Our account has undergone Amazon KYC review and is currently in a suspended state

The Amazon seller's system seems to have a serious bug

Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed

At present, we are unable to obtain any information regarding the account closure, and we do not even know the reason for the closure

We have been operating legally and paying taxes, and Amazon has withheld and paid 20% of our sales tax on our behalf

At present, this is the busiest period of our business, and the inability to sell has brought us tremendous survival pressure. Our employees and I are currently facing risks to our livelihoods

Unfortunately, we have submitted multiple cases, sent emails, and called customer service, but have yet to receive any solvable solutions or actionable guidance

We can't even know what we did wrong? What are the reasons for our account being suspended?

Therefore, I earnestly request the following:

My issue was intervened by an Amazon verification specialist, rather than automated decision-making.

Any suggestions or experience sharing from other sellers facing this issue

We have invested a lot of time, energy, and resources in selling our products on the Amazon platform. I sincerely hope that Amazon can fairly and quickly resolve this issue, which concerns the livelihoods of dozens of employees in our team

Thanks to everyone

I am experiencing the exact same issue :-( Seller support say there is no issue their end. Something must have changed that day as my ad spend went down from around £50 per day to £4.01 on the 4th December and £0.03 yesterday with no changes made my end.

My supplier which I have used for a long time now and did many shipments with for the same product has made a bit of a mistake. I always ask them to prepare an order and then I send them the label. This time however they were a bit too enthusiastic and shipped it before I sent the box label to them, just using the box labels I sent them the previous time I did an order. Not ideal but hoping I can get it sorted with Amazon or DPD (the courier) it is being shipped via sea so will arrive in about another 50-60 days now. Would DPD even be able to help? And how would I go about contacting Amazon? They have so many different ways to contact them for different things om not sure which to use.

Any suggestions or help would be appreciated, thanks.

Dear ops, can someone here help with ticket 11687770352 ?

Our seasonal bestseller is down, or more precisely - the inventory is "reserved" due to some system error, and we have lost 100,000 EUR so far during peak season.

We have a multivariation listing with 3 different weights of the product - 1kg, 2kg and 3kg. 2kg and 3kg is fine, but 1kg was put into "reserved" and it seems it's too complicated for someone to come to the conclusion that is should not be blocked.

Please can someone escalate this, support on Amazon kills every business and you can no longer speak to a human that can help. What a disaster.

Hi all,

I need help with ASIN B0DD38KXJ2, which has been effectively suppressed and uneditable for months due to an internal Amazon contribution overriding my own.

I am the sole brand owner and sole seller of this product. There are no other offers and this is a private-label item with a unique barcode. I have provided proof of brand ownership, GTIN licence, invoice, and packaging photos multiple times.

The problems:

The listing is suppressed in search (almost no impressions, only ~1–2 views/day even at extremely low pricing).

I cannot update any critical fields (title, images, bullet points, keywords).

Feed files update the backend but do not reflect on the live detail page.

Amazon keeps saying the ASIN is “not eligible for updates” because of a winning internal contribution, but they refuse to purge it.

Support keeps giving copy-and-paste responses, even after 20+ cases.

Every attempt to escalate has been blocked; agents either ignore the request or say that the “system decides,” which is not accurate.

Required action:

I need this case properly escalated to the Amazon Catalog/Contributions team (the team that handles contribution overrides) so they can:

Purge the internal Amazon contribution that is locking the listing.

Restore my seller contribution as the primary contribution.

Reindex the ASIN so it becomes searchable again.

Ensure the detail page becomes editable.

This ASIN has FBA inventory stuck in the warehouse with almost zero visibility, and normal support channels have completely failed to resolve this. I am essentially paying for Amazon to hold stock that cannot be sold.

Any help from a forum moderator or catalog specialist would be greatly appreciated as I ahve completely hit a wall and am at a loss what to do.

Thank you.