Has anyone had experience getting feedback removed for an item that was delivered exactly as described?

Our listing is for a “10 pack”, meaning the pack contains 10 units. A customer apparently expected to receive 10 × 10 packs (100 units total) and left negative feedback as a result.

The item is a clearance product and already at a very good price, so the customer’s expectation seems unrealistic.

Does anyone have tips for getting feedback like this removed, or would it be better to just respond publicly to clarify?

So I wanted to ask has anyone else had one of these notifications recently from Amazon demanding an Italian VAT number.

We sold into Italy prior to Brexit and had VAT numbers in six countries. But following Brexit the cost of doing business into the EU was crazy, parcel prices went through the roof and Amazons policies on returns expecting us to pay 10 euros for a customer choosing to return an 8 euro item ? was absurd.

So we shuttered it. Didnt send any stock and put the account on Holiday for 2 years.

We were told, you cant close the EU marketplaces without closing the UK, so they had to stay on Holiday forever.

We held a VAT number until October 2025 and once we were sure there was absolutely no way at all we could have any VAT activities in Italy, no returns, anything we had it ended.

Roll on last week, Amazon have demanded a VAT number for Italy.

I have sent them the stock reports proving no stock in italy.

I have sent them the orders for the past year proving not one sale.

They dont care, they just demand a VAT number, it feels like a huge over reach, they wont tell us what has triggered this, what the reason is its needed for or anything.

All you get is ! you need a VAT number.

So there you are, pay up and get a VAT number for a country you have not sold too for two years or else ......, has anyone else experienced this ?

I would not mind if they said oh yes X caused it. But once again it feels like a machine has decided its needed and thats it

Frustrating isnt the half of it. I have tried asking seller support but as usual they are No Support at all

I was following this topic: UK Arbitrage Success: Your Guide to Profitable Retail Sourcing. Meanwhile I was reading the tread I just make a simple question: "Are you an AI moderator?". In the next 10 minutes my funds get blocked (amount held in reserve to ensure that you have enough founds to fulfil any claims or chargebacks). Amazon is charging my bank account in the way they want...why they need to held any amount? I really hope that is just a coincidence

@Seller_NsKjQqJ8b47IS

Thank you for your response.

I am still waiting for an update on my Seller Central case. The last communication mentioned that the internal team is looking into the issue, but we have not received any further response.

It has now been 10 days since the case was opened, and we have not received a resolution or update. It appears the issue is still unresolved.

Case ID: 12312015862

Kindly provide an update on the current status or escalate this issue if necessary, as we are unable to proceed without further guidance.

progress .mine has shifted from 10% to 82% overnight