Hi @Seller_ZjZ4slOF0jHpk,

I am not sure who deleted your first comment. I am adding your post with the details below:

"1. The Handmade Reclassification exposed a bug that applies to Custom listings, probably only those created pre-2022. It took nearly 2 months of back and forth with SS (and a lot of investigation & testing by myself) to identify the issue. The issue stops Custom listings that are converted into Variation listings from being buyable. Essentially the system still thinks the customer needs to apply a custom selection, despite the listing having no customisation options. In the end, they essentially said they will probably never fix this issue as it only applies to a small proportion of sellers. In the end, I had/have (as I'm still working my way through hundreds of listings) to use a workaround (a workaround which I came up with) which extends the amount of time it takes to revamp my listings. Essentially, my issue is not important enough for the catalog team to spend time fixing. Not exactly a great look for Amazon.

2. I can bulk close listings If say, I wanted to stop selling my prints for a while but leave my greeting card listings open. But there is no way to bulk reopen listings. They all have to be done individually. With hundreds of listings, each with 22 variations - thus (so far) over 6000 listings - this is impractical and impossible to manage. So in the end, I just put everything on holiday mode.

3. Image uploads - Many of my listings share images. Size charts, generic back views of products, etc. Yet for every listing and every variation I have to upload the same images again and again. Highly repetitive and very very tedious.

4. Validation - The cumulative hours I have spent waiting for Amazon to validate all the fields in each listing before I can click submit is probably into the weeks by now. Again, very tedious.

5. I have lots of images (prints) of the same locations - just shot at different days, times, dusk, dawn, weather conditions, etc. Each is a valid product, just different choices for customers who may prefer one over the other. Yet, when it comes to landscape photography it is location, location, location. That's the number one thing people search and look for. Whether they like the image and size/frame options all come after that. So having the location in the title is very important. But to give an example, say Edinburgh Castle, as each title has to be unique (or it fails validation), and there is only so many ways I can rephrase "Edinburgh Castle", this leads to frustration and often titles that seem a little silly. Add on the fact that (again using Ed Castle as an example), I have many shots of it taken from Calton Hill, but I cannot use the word Calton anywhere as it is a registered brand. Seems daft that well known place names can't be used just because it applies to a brand that has nothing to do with the category you are in.

6. Moving goalposts. I have had to use AI to help me with the transition from Custom to Variations as the process is long, but the help files are often out-of-date. The feed files seem to constantly change (and why are some of the columns that have required fields hidden?) and I'm even having to update the AI on Amazon's changes. The latest one is the new Title character limits. The issue with that one (apart from the fact I now have to go back over hundreds of listings I thought I had finished updating to change them to the new rules), I still cannot figure out the logic that is being applied to the Title & Highlights fields. The UI and feed files seem to work differently, the 'help' page isn't exactly accurate or helpful and I'm mainly stuck having to keep my titles under 30-35 characters (or else they fail) despite the 75 character limit. Sometimes (on the same variations attached to a single parent), my brand name has been added to the front, on others, not). I can't figure out what the exact rules being applied actually are and there has been almost no feedback/update from Amazon about this on the forum posts.

7. Contacting seller support? Is that one meant to provoke? Absolutely everything is being done to stop us from being able to contact SS. Our issues are usually never listed and even if they are, you just go round in circles. Usually you have to pick an issue that has nothing to do with your actual issue just to get past it all and create a support case. And even then, you have to use email as the chat option is beyond useless. You get fobbed off with "it's not us, it's you" or chat's just shut down because they don't have an answer or they just send a generic help link and again, just shut you down. We're now having to use AI to phrase up our help requests as it seems that is now the only way SS can actually begin to understand what sometimes can be complex issues - I presume because they also are using AI to read and reply.

8. As I've become speedier at updating things just through muscle memory, being organised and doing this on a daily basis, I am constantly being forced mid-way through every few updates to 'prove I am a human' as Amazon seems to think I am going too fast so I must be a bot. I then have to refresh those pages and start all over again on them. Extremely frustrating.

It's late. I'm sure I could come up with plenty more. But since I've been updating my listings daily since Christmas (yes, Christmas), because of the bugs, workarounds (and pausing for nearly 2 months whilst helping SS investigate the Handmade issue which resulted in nothing - a workaround that I had identified early in the process, not them) and the complexity of trying to do what I need to via feed files (so stuck with doing them one-by-one via the UI), I have many issues with the listing process. This will do for now.

Oh, and not once, has clicking on any of the AI 'enhancements' buttons, AI image generation, or other AI 'help' buttons actually done anything useful. I either get nothing, a hanging process, or 'suggestions' that make no sense."