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    Results for "탤그문의 tsbUSIM 9등급연체자작업대출 탬스뷰선불유심내구제 대포선불유심가격 일상회복특별긴급자금 원통군당일급전소액드려요"

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    Results for "탤그문의 tsbUSIM 9등급연체자작업대출 탬스뷰선불유심내구제 대포선불유심가격 일상회복특별긴급자금 원통군당일급전소액드려요"

    (57 results)
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    Seller_v38fdSKijKaIK
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    "Childrens toy" compliance requirement for an item that is not a toy at all?
    by Seller_v38fdSKijKaIK

    Having the same issue! We only list in Pet toys never Childrens amd keep getting documemts required actions.

    Only way i have resolved the active listing ones is to keep submitting no docs needed and reply to the rejection email with the same no docs required as pet toy and eventually after abour 9 times i get an email saying products do not require childrens toys docs.

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    Seller_KG8S8lQ9TKVk9
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    361 units missing - No defects to resolve ??
    by Seller_KG8S8lQ9TKVk9
    Amazon replied

    1st shipment: 462 units shipped. 126 checked in.

    2nd shipment: 150 units shipped. 125 units checked in.

    This is the second time this year that Amazon looses DHL boxes although they have all been signed for and received at the same time, in the same shipment and van. I am unable to provide evidence because the option "Please select an option for each product under the "Status / Action Required" column in order to submit this request" has dissapeared.

    I've been selling on Amazon since 2016 and have ALWAYS had all of my units checked in without an issue until now.

    The support is just sending the same template over and over again without opening an investigation or telling me WHICH box is missing. WHICH tracking number. Why? Because they were ALL delivered and signed for.

    For the first shipment: I have been reimbursed for 1 unit.

    When I first contacted Amazon they had found only 35 units (1 larger box). After a few weeks they claimed they had roughly 3-4 boxes out of 9: 125 units. DHL are adamament that they received all 427 units

    How can I be reimbursed like in the good old days when they took accountability?

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    Seller_KG8S8lQ9TKVk9
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    361 units missing - No defects to resolve ??
    by Seller_KG8S8lQ9TKVk9

    So I ask again: which box did you receive? Which boxes did you not receive? They all show as 'delivered' on your website and on DHL. If you received let's say 3 out of 9 boxes you should be able to tell me which one's are missing. This is very basic and the bare minimum you can do.

    Upon opening a case with DHL they said that they would check CCTV and asked which tracking number(s) were not delivered/should they investigate. But ofc the seller support aren't answering this simple question.

    I have opened several cases and an agency I used to work with but it's not possible to get anywhere when the support doesn't want to read and answer. They just send templates and close each case

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    Seller_eX5PU1b0GGPXn
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    Large disbursement withheld after deactivation- £37,916.82 – need release timeline (UK seller) – Case routinng help
    by Seller_eX5PU1b0GGPXn

    Do you or could you sell on other sites?

    It may help while you wait

    That is a large amount of money and 9 + months is a long time to wait

    Good luck

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    Seller_Z4L92Jj1OjAF0
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    Large disbursement withheld after deactivation- £37,916.82 – need release timeline (UK seller) – Case routinng help
    by Seller_Z4L92Jj1OjAF0

    Hello Seller Forums / Amazon moderators,

    I need help routing a Payments/Disbursements issue for our UK seller account (Britta Ltd, Planet_Fancy_Dress). A significant balance remains withheld in our Selling on Amazon payments account - £37,916.82.

    Key points:

    • The rights-owner matter has been settled and closed with the brand owner (they have confirmed settlement and taken steps to retract/notify Amazon).

    • We have submitted a full remediation Plan of Action and evidence in Account Health.

    • We need a clear statement of account showing: total withheld, any reserves/deductions/chargebacks/refunds, the contractual basis for each, and a release timetable.

    • We keep receiving generic/automated responses via Seller Central and cannot reach a Payments decision-maker.

    Can an Amazon moderator please escalate/route this to the correct Amazon Payments team for a proper written breakdown and disbursement plan?

    Marketplace: Amazon.co.uk

    Seller ID / Merchant Token: A28825DV9841TZ

    Payments/Disbursements Case ID(s): 12038672192

    Withheld balance shown in Payments dashboard: ££37,916.82.

    Period withheld since: 14th March 2025 almost 9 months

    We are a small family-run business with young children, and Amazon has been our sole source of income. Since the suspension of our seller account, our business operations have completely ceased.

