Unfortunately Amazon no longer allow the seller to submit the documents and you have to go through the testing route via Amazon and not via the Manufacturers. Its a completely ridiculous new policy and can cost 300-500 PER ITEM.

I dont know what Amazon are thinking doing it this way, but its very likely another greedy cash grab and they get commision from each of their 'trusted testors'.

Hi Everyone,

From 23rd of December I noticed our sales had reduced from 500 units a day to 40 units a day. I thought it may be due to Christmas holidays. When I checked all ASINs , we have lost all Buy box for all active listings. Despite we offer prime and despite we are cheaper then other sellers, I just spoke to seller support and been told my account is not eligible for buybox. Its a temporary technical issue.

I have seen other similar threads. How long did it take to get fixed as we are loosing significant sales everyday

Thanks

The same thing happened to me a long time ago. Despite selling hundreds of an item with no complaints, one customer complained fake and so began a long process or proving my innocence. Despite me sending invoices from the manufacturer and a letter of authority from them to sell the item I was getting nowhere with constant repeats from Amazon that they could not verify the information. They never once actually made contact with the manufacturer as I asked them.

However, in the end it all came down to something else entirely. Amazon had asked for 12 months invoices as proof I was only buying from the authorised manufacturer. They totalled up how many units I had sold in the 12 months and expected the invoice amounts to tally.

For example (not exact figures) Amazon said I had sold 500 units over the 12 months but the invoices only accounted for 400 units - so they 'assumed' I had sourced 100 units from somewhere else (and presumably from an unauthorised source). I pointed out I needed stock BEFORE I listed on Amazon and if they allowed me to send an invoice from 13 months ago they would now see there was another 200 units on that invoice so I had bought 600 units over a 13 month period and sold 500.

It took a long time for Amazon to even admit that the invoice discrepancy was causing the issue and nothing to do with verification of authenticity and even then it took several appeals before they suddenly capitulated (with no apology) and unblocked the listing.

So my advice is to check if the invoices that you sent to Amazon show units bought matches with units sold.

Thanks, @Seller_KlbXZHzQGSDZv

The shipment arrived at the Amazon warehouse on Saturday 13 of December and has been processing from Sunday through today. However, the full inventory is still not showing as Available.

The shipment consisted of 25 master cartons, containing 20 product in each master box, 500 units in total. Each individual unit was already labeled with a unique barcode by the factory. Amazon did not perform any prep—everything was prepared by the supplier.

I am trying to escalate case ID: 11902233002, but I keep receiving the same response every time. I know of other sellers who experienced similar situations where the inventory was eventually updated correctly.

If this cannot be resolved, I honestly don’t know what to do next. This issue is seriously affecting my business—and me personally. I am a new seller, and this situation is becoming overwhelming.

1. I initially considered creating a variation, leaving the current listing as a 4-pack, Creating a new child variation for the single unit (1-pack) with the correct quantity, updating the parent listing images and pricing so customers understand the bundle. However, I’m unsure how this would appear in search results and whether it would cause further issues.
2. Another idea was to create a brand-new listing and ask Amazon to somehow link this existing inventory to it, but I don’t believe that will work.
3. The last option would be to send the inventory to a 3PL warehouse, create a new listing, and then have the 3PL send it back to Amazon—but the cost is very high.

Does anyone have advice on what the best solution would be in this situation?

How can I escalate this case further within Amazon?

Can the item_package_quantity be updated? I know some seller were able to do so.

I’m tagging the moderators again for visibility:

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Thank you all very much for your help.