Hi I have been ignoring the alert to update my selling information and today saw my account put on hold until i uploaded the info required. I did this earlier today and submitted but nothing has changed. Tried submitting multiple times but still nothing. Spoke with seller help and they said i haven't yet pressed submit. Tried using different docs and still no change.

Does this normally take a while to be looked at or should it be pretty instant? After i click submit the next page says the information is being reviewed and the page will refresh in 30 seconds. After a minute or so it refreshes and prompts me to "review and update my selling on amazon account information". Back on the dashboard there is nothing to say my uploaded information is under review and there is no sign of any change after pressing submit except I get a performance notification which states "We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification. In accordance with regulations, you must complete an account verification process. Please go to the Identity Information page to provide the required information or documents:"

Am i doing something wrong? My account has been on hold all day and I can't see how to get it back active again. I have checked each document fits the criterea they have asked for and that all information provided matches.

Many thanks for any help that can be offered!

I regularly send small items (usually €15 - €30 in value) from the UK to EU countries using Royal Mail International Standard large letter service, which costs me around £3.40.

However, with Amazon's new Valid Tracking Rate (VTR) requirements, it seems I'm now being forced to use Royal Mail International Tracked & Signed, which jumps the cost to £9.95, which is often more than the item itself. This feels completely disproportionate and unsustainable for low cost items.

Has anyone found any reliable and more affordable alternatives that comply with Amazon’s VTR policy? I’d really appreciate hearing what other sellers are doing to manage this.

agree, i bought a xerox phaser 6510 laser printer with toner instead of ink, think ive replaced the toner once in 4 years, prints about 10,000 pages for £30, set of toners non-branded is about that price, its cold war manufacturing HEAVY by the way but i use it every day for manifests and labels, cost about £200-250 and use vs cost its the best thing in the office

Dear @Seller_XUNeUuvrQDpgP

I sincerely appreciate the detailed and enthusiastic outline of Amazon’s FBA Inventory Protection policies. However, your optimistic portrayal of these policies starkly contrasts with the frustrating and often absurd reality that many experienced sellers, myself included, continually face.

Firstly, regarding your point on eligibility and documentation, my business has consistently and meticulously provided accurate, thorough, and timely documentation, perfectly aligning with our sourcing costs. Ironically, despite your confident claims about the ease of updating these costs via the "Manage Your Sourcing Cost" page, your system has repeatedly and inexplicably rejected these invoices, even when they exactly match the information requested. This is hardly the seamless process your post cheerfully promises.

Secondly, your guide confidently states reimbursements reflect accurate sourcing costs. Yet, my extensive records, diligently maintained across numerous case IDs clearly document scenarios where Amazon significantly undervalued reimbursements or arbitrarily rejected legitimate claims only to later accept the identical documentation previously dismissed multiple times. It's as though your reimbursement system thrives on creating unnecessary obstacles for dedicated sellers.

Furthermore, your reassuring message emphasizes Amazon’s commitment to rectifying lost inventory by offering replacements or monetary reimbursement. In stark contrast, my experience includes baffling instances where Amazon attempted to substitute missing inventory with completely unrelated ASINs from other sellers and brands, essentially instructing me to fraudulently list items I neither own nor could ethically sell. Such tactics not only border on fraud but directly undermine the trust between sellers and your platform, completely contradicting your purported protections.

Addding insult to injury, your outlined "red flags" amusingly include "questionable documentation" and "recent similar disputes." Ironically, my consistently transparent and accurate documentation has been unfairly labelled questionable without valid reason. Any repetitive disputes we encounter directly result from Amazon's astonishingly inconsistent and contradictory approach to legitimate claims, not any imagined wrongdoing on our part.

Let's consider pack-size discrepancies a favourite excuse of Amazon’s support team. Claims stating single units were received instead of clearly labelled multi-packs defy logic and reality, given we exclusively package and ship our products in strictly defined pack quantities. Despite comprehensive explanations, detailed photographic evidence, and emails escalated directly to Amazon’s managing directors, this illogical and inexplicable error persists. At this point, one must wonder if this issue reflects severe internal mismanagement or deliberate obstruction.

Equally bewildering is the frequent citing of weight discrepancies as grounds to reject claims. For instance, if we dispatch a shipment weighing 30kg via your own partnered carrier, UPS, clearly sufficient for 30 units, and only 20kg arrive, it indicates a loss, plain and simple. Your policy explicitly covers such losses, yet claims have been repeatedly rejected citing these exact weight discrepancies. Rejecting reimbursements precisely because the documented losses occurred is, quite literally, an absurdity worthy of satire.

Given the substantial and well-documented cases across multiple shipments, Amazon’s chronic failure in fairly and accurately implementing its stated reimbursement policies is painfully evident. Seller Support’s relentless incompetence marked by repetitive, generic, and often conflicting responses only exacerbates the frustration, driving sellers toward despair rather than resolution.

Can I personally ask for your assistance, @Spencer_Amazon, in finally achieving a meaningful and fair resolution across numerous outstanding issues and shipments?

If Amazon genuinely intends to support its sellers and "make things right," as you enthusiastically suggest, immediate and significant improvements in claim processing consistency, transparency, and fairness must be urgently prioritized. Until then, your optimistic promises remain disappointingly theoretical, rather than a practical reality.

Regards,

Ross Hennessey