    We acknowledge our responsibility and have fully cooperated with Amazon by providing all requested information and documentation. We have submitted multiple appeals over the past few months and have also made significant changes to our business structure to ensure full compliance. Unfortunately, despite these efforts, we have not received a positive or conclusive response.

    We have been selling on the Amazon platform for over 10 years as a trusted and genuine seller. The suspension arose due to unforeseen circumstances, and we have taken every possible step to rectify the situation. At this stage, we are unable to provide any additional information beyond what has already been submitted.

    All of our funds remain withheld, which has placed us under severe financial strain. We are unable to pay suppliers and vendors, and some have initiated legal action against us. This prolonged situation has resulted in significant personal and financial hardship.

    We respectfully request that this matter be escalated to the relevant team for urgent review. We are seeking a prompt resolution, including reinstatement of our seller account and the release of our funds, so that we may meet our financial obligations and stabilize our business.

    We kindly ask that our long-standing selling history, full cooperation, and the extended duration for which this issue has remained unresolved be taken into consideration. We remain fully willing to cooperate further if required.

    This ongoing situation has also had a serious impact on my mental wellbeing, resulting in persistent stress, anxiety, and depression, particularly due to concerns about fulfilling supplier payment obligations. The prolonged stress has affected my ability to function effectively both professionally and personally, including my capacity to parent and manage daily responsibilities.

    We sincerely appreciate your time and support and would be grateful for your assistance in helping bring this matter to a fair and timely resolution.

    Thank you.

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    Seller_6HXPDZ2n6YG3n
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    Amazon A to Z service is a nightmare
    by Seller_6HXPDZ2n6YG3n

    I have the same email, it say doesn’t count ODR but gave me ODR. I appealed 9 times and all the times received the same email: “Although we understand your position, we stand by our decision.”

    ORIGINAL DECISION IS NOT COUNT ODR BUT THIS KIDS DOESN’T KNOW BECAUSE DOESN’T CHECK EVIDENCE.

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    Seller_fk3zXT9TpVWmD
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    Error Reversed Reimbursement, including compensation for Lost Warehouse and return orders from buyers over a year ago!
    by Seller_fk3zXT9TpVWmD
    Amazon replied

    On January 9th, we placed Removal order for certain brand-new and undamaged products. One shipment showed on January 14th as “Package is undeliverable and returning to sender because it is damaged.” This shipment contained 9 units of Product A and 7 units of Product B. We submitted an investigation request to Amazon Support regarding this shipment and applied for compensation.

    From January 28th to present, we have charged over £1,000 in Reversed Reimbursement, directly reducing our store's profit by more than £1,000. Upon our verification, we discovered that 9 units of Product A were received into inventory but were flagged in Amazon's system as “Fulfilment Issue: Returns” and “Lost: Warehouse.” During verification, we also found that some “Fulfilment Issue: Returns” orders dated back over a year! This is utterly outrageous!

    Originally, removing orders for returns should only require restocking the returned items without any charges. Even if products from removed orders were lost, we should have been compensated according to regulations. But Amazon performed an unbelievable maneuver! They converted our restocked items into “Reversed Reimbursements,” effectively charging us additional fees. Over £1,000 has already been deducted (from reversed reimbursements, which customer return orders are charged based on sales value). Even if the removed shipment is later deemed lost, compensation will only be based on their assessed product value—not the actual sales price!

    We have yet to receive any response from the Amazon team.

    Attached is the case ID: 12052241592. I request support from forum members to investigate this matter and provide me with a reasonable solution!

    @Seller_Udi0JNbTrsmUV@Seller_06JS7friV1yzw@Seller_khUF6HPR2AHxu@Seller_WD80mtpYHjvBN

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    Moderator Escalation – A-to-Z Claim Granted Despite On-Time Delivery and Valid Proof (System Error / ODR Misapplied)
    by Seller_6HXPDZ2n6YG3n
    Amazon replied

    @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC@Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr

    I am requesting a moderator review and correction of an A-to-Z Guarantee claim that was granted incorrectly, resulting in financial loss and an unjust Order Defect Rate (ODR) impact, despite confirmed on-time delivery with valid proof.

