Recently, for the first time in 8 years our account has gone into a negative balance.

We've noticed huge 'other' charges being taken out of our account with no detail or explanation.

We asked amazon for clarification on what these charges were, but they said due to confidentiality they could not say?

Hello from Amazon Brand Registry Support,

We understand you are having questions with the unrecognized charges applied to your account from 27/03/2025 to 10/04/2025, and 24/04/2025.

Upon review, the Amazon Fees Total: -£249.35

• Digital Services Fee: -£4.22

• Subscription Fees: -£30.00

• Other: -£215.13 charge is from an Order Adjustment.

• Amazon Fees Total: -£437.95

• Other: -£400.41 charge is from an Order Adjustment.

These adjustments typically occur due to one of the following reasons:

- Refunds or partial refunds issued to the buyer (for example, for damaged items, late deliveries, or customer dissatisfaction)

- Shipping fee corrections, especially if there was an error in the initial charge

- Promotions or discounts applied after the order was placed

- Customer returns or claims processed after the order was completed

- Amazon-initiated adjustments due to order or fulfillment issues

Due to confidentiality, we cannot disclose the further factors behind the decision.

For further questions, please create a new case.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Hi Julia, thanks for trying to help, however after 10 years of doing this, having account managers and hundreds of interactions with seller support and account health, I know that with the best will in the World nothing will change, it is simply the way it is and no amount of investigation and escalation will ever resolve the issues.

Until a root and branch review of the Amazon catalogue is undertaken and the role of the catalogue team is investigated and their unwillingness to engage with any department in Amazon, let alone the actual seller, nothing will change, the current policy in place means that NO incorrect listing can be amended.

One day someone will realise that millions are being lost, revenue is not going to be as plentiful in the coming months thanks to tariffs and World disorder, so maybe someone in Amazon will look at the 'low hanging fruit' to increase revenue and margin and investigate why the people that have been responsible for it are not doing it and making any improvement impossible.

Thanks

So, we had a client purchase a high value product (£200). They used it for 11 months and 10 days and then have opened an AZ Claim claiming defect. AZ have refunded them without even sending the item back to us. Can I request Team here to help with this. This is very unfair.

Order number: 204-1447781-6309116

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_mIRnuhdx7l5sN @Seller_j9Bd91CW3ZVpr @Seller_ZyGdB49sb7An4 @Seller_Huz6FT08OxHAR

Many regards

I really need help. FBA UK has lost some of my inventory that I sent in just before Christmas 2024. This was my first time ever using FBA UK.

I sent 5 boxes, each box had 1 SKU Per box. In the box in question there was of 88 units of 1 SKU (X00274AUU5). 40 of my units are missing. I have been trying since the beginning of January to get help with this. All I keep getting is the same reply. That only 41 units were received and that they were part of another box. But this is not true.

I packed the boxes myself. I am a sole trader, so I know what went in to these boxes.

My Inventory shows 10 sold and 38 available, so it makes no sense to tell me only 41 units have ever been located, they have obviously received more than the 41 units they keep telling me were received.

I have provided copies of my packing slip around 10 times now and each time I am getting the same reply and they keep closing the case.

As I said, I am a very small business and can't afford to lose this amount of Inventory.

Look I may have done something wrong with the labels of the boxes (I don't think I did) However UPS CONFIRM all 5 boxes were received by Amazon, the weight of each box etc, etc and the Inventory does not match up with the answer I am getting from Amazon support.

How do I get this reimbursed, as clearly no one is trying hunt down my lost Inventory or who do I report Amazon to, if they are not taking this seriously and keep fobbing me off with this standard reply.

Has anyone got any idea how you challenge an IP complaint ( takedown ) on Amazon when its unjust and disputed.

There seems to be no way you can do it? The appeal process is all about sending a LOA from the rights holder who made the complaint but of course if you are in dispute with them we cannot get a letter from them. We ARE the rights holder as its our ASIN, its our brand, its trademarked to us, the ASIN is our barcode registsred to GS1. Its clearly our brand, our ASIN.

The complaining company allege it infringes their copyright but we had legal advice 5 years ago who disagreed and refuted their claims. In the time since - they have contacted us 3-4 times and each time we have fully refuted the infringement but offered to work with them to discuss it if needed. They have ignored each response we have had. They have never taken any court proceedings because they know its unfounded. They simply don't like our brand and IP which is loosely similar.

They have now removed 150 of our designs which are entirely our designs but there seems NO mechanism to challenge this.

When I read up on this - its very clear how to do this in the US. So in the US the takedowns are governed by this 'DMCA' law. If you challenge and dispute this using a counter notice DMCA ( under oath ) then you are saying to the complaining rights holder - we refute your allegation - you MUST start formal court proceedings within 10 days up to back up your allegation OR in the meantime the ASIN will be re-instated. This then would put us who defend the claim under risk of perjury if it was an unfounded claim of non-infringement. This is perfectly sensible approach I am trying to do. But how on earth do you do it in AMAZON UK - there is no button, no dept, no drop down box to actually do this - the appeals are simply get permission from the company who make the allegation. It makes no sense.

Online says whilst DMCA is USA law - most of the world - including the UK - by de-facto mirror this procedure. The world adopted it and its what a lot of take downs seems to be based on. But AMAZON UK the cases and appeals - seem to compleley ignore my attempt to serve this counter notice.

Does anyone know who and how you serve this DMCA counter notice OR how you challenge a rights holder who you dispute the alleged infringements. OR is there some similar way to make the case for a dispute?

I can see plenty of legal places online who I can pay to do this - but this seems ridiculous because I have already paid out £1000s to legal advice in the last 5 years. We have trademarks in place, design rights, and its crystal clear.

I dont see any place in the amazon website/seller central you can speak to anyone or serve this type of notice.

Every appeal and case seems automated and ignores everything I ask. I have sent dozens of cases to say the above - and no reply ever answers the simple questio of 'HOW DO YOU CHALLENGE A RIGHTS HOLDER WHO IS MALICOUSLEY AND REPEATEDLY DOING TAKEDOWNS which is basically against our companies legal advice?

By AMAZON taking these down, they are accepting witout any question or any checking up - that the take down is right. They are taking sides with ONE single rights holder. That makes any rights holder the sole JUDGE and JURY which is ludicrous?

There must be some mechanism in Amazon to challenge it - but does anyone know how? What dept, email etc? How?

We are on brand registry ourselves, and our brand is fully trademarked. The ASINs removed are fully registered and approced under UK design rights. Its madness because I cannot show the evidence to anyone?

Its really an ABUSE of the system because they have never taken this further as my legal advice and response rebuffed it. They are using the takedown mechanism to bully us as a smaller company and essentially try to put us out of business.

Any help is much appreciated as its paralysed my company now!