hi all, what do we do about customers that take the Mickey?
Customer stated parcel was not delivered. About £50 worth
Customer opened an a-z and was refunded.
Upon checking the tracking the parcel has been delivered.
I appeal the a-z and send proof of tracking and amazon denied the case.
What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.
Any help appreciated
I just did a quick bit of maths based on my own experience.
On the well-known auction site, around 1 in 2000 claims of items not arriving. Amazon? Around 1 in 50!
If I'm right, that's 3900% more claims. You cannot tell me that's merely coincidental. Amazon has created a toxic customer base.
I am getting this issue more and more, having been selling used books and DVDs for over 15 years on here, but now seemingly needing 'approval' and having to provide invoices for books purchased in charity shops or from my personal collection. Why can't I sell used books anymore? What changed? Examples include ISBN 9781783255085 - lots of other sellers selling theirs and no way do they all have invoices for 50+ purchases from suppliers - its a second hand cookbook. Same also we DVDs from my personal collection - asin 5030697038401 or 5014503187026. Please don't make me sell on ebay etc Why is this happening now? I appreciate any help Julia. Phil RandomBooks
@Spencer_Amazon
We have recently lost the buy box for all our products and it has massively affected our buisness to the point we are going to have to close if this is not sorted in he next few weeks. We have currenly had to put 2 staff members on (voluntary) leave without pay and another 2 on part time
Our ordered have gone from 250+ a day to less than 50.
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Has anyone experienced some of their PPC Campaigns disappearing?
I'm still seeing my sponsored ads in the Amazon search, but around 50% of my campaigns has disappeared from the dashboard.
I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.
I am sharing regarding my suspended Amazon UK seller account and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.
Removal Order Details:
Removal Order ID: 2504231D0P
Total Units: 215
Undelivered Shipments:
Shipment ID: 26493899255552
Shipment Date: 30 April 2025 at 19:44:45 GMT+8
Total SKUs: 50 | Total Units: 79
Tracking Number: 1Z216F476800599433 (UPS)
Shipment ID: 26473323167552
Shipment Date: 1 May 2025 at 07:16:37 GMT+8
Total SKUs: 34 | Total Units: 49
Tracking Number: 1ZAB07276800055247 (UPS)
Issue:
The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.
Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.
Questions:
1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?
2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.
3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?
Request:
Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.
Please refer to CASE ID 11198971232. Seller Support is not providing assistance. Right now, I need to locate my shipment, not recover my account.
@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4
@Seller_XUNeUuvrQDpgP i have re uploaded the documents with this message.
We would like to clarify that our product is a children’s swim vest designed and certified for use as a buoyant aid for swimming instruction, not as a Level 50 buoyancy aid or life jacket.
Accordingly, our product has been tested and certified under the appropriate standard:
BS EN 13138-1:2021 – Buoyant aids for swimming instruction – Part 1: Safety requirements and test methods for buoyant aids to be worn
The test report from Intertek and our Declaration of Conformity clearly reference this standard. BS EN 12402-5, which applies to Level 50N buoyancy aids (used in boating and water sports by competent swimmers), is not applicable to our product type.
We kindly ask for a manual review of our case and confirmation that the correct product classification has been applied.
Not sure why - grateful for advice. Inventory ( lets say 50 units ) reverts to ZERO stock by itself. I need to check on it a few times a day and keep resettinhg it.
This is only happening with about 5 SKU's
any ideas.
Amazon have kindly send a screen scot to tell me where the inventory quantity is displayed - not particularly helpful.
I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.
I am sharing regarding my suspended Amazon UK seller account (Seller ID: A38GW9YSAWP9FL) and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.
Removal Order Details:
Removal Order ID: 2504231D0P
Total Units: 215
Undelivered Shipments:
Shipment ID: 26493899255552
Shipment Date: 30 April 2025 at 19:44:45 GMT+8
Total SKUs: 50 | Total Units: 79
Tracking Number: 1Z216F476800599433 (UPS)
Shipment ID: 26473323167552
Shipment Date: 1 May 2025 at 07:16:37 GMT+8
Total SKUs: 34 | Total Units: 49
Tracking Number: 1ZAB07276800055247 (UPS)
Issue:
The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.
Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.
Questions:
1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?
2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.
3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?
Request:
Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.
I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Seller_ZyGdB49sb7An4
Hi.
Hope you're well,
Attempting to use the BIL tool - we have about 1600 listings in the UK market place
556 Across europe (made by the Bil tool)
Canada and Mexico are also 556
But america is only 50?
Not sure why they aren't all 1600 but im trying to set up America - Any help would be much appreciated!