    Case id : 11923564632

    Order ID: 026-3593311-4376301

    Claim date: 18 December 2025

    Refund amount: GBP 44.10 (seller-funded)

    ODR impacted: Yes (multiple impacts)

    1. Order Was Delivered On Time Within the Estimated Window

    Delivery estimate: 6–9 December 2025

    Delivered: Monday, 8 December 2025 at 15:15 GMT

    Delivery occurred within the estimated delivery window. There was no delay.

    2. Valid Proof of Delivery Exists

    Independent courier confirmation from Evri confirms:

    Delivery to the correct address

    Timestamped delivery record

    Delivery photograph showing the parcel placed at the recipient’s porch

    Tracking ID: H0377A0013543355

    This meets Amazon’s criteria for confirmed delivery.

    3. Buyer’s Claim Statement Is Factually Incorrect

    The buyer claimed:

    “This parcel never arrived and has no available delivery date.”

    This statement is demonstrably false, as delivery occurred on 8 December 2025, supported by carrier records and photographic evidence.

    4. Refund Request Was Triggered by Amazon’s Customer-Side System Display

    On 15 December 2025, the buyer wrote:

    “Can I get a refund for this item as it never arrived and now says I’m eligible for a refund.”

    This wording shows the refund request was triggered by Amazon’s customer-facing interface, which did not display full third-party courier details, not by an actual delivery failure.

    Amazon’s UI limitation cannot override confirmed delivery or transfer liability to the seller.

    5. Seller Responded and Supplied Evidence Promptly

    Seller responded to the buyer on the same day

    Delivery was verified directly with the courier

    Buyer was informed that delivery was confirmed with photographic proof

    All evidence was supplied in the A-to-Z appeal

    Despite this, the evidence was ignored, and the claim was granted.

    6. Resulting Outcome Is Incorrect and Unacceptable

    The current outcome is that:

    The buyer has the item

    The buyer has the refunded funds

    The seller has financial loss

    The seller has ODR impact, despite no defect

    This does not represent a seller failure under Amazon policy.

    Request to Moderators

    I respectfully request that moderators:

    Review the carrier delivery confirmation and photo evidence

    Confirm that delivery occurred on time within the estimated window

    Recognise that the claim was triggered by Amazon’s tracking display limitation, not a delivery failure

    Reverse the A-to-Z decision

    Reimburse the seller-funded refund (£44.10)

    Remove all ODR impacts associated with this order

    This case represents a system-driven error, not a seller defect.

    Thank you for your time and objective review.

    Kind regards,

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    Seller_8juBc2rMZBARd
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    Buy Box Lost for ~50 Days Despite Good Account Health – We're Seeking Clarification
    by Seller_8juBc2rMZBARd

    Worth noting that OTDR is based on number of units sent NOT number of orders.

    For example, if you receive one order for 9 items and then 9 orders for one item each, the order for 10 items goes late but all 9 of your other orders get there on time, your OTDR will be 50% (9/18) not 90% (9/10).

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    Seller_MjP2XhEPPzQTG
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    Account deactivated
    by Seller_MjP2XhEPPzQTG

    Hello,

    This is Zyan from Amazon, and I am here to assist you.

    I understand you successfully won your counterfeit appeal on October 9, 2025 by providing valid invoices proving your products are legitimate, and you explained the listing edit mistake with a genuine action plan. You are now receiving communication from Amazon requesting "evidence that the violation did not occur," and you are frustrated because you cannot provide evidence that the unauthorized listing edit violation did not occur when in fact it did occur.

    I want to acknowledge your frustration. I completely understand your confusion about this request - it does seem like an impossible task to prove something didn't happen when it actually did happen.

    I want to educate you on an important point. Amazon is not asking you to prove that the unauthorized listing edits never happened. What Amazon is actually asking for is evidence that the edits you made did not violate any policies, or that you had authorization to make those specific edits.

    For the unauthorized listing edits violation, you need to provide evidence showing:

    • You had authorization from the brand owner to make those specific edits to the listings
    • The edits did not violate the brand owner's intellectual property rights
    • You have corrected or reverted the unauthorized edits

    If you did not have authorization to make the edits, then you need to submit an appeal explaining what corrective actions you have taken to fix the edits and how you will prevent future violations.

    Please check your Performance Notification on the Account Health page to see exactly what documentation is being requested for the unauthorized listing edits violation. Then submit an appeal with either authorization documents from the brand owner proving you had permission to make those edits, or an explanation of how you have corrected the edits and what measures you have put in place to prevent future unauthorized edits.

    Regards,

    Zyan

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