The actual issue is not the £0.11/£0.17 adjustments that you are seeing in your Payments repository.

The issue is that Amazon is displaying incorrect prices in the first place when you purchase your labels. I too thought I had been paying £2.95 (<1kg), £3.54 (>1kg), £5.78 (>2kg). I had no idea the billing process is WAY more convoluted than this.

That initial £2.95/£3.54/£5.78 charge is debited from your account by Amazon. Once Evri then scans the parcel into their network, they apply upward pricing adjustments, way higher than the £0.11/£0.17s that you are seeing. Most crucially, if you check your monthly Shipping VAT Credit Note statements issued by Grattan Plc, you will eventually see a reimbursement of charges related to each order.

If you follow the whole chain of billing through in the Grattan statements, the total net amount charged for each purchase should be in line with the Evri rate card negotiated by Amazon. The rates in the card are exclusive of VAT.

<1kg "£2.95" is actually £2.60+VAT = £3.12

>1kg "3.54" is actually £3.17+VAT = £3.80

>2kg "5.78" is actually £4.99+VAT = £5.99

The adjustments you see in your Payments repository are the "shortcut" prices to take you the correct Evri rate card amount. They don't match the adjustments you see in your Grattan reports, and it can get very confusing indeed.

What you do need to look out for is any charges that are not in line with the rate card. For example there was a 20 day period in March (5th to 25th) where Evri's system went haywire and treated EVERY parcel as if it was 2-5kg, regardless of its actual weight and dimensions. I was charged £5.99 for every shipment in that period (and in one isolated case £11.99 for a 620g parcel), and was overcharged in total almost £150.

Amazon have taken no responsibility and told me to speak to Evri (even though when I use Amazon Buy Shipping I have no contractual relationship with Evri). It currently looks like I won't ever be seeing that £150 ever again.

Amazon basically say it is the Seller to claim from the courier (Evri/RM).

Evri are a pain, you have to keep nagging them, phone them, eventually, they may pay £20 as long as the item was 1st scanned. Usually £50 of time wasted to get £20 back is the issue.

You can ask Amazon not to issue any pre-paid return postage labels to Buyers (except for SFP).

Then you must issue a label yourself within 48 hours of each return request.

I would Tag a MOD, hopfully, they can resolve the defect agaunst you, as that should not be the case if not showing before the Appeal.

As a seller on Amazon I have to totally abide by all of the rules, which I understand is a condition of selling.

But does it not seem that some sellers get away with allsorts and murder ? and even when reported nothing happens ?

The case point I will make is that I bought a product recently and it was really bad, it was supposed to be a silent product, but it really wasnt, that was the selling point. So I left an honest review.

Within a day the seller had emailed me telling me if I removed the review and returned the item I would be refunded. But I had already packed it up and returned it and was being refunded anyway.

I then had a series of emails from them trying to get rid of the review. So No pressure then ? before waking up today to an email offering me a free product to try again and £20 if I remove my review.

This is as bad as fake reviews amazon, people buying off bad reviews. How does that enhance the customer experience ? if 200 people leave negative reviews and they are all bought off that creates a false impression for everyone else and obliterates customer trust.

Good or bad, reviews serve a purpose. We may not always like them, but buying them off is wrong !!!!!!

Thats not even to say the ones still offering money or products for free for leaving reviews, its mad. 60 per cent of all products I buy from Amazon from sellers not based in the UK come with a card, (sent from amazon warehouse no less !!!!!! ) and it will say, please register for your free warranty and received upto £15 back.

This is a funnel, to then offer you a full refund if you leave a five star review, and dont mention you got it for free and the worst part is, you report them and they are allowed to continue. How is that right ?

@Seller_sSkzzHms7Kxs6

@Seller_mIRnuhdx7l5sN

@Seller_hwwu0taY2D6Xs

Hello Amazon Seller Support Team and Community,

I am writing to respectfully request a manual review for my case 12670488262. My previous appeal was rejected, and I believe it may have been handled automatically without full review of the provided evidence.

Product Information:

This is a 200-piece UK Prop Money set (£5, £10, £20, £50) designed strictly as novelty prop notes for film, TV, photography, movie props, magic tricks, and entertainment use only. It is clearly marked as Not Legal Tender.

Key Compliance Details:

Printed on one side only (the reverse side is completely blank white paper).

Physical size is 25% larger than genuine Bank of England notes (ruler measurement photos attached).

Every note is prominently overprinted with "NOT REAL CURRENCY", "COPY", "MOTION PROPS USE ONLY" and other obvious disclaimers.

No security features that could be mistaken for real currency.

Fully compliant with official Bank of England reproduction guidelines.

Supporting documents attached to this case:

High-resolution photos with ruler showing size and single-sided printing

Close-up photos of all disclaimer texts

Similar prop money products are currently selling on Amazon.co.uk. My product follows the same compliant standards and is intended solely for legitimate entertainment and prop use.

I kindly request a human specialist to manually review Case 12670488262. I am fully committed to complying with all policies and am happy to make any additional changes if required.

Thank you for your time and assistance. I look forward to your help in resolving this matter.

Best regards