posting here as not sure where else to pass on my experience.
Recently had a chargeback dispute with Onbuy as a seller, 8 weeks later was told that the bank did not accept the evidence and I would therefore be charged the full amount and pay a £14 admin charge to Onbuy, and of course the customer has kept the delivery This was despite not only a fully tracked service showing delivery with a photo of the parcel in the doorway next to the customer, but also a message from the customer confirming receipt of the parcel. It could not be more clearcut, but onbuy would not accept it, just keep blaiming the bank. When I asked for an escalation route to complain they say there is not one, it is in effect a final decision, just keep blaiming the bank.
Sorry to rant, but it is sooo hard being a seller on these resale channels, and examples like this just destroy me. Not even about the £50 lost, its the fact that a customer is scamming everyone, banks and onbuy just accept it and pass the cost onto the seller. and we as sellers should not let the channels get away with a policy if we feel it is unfair.
I guess it also shows the grass is not always greener outside of Amazon. Even Amazon would not do this to me. At least Amazon drives good traffic, onbuy does not even do that,
apologies, going for a glass of wine now,