterday have not received a collection scan ( they are not scanned initially on collection with us only at the Depot ) has anybody got any advice at all? of course there will be ramifications account health wise whats the best way to minimise or limit this ?

@Seller_VygaQRBv4Ssmh

Thank you for your reply and follow-up.

Regarding the two cases you mentioned, I would like to provide you with an update:

Regarding Case 9802 – I understand the team is currently reviewing it, and I will wait patiently for their feedback.

Regarding Case 3732 – I have reviewed the response provided by the team 25 minutes ago, which reads as follows:

“We have received your appeal, but are currently unable to reactivate your ASIN. Why is this? The product detail page for the ASIN indicated in the following paragraph does not comply with our policies. What action do I need to take? To reactivate your ASIN, please remove the prohibited content from your product detail page or provide other evidence of compliance. Recommended changes: Please update the ‘customer_restriction_type’ attribute to ‘uk_18_knife’ on the detail page for further processing.”

The problem is: this is precisely what we have been doing repeatedly, but each time we do so, the situation gets worse.

We followed the instructions in the reply and updated the ‘customer_restriction_type’ to ‘uk_18_knife’ via the product spreadsheet, and also made the necessary edits on the inventory management page. However:

Every time we upload the spreadsheet to refresh this flag, we receive a new performance notification. Since 10 July, we have received over 150 duplicate notifications, and the number continues to rise. Uploading the spreadsheet has not only failed to resolve the issue but has actually triggered further system scans and violation flags.

Worse still, yesterday, whilst updating product variant information via the spreadsheet, almost all products that were already marked with ‘uk-18-knife’ and had been selling normally were reclassified by the system as ‘non-compliant’ and taken offline. In other words, this action not only failed to resolve the issue with the affected ASINs, but also impacted products that were previously compliant, leading to further losses.

What does this tell us?

This clearly demonstrates that the problem lies not with us, but with Amazon’s system.

* We have correctly uploaded this attribute countless times

*The “uk-18-knife” label is still visible on the front end for older listings, proving that the label itself exists

* Every time we follow the instructions, it triggers more notifications and affects more products

*This is not an isolated case—other sellers on the forum are reporting exactly the same issue

The advice provided by the Seller Support team (“Please update the customer_restriction_type attribute”) is a vicious cycle. We carry it out, but the system fails to recognise it, and then we are asked to do it again—and so on, ad infinitum. We went through exactly the same cycle back in April and May, and it was only resolved through manual intervention.

My request

*Please escalate cases 9802 and 3732 to both the Technical Team and the Internal Review Team, rather than continuing to have them handled by the Seller Support Team—as they are only able to send the same generic responses.

* Please ask the Technical Team to manually check our ASINs to confirm that the ‘uk-18-knife’ attribute does indeed exist in the system’s backend. Seller Support staff can already see this attribute in their system; the issue is that the review system is unable to read it correctly.

* Please immediately halt the automated scanning and repeated notifications for these ASINs until the root cause has been rectified.

*Please urgently address the batch of products that were incorrectly flagged yesterday—these products were originally compliant, bearing the required labelling and selling normally, but were erroneously flagged by the system following an update to variant information. This constitutes unacceptable collateral damage.

I am aware that moderators cannot directly rectify listings or overturn policy decisions, but I implore you to escalate this matter to the appropriate internal team so that they may conduct a root cause investigation and implement manual rectification. We have been going round in circles with Seller Support for several weeks and are unable to break this deadlock ourselves.

Thank you very much for your assistance.

Case:

12975443732

12974069802

Historical cases from April and May: 12587650942

Hello, I wonder if somebody could help me.

Since approximately May 2026, I have experienced a dramatic decline in Sponsored Products impressions across multiple campaigns and multiple ASINs on my UK account.

What makes this unusual is that the issue does not appear to be isolated to a single product, keyword, campaign, or listing.

Current situation:

• Multiple Sponsored Products campaigns affected simultaneously.

• Multiple ASINs affected across different product types.

• Campaigns show "Delivering" status.

• Account Health is healthy.

• Buy Box remains active.

• FBA inventory is in stock.

• Listings are active and purchasable.

• Organic sales continue.

• Occasional ad-attributed sales still occur.

• No Search Suppressed listings.

Actions already taken:

• Increased bids substantially.

• Increased daily budgets substantially.

• Checked advertising payment method.

• Reviewed titles, bullet points, descriptions, and backend keywords.

• Corrected category and browse node issues where identified.

• Verified inventory and Buy Box status.

• Created a cloned campaign to test whether an individual campaign was corrupted.

Results:

Despite the above actions, impressions remain dramatically lower than historical levels. Increasing bids and budgets has not materially restored visibility.

One thing I have noticed is that a newly cloned campaign appears to behave exactly the same as the existing campaigns, which makes me wonder whether the issue sits above the individual campaign level.

I am interested to know:

• Has anyone experienced a similar account-wide decline in Sponsored Products impressions while campaigns still show Delivering?

• Has anyone had Amazon identify an advertising eligibility, serving, or visibility issue that was not visible in Seller Central?

• Were you able to identify a root cause?

I am currently raising the matter with Seller Support, but I would be interested to hear from sellers who have experienced something similar.

Thank you for any advice or suggestions.

It seems like you did a copy paste of the information already available to us, there is nothing new or anything helpful in it.

The concern is that amazon has started warning of "Risk of listing removal" , so existing strategy of having Pay on Behalf is meaningless. I am already paying on Behalf service for France, Spain, and other countries but they are getting notification of "Risk of listing removal"

Even Pay on Behalf will require "ERN number" from next month (12th August 2026) due to PPWR regulations.

Countries like Ireland is not in the list and only option to get the ERN is from Repak which will cost small business 980 Euros for registeration only. I have even contacted the amazon recommended 3rd party providers and the cost is even more, exceeding 1200 Euros per annum.

There is no clarity of how the small businesses will be able to sell from next month unless they pay the EPR fees which is very high.

Truth is if you're small business then amazon is not an attractive marketplace anymore. More and more money is going out, margins squeezing.