Dear @Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_gAhPNiLrkfTcr

Hope you all are doing well. We needed your help regarding some negative feedback the automated system denied, tried open a case but also no luck they got denied. Would really appreciate your help and support with these as they were not our fault.

Order number: 204-1879213-9048343

Customer said its the wrong colour, this is not true the barcode on the product is 816657026641 if you search this it matches the same as the ASIN B07J2NPH7K. We use a barcode pick system so its impossible for a customer label to print if we send the wrong product.

Order number: 205-1178281-5157110

Customer said we sent the wrong product. We sold 13 of these with no other complaints. Again like the order above, we use a barcode system so not possible to send the incorrect product.

Order number: 203-9061285-0621124

Customer said they never got this, the tracking is showing delivered before the estimated date and also they were refunded.

Order number: 202-2392050-6015551

Customer said not what they ordered, the EAN for this product is 5045252667361 if you search online you will see matches the ASIN B07CSDS9WR. We refunded them £18 and still let them keep the item as good will, big loss for us but resolved this in customer favour.

Order number: 202-0642959-0285903

Deliver by: Sat, 21 Dec 2024 GMT to Mon, 23 Dec 2024 GMT Royal Mail tried to deliver on Friday 20 December 2024 11:51 Delivery Attempted - No Answer Wolverhampton DO. A day before estimated delivery. Not our fault they are not available to take delivery, they are carded by Royal Mail post man, they could ask for re-delivery or collect the following day.

Order number: 026-7120814-3893905

Deliver by: Fri, 6 Dec 2024 GMT the Royal Mail tracking (OE860221916GB) shows this delivered. 02-12-2024 = 4 days before due date.

Order number: 202-2773830-6305962

Review says "Hi unfortunately I ddnt receive item but says delivered so had to place same order again? Would like refund on this one" you can check your system this is the only order they placed with us. The other must be another seller at the time with the buy box. For this order Deliver by: Wed, 16 Oct 2024 BST to Thu, 17 Oct 2024 BST - Royal Mail delivered 17-10-2024.

Order number: 026-3372023-5737105

No where in the listing does it say qty of 2. Title or image do not mention 2, images show just 1 lipstick and also the title.

Order number: 206-8862449-1436339

Customer says ordered 250ml. Listing and image both clearly say 100ml

Thank you kindly with your help and support with this.

Warm regards

Direct Beautique

hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

Hi everyone,

I'm reaching out to the seller community today with a critical and escalating issue that is severely impacting my business. I previously posted about this, but the thread was locked without resolution from Amazon, so I'm trying again, desperately seeking advice or a way to get Amazon's attention on this.

For the past seven months, my accountant has identified a staggering £50,000 discrepancy between the total expenses listed on my Amazon invoices and the actual amounts Amazon has deducted from my payouts. This is a massive sum for any business and represents a significant financial drain that we simply cannot afford.

We have diligently tried to resolve this through every available channel:

Over 20 attempts to contact Seller Support through various routes, consistently receiving only generic, automated, or unhelpful responses.

My account manager has also been unable to provide any meaningful assistance or escalation path for this specific financial issue.

This ongoing discrepancy is not just a bookkeeping headache; it's a direct contributing factor to the significant challenges and declining health of our business. We are essentially operating with a substantial and unexplained hole in our finances.

Has anyone else encountered a similar problem with large, unresolvable discrepancies between Amazon invoices and actual payout deductions?

I'm at a complete loss as to what steps to take next. The lack of clear communication and resolution from Amazon on such a critical financial matter is incredibly frustrating and concerning.

Specifically, I'm hoping for guidance on:

Is there a specific Amazon department, team, or escalation path that genuinely handles these types of complex financial discrepancies (beyond standard Seller Support)?

What concrete evidence or steps can I take to finally get this issue acknowledged and investigated by Amazon?

Has anyone found success in resolving large financial discrepancies like this, and if so, how did you do it?

I'm desperate to resolve this matter and recover the missing funds. This ongoing issue is having a severe impact on our cash flow and overall business stability.

Any advice, insights, or even shared experiences would be immensely appreciated.

Thank you in advance for your help.

I am getting this issue more and more, having been selling used books and DVDs for over 15 years on here, but now seemingly needing 'approval' and having to provide invoices for books purchased in charity shops or from my personal collection. Why can't I sell used books anymore? What changed? Examples include ISBN 9781783255085 - lots of other sellers selling theirs and no way do they all have invoices for 50+ purchases from suppliers - its a second hand cookbook. Same also we DVDs from my personal collection - asin 5030697038401 or 5014503187026. Please don't make me sell on ebay etc Why is this happening now? I appreciate any help Julia. Phil RandomBooks