Our account has undergone Amazon KYC review and is currently in a suspended state

The Amazon seller's system seems to have a serious bug

Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed

At present, we are unable to obtain any information regarding the account closure, and we do not even know the reason for the closure

We have been operating legally and paying taxes, and Amazon has withheld and paid 20% of our sales tax on our behalf

At present, this is the busiest period of our business, and the inability to sell has brought us tremendous survival pressure. Our employees and I are currently facing risks to our livelihoods

Unfortunately, we have submitted multiple cases, sent emails, and called customer service, but have yet to receive any solvable solutions or actionable guidance

We can't even know what we did wrong? What are the reasons for our account being suspended?

Therefore, I earnestly request the following:

My issue was intervened by an Amazon verification specialist, rather than automated decision-making.

Any suggestions or experience sharing from other sellers facing this issue

We have invested a lot of time, energy, and resources in selling our products on the Amazon platform. I sincerely hope that Amazon can fairly and quickly resolve this issue, which concerns the livelihoods of dozens of employees in our team

Thanks to everyone

I am posting here to request support and visibility regarding a serious issue with our seller account. For nearly two months, our account has been repeatedly deactivated, reactivated, and reviewed without any clear explanation. We are sharing our experience so other sellers are aware, and we are requesting that Amazon investigate the matter properly.

Timeline of Events

16 October 2025: We received a notice requesting Account Verification. All required documents were submitted immediately.

20 October 2025: We were told our account passed verification, but we still couldn’t withdraw funds.

5 November 2025: Our account was suddenly deactivated without any notice or explanation.

After contacting Amazon, we were told the issue was related to “business establishment.”

Every time we contacted the Account Health Team, we received a different explanation.

14 November 2025: We were informed that our account had been deactivated incorrectly. We were asked for additional documents, which we provided within 24 hours.

27 November 2025: We received a message saying we passed verification again and our account was active.

28 November 2025: We were contacted and told to ignore the previous message with no reason provided. We were told KYC verification was still ongoing.

5 December 2025:

Our entire catalogue and all listings were removed with no explanation.

After several calls, one agent told us that KYC was fully resolved and the issue was “Policy Compliance.”

Another agent later told us KYC was still pending.

On the same day, we were also told that our account was verified and that there appeared to be a technical discrepancy on Amazon’s side that would be investigated. We have not received any update regarding this.

Our Concern

As of today, we still do not have a clear answer on whether the issue is:

KYC verification

Policy Compliance

A technical error

Or a combination of these

What we do know is that we passed KYC verification three times (20 October, 27 November, and 5 December), yet the account remains restricted and our listings removed.

Impact & Request

This has caused serious disruption to our business, and the inconsistent communication from the Account Health and KYC Teams has made it impossible to understand what the real issue is.

We respectfully request:

Clear written confirmation of why our account is deactivated.

Clarification of our KYC status.

An investigation into the technical discrepancy acknowledged on 5 December.

A full review of all actions taken on our account since 16 October.

Restoration of our listings if no valid policy violation exists.

We have attached all correspondence and notices related to this issue.

We are also prepared to escalate this matter further, including raising it with our local Member of Parliament, because no seller should have to face such inconsistent handling or lack of transparency.

We hope this post helps other sellers understand what has happened and encourages Amazon to review these processes more carefully.

Thank you.

I have had enough of Amazon not changing postage fees for over 20 odd years! Id like to see where they can post a CD box set for a ridiculous small charge. Absolute disgrace i am now stopping all my sales on this platform. Amazon are basically ripping off so many sellers. The fees for selling just basic things on here are eye-watering!! Never ever will i sell on this platform again no wonder its a trillion dollar business! At all of our expense! Terrible absolutely terrible. Goodbye Amazon!

Dear ops, can someone here help with ticket 11687770352 ?

Our seasonal bestseller is down, or more precisely - the inventory is "reserved" due to some system error, and we have lost 100,000 EUR so far during peak season.

We have a multivariation listing with 3 different weights of the product - 1kg, 2kg and 3kg. 2kg and 3kg is fine, but 1kg was put into "reserved" and it seems it's too complicated for someone to come to the conclusion that is should not be blocked.

Please can someone escalate this, support on Amazon kills every business and you can no longer speak to a human that can help. What a disaster.

Hi all,

I need help with ASIN B0DD38KXJ2, which has been effectively suppressed and uneditable for months due to an internal Amazon contribution overriding my own.

I am the sole brand owner and sole seller of this product. There are no other offers and this is a private-label item with a unique barcode. I have provided proof of brand ownership, GTIN licence, invoice, and packaging photos multiple times.

The problems:

The listing is suppressed in search (almost no impressions, only ~1–2 views/day even at extremely low pricing).

I cannot update any critical fields (title, images, bullet points, keywords).

Feed files update the backend but do not reflect on the live detail page.

Amazon keeps saying the ASIN is “not eligible for updates” because of a winning internal contribution, but they refuse to purge it.

Support keeps giving copy-and-paste responses, even after 20+ cases.

Every attempt to escalate has been blocked; agents either ignore the request or say that the “system decides,” which is not accurate.

Required action:

I need this case properly escalated to the Amazon Catalog/Contributions team (the team that handles contribution overrides) so they can:

Purge the internal Amazon contribution that is locking the listing.

Restore my seller contribution as the primary contribution.

Reindex the ASIN so it becomes searchable again.

Ensure the detail page becomes editable.

This ASIN has FBA inventory stuck in the warehouse with almost zero visibility, and normal support channels have completely failed to resolve this. I am essentially paying for Amazon to hold stock that cannot be sold.

Any help from a forum moderator or catalog specialist would be greatly appreciated as I ahve completely hit a wall and am at a loss what to do.

Thank you.