Dear Amazon Account Health Team and Community Managers,
We urgently need support regarding a prolonged KYC review that is putting our entire business at risk.
We have been selling on Amazon for nearly eight years and have always had a positive relationship with the platform. On request, we submitted all KYC documents over A MONTH ago and have since had little to no feedback. Our last disbursement was in mid October, and although our account continues to sell as normal, we are unable to withdraw any funds.
We are currently owed a significant amount that we cannot access, while Amazon continues to charge advertisement costs directly from our bank account, incurring substantial daily charges. This situation is bleeding the business dry. We are now struggling to pay staff, suppliers, invoices, and other essential monthly expenses required to keep the business running.
Having spent years building this company, creating jobs, paying taxes, and supporting our supply chain. Watching it slowly bleed dry due to an unresolved verification issue, with no clear timeline or explanation is causing us immense problems.
We respectfully request that Amazon urgently review our case, release our funds where appropriate, or at the very least provide a clear update and realistic timeframe so we can plan accordingly.
@Seller_b91S9zQ2eKxLt @Seller_VJ4XoAkjDpjPH @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK