Hello!

We sell "Handmade" items in the US, UK, and German Amazon Store. The listings are always created manually - no "Excel Upload". This has worked for multiple hundred listings without a problem. About two months ago, the listings in the US shop started to fail at a 50% chance. They get placed under "incomplete listings" with the following "reason":

"You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU [censored] does not match any ASIN and contains invalid values for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin."

All of those reasons are false:

• No deleted SKU is added
• This SKU wasn't added before
• This SKU is not present on another market place and doesn't need to be translated
• Of course it doesn't match any ASIN - it is brand new
• The ASIN for handmade products is created automaticaly, and the "merchant_suggested_asin"-attribute does not exist in the UI, when a handmade listing is created.

If I delete the failed listing and create a new one, it usually succeeds. However, I would appreciate if it worked on the first try.

I have spoken to Amazon Seller Support about ten times and I get a different reason for this error message every time. They basically ignore that I did create listings in the past without any problems. The told me to:

• Take the Handmade Webinar
• Create the Listings with the Excel Upload
• Those products are marked as discontinued
• Gave me an instruction how to create Handmade listings (which is the exact way how I always do it)
• Told me to - and I quote - "add the Handmade Classification attribute, indicate whether your product is handcrafted, hand-altered, hand-designed, upcycled, or repurposed." They just made this up! This attribute literaly doesn't exist.
• "This is a problem we cannot solve. We will forward your request to a specialized team" - only to send me the next stupid reason that doesn't solve anything.

I have added so many Handmade listings and never ran into an error. Now they fail all the time - while I do it the same way I always did, but Amazon doesn't even consider that it might be a problem on their end...

If someone has an idea, I would be very greatful!

Unfortunately due to the layer upon layer of teams and managers there is nobody to make a decision and everything just gets ignored and now with AI controlling everything the company is being eaten away from the inside, at the moment I estimate that about 50% of all products in the catalogue have either been removed or are unsaleable due to errors.

I have had all my inventory removed and sent back to me apart from 50 Items which were Missing!, I have sent countless requests to find out where my products disappeared to with no reply. My account is now closed and I received a final notice disposal order. I cannot get into my inventory to see what is happening as I have been blocked until I reinstate my account.

Please assist I need the inventory to be sent back to me and not disposed of.

Hello @Seller_XUNeUuvrQDpgP

We’re experiencing ongoing Buy Box issues on several of our listings. The affected ASINs are: B004OA1XD0, B004OA1XE4, B00ULFHPNY, and B00ULFHOOE. Please see the key points below:

-We are brand registered on Amazon.

-Nobody else stocks our brand, Texpeed, as we do not distribute to other sellers or companies.

-Therefore, we are the only eligible seller and should rightfully be winning the Buy Box.

-The product is listed at £89.99 on our own website, and £79.99 on eBay.

-Our Amazon price is also £79.99.

However, Amazon keeps insisting that we lower the price to £69.99, which is simply not viable due to our already small margins.

We meet all other Buy Box eligibility requirements, including customer service metrics.

I’ve already contacted the Managing Director team and, unfortunately, the responses I’m receiving have become increasingly repetitive and dismissive. It seems the core issue is not being properly understood.

Removing us from the Buy Box serves no one’s interest:

-We are experiencing a 50% decline in sales.

-Customers are missing out on a good value, well-reviewed product.

-Amazon loses the associated fees from potential sales.

Important: This issue has occurred before. A few years ago, we faced a major Buy Box problem where around 80% of our listings were affected. After weeks of back and forth, the issue was finally resolved when a manual override was applied to the Buy Box by Amazon’s technical team.

Given the clear similarity in circumstances, Amazon needs to apply a manual override to these affected ASINs. This solution has previously resolved the issue effectively and would avoid further unnecessary disruption to our business, so please just help and listen to me!

Yes, I have many of mine listed as collectible, for that and the other reasons, but do find that they don't often sell, as I am sure that many buyers (unless they know well the ins and outs of Amazon search) rarely look in the collectible filter.

My other bugbear is - How do 'Mersea' list books without being deactivated when mine is, for eg. £7.95 and some of theirs are over £50 etc. - do they have some sort of dispensation ?!