@Seller_8hQgfj6OVZYse @Seller_5zI0wsS66MHFL @Seller_zukQNO61PzGck @Seller_WIFV02H2XUFgS @Seller_WD80mtpYHjvBN @Seller_ZyGdB49sb7An4

I am requesting assistance regarding an ongoing issue, where a customer has been granted an A to Z claim for £241.99, for a return they made outside of the 30 day return window. I disputed the claim, stating the following;

The customer opened a return on the 11th May. This was 5 days after the order was delivered. I left this return request open for 27 days. Then, on the 6th June, I closed the return request, as it had then been 32 days since the order was delivered, and so the return was no longer valid, as per your own terms and policies that state orders must be returned within 30 days. Then, after I had closed the return request, the customer suddenly decided they were going to now return the order, and did so on the 12th June, a full 38 days after the order was delivered. On the tracking, you can clearly see that this was not delivered to me. It was left outside of my house when I was on holiday. Therefore, I don't even have the return, as it was no longer there when I got home. So, I do not have the return, and the customer returned it well outside of the 30 day return window, despite having weeks to return it and me leaving the return window open for them the entire time. Only once the return request was closed did they suddenly decide to return it. Therefore, as previously confirmed by you, I have no obligation to refund the customer and so this claim must be overturned. You cannot completely ignore your own terms and policies that state customers must return orders within 30 days. This customer failed to do so, and so is not obligated to a refund.

Today, I have received a response stating the claim has been upheld. I have responded to the claim, again disputing it, and contacted the Managing Director, but I am also posting here to try and get this resolved. If this continues to not be resolved and the claim overturned, I will be escalating this further to ensure my funds are recouped.

I hope to get a response soon.

Hi everyone, and hello to the Amazon Community Managers.

I am writing on behalf of a British business (Edinco LTD) to flag a severe backend ledger glitch that frontline Seller Support has completely ignored for over 30 continuous days.

Amazon’s fulfillment centers have physically received, opened, and completely missed our high-value products without taking any responsibility. Instead, frontline support is stuck in a loop, continuously using an automated 6-month system expiration flag to close our files without human review.

🚨 The Scale of the Warehouse Loss

Amazon has physically lost a massive total of 1,297 high-value units across four shipments, destroying our business capital:

Shipment FBA15L3B8X2W: 200 Units Shipped, 199 Units Completely Missing.

Shipment FBA15HSQZP31: 400 Units Shipped, 399 Units Completely Missing

Shipment FBA15KB3ZQBG: 200 Units Shipped, 199 Units Completely Missing.

Shipment FBA15HJS2JM4: 500 Units Shipped, 500 Units Completely Missing

⚖️ UK Statutory Law vs. Internal 6-Month Policy

Amazon's internal dashboard timelines do not override United Kingdom law. Under the UK Limitation Act 1980 (Section 5), contract breaches carry a statutory limitation window of six (6) years, not six months. We filed five separate structural disputes well within your internal operational windows (Case IDs: 11994869532, 11994717782, 11750264242, 11750415922, 11750459212). Amazon’s internal operational backlogs cannot erase our statutory legal rights.

🔍 Irrefutable Proof of Physical Custody & System Glitches

1. Flawless Physical Weight Match: For shipment FBA15L3B8X2W, our manufacturer's packing list logs the box weight as exactly 12.70 KG. Amazon's internal carrier workflow dashboard records the carrier weight as exactly 12.70 KG. The system could not log this identical weight down to the decimal point if the physical package was never handed over.

2. The Single-Unit Warehouse Liability Admission: Across three separate shipments (FBA15L3B8X2W, FBA15HSQZP31, FBA15KB3ZQBG), Amazon's warehouses checked in exactly 1 single unit as "Warehouse Lost" (Reimbursement IDs: 8237695182 and 7145363182). Under the common law of Bailment, a warehouse cannot log a unit as "Warehouse Lost" unless the entire box was successfully delivered and opened by your staff. Amazon cannot take custody to pay for 1 unit and then claim the rest of the box disappeared.

3. Duplicated Ledger Glitch: Support agents are reading corrupted backend data—claiming Reimbursement ID 7617569582 (£470.00) covers these shipments, when that specific ledger credit belongs entirely to an unrelated, paid shipment (FBA15K615H48).

🙏 Request to Amazon Community Managers:

Frontline support is stuck reading a glitched database screen. We have uploaded matching supplier invoices, carrier receipts, physical box photos, and clear weight confirmations across all of these cases, but have faced 30 days of absolute silence.

Could a Forum Moderator please step in and manually route Case IDs 12871419682, 12892057382, 12900425722, and 12895029312 to a Senior Inbound Operations Lead or Technical Account Manager? We need a human supervisor to bypass the automated policy blocks and review these cases on their true physical merits.

Thank you for your time and assistance.

Hi all, is there such a report that shows total sales of a particular or all SKU's in your inventory.

Scoured the reports and cant find anything remotely close.

I would have thought a report displaying total sales volumes for SKU's/asins over day/week/month/annual would have been invaluable to sellers....... the nearest I've found only shows individual sales.... and its such a pain to merge the data.

Something like SKU Blue Socks..... SALES 50..... last 30 days....

Any chance Amazon of a useful report?

Had an email this morning stating our account has a 30 day hold put on it so we cant disburse whilst they check delivery of seller fulfilled orders! We buy all our post using amazon buy shipping. Spoke to amazon rep and he said its nothing to do with an account health or violation we have just been selected randomly!! I said we buy all our post using buy shipping as we are meant to be protected from this sort of thing. He said send a picture of the amazon buy shipping labels and invoice. I said the buy shipping is automatically taken from the order cost! He seemed to not heave a clue. All our stats are on 0% with all order dispatched on time and we send 1000s per week and no account issues. And now this is our peak season our funds will be put on hold which will definitely make us go bust. 30 days without funds!! can anyone give me any advice as to what to do. He said I can appeal and send pics of the buy shipping labels? Does that sound right?

Did they give you time to correct the OTDR? You know what we are going through with amazon at the moment. We send all 2nd class same as you. They asked me to message my buyers direct so they could message back confirming delivery. Basically our sales have doubled and they don't believe we are fulfilling the orders. My post office clerk has even offered to give evidence I am in the post office everyday handing over bundles of buy shipping labelled DL envelopes! But now our amazon review has gone from a temporary 30 day review to a full 90 day deactivation review if they don't receive the info they are requesting and I haven't got anything else to give them.