Hi everyone,
We are currently receiving a “Complete your priority actions” alert in Account Health requesting packaging compliance information / an ERN for the Irish marketplace.
We have investigated this with our supplier and were advised that an ERN is only mandatory where more than 25 tonnes of packaging are placed on the Irish market annually. We are well below this threshold.
We also contacted the relevant ERN authority directly and were advised that, based on our circumstances, an ERN is not required from our side.
However, after raising this with Amazon Seller Support, the specialist advised that Amazon still requires compliance information to be submitted in order to clear the Account Health alert.
Amazon suggested the following options:
1. Obtain written legal confirmation that we fall below the applicable threshold and are considered a non-producer under Irish legislation.
2. If we are a non-producer, obtain our supplier's ERN and submit this under Account Health > Regulatory Compliance > Submit compliance information, selecting “I am not a producer.”
3. Alternatively, register with Repak and obtain our own ERN.
Our concern is that if we are legally below the registration threshold and have already been advised that we do not require an ERN, it seems unreasonable to register solely to satisfy an Amazon system requirement.
Has anyone else selling on Amazon Ireland encountered this issue while being below the 25-tonne threshold?
If so:
• Were you able to clear the Account Health alert by selecting “I am not a producer” and providing your supplier's ERN?
• Did Amazon accept written confirmation that your business was below the threshold?
• Were you ultimately required to register with Repak despite not being legally required to hold an ERN?
Any experience or guidance from sellers who have successfully resolved this would be greatly appreciated.
Thank you.
Hi
have had 1494 adjustments and a charge of £1916.84 applied to my account for evri adjustments on 25/26 April. I can see the individual adjustmets for each order but dont know how to look at the carrier vs my postage option to see if there is a variance...does anybody know?
the adjustments are clearly wrong and cover pretty much every transaction for weeks on end through March. My weights and sizes are well within limits so I know the issue is not mine
TIA
john
Hi @Aria_Amazon,
Thank you for your reply.
I appreciate that the case remains marked as Work in Progress, however this is precisely why I reached out on the Seller Forums.
I already have another case dating back to 15 June, which has now been open for almost eight weeks. That case simply receives holding replies every 6–7 days after initial policy replies.
The case discussed in this thread was opened on 25 July, and the last substantive Amazon response was on 27 July, now 11 days ago.
My concern is that both cases are simply waiting in a queue while nobody has actually verified the underlying Voice of the Customer data.
Would you be willing to personally review ASIN B0DR65SZC2 in the Voice of the Customer dashboard?
I am not asking you to remove the badge or override policy. I am simply asking whether, in your own view, the published Voice of the Customer return-rate figures appear consistent with the current rolling return history.
If you also believe the published data appears inconsistent, I would be grateful if you could ensure that the investigation specifically addresses the Voice of the Customer calculations rather than generating another generic policy response.
That is the reason I sought the assistance of a forum moderator rather than opening yet another Seller Support case only to find generic first line policy replies.
@Seller_msXOuFgmdtguf
Yes, unfortunately you do. Here's why:
Under EU Extended Producer Responsibility (EPR) regulations, a "producer" is defined as any organisation that manufactures, brands, sells, or imports a product or packaging material covered by EPR regulations. Since you are:
Based in the UK (outside the EU)
Importing goods from outside the EU into EU countries
Selling directly to end-users via distance contracts (Amazon marketplace)
You are classified as a producer for EPR purposes in each EU country where your products are sold — regardless of whether you are the manufacturer. The obligation is triggered by being the party who first places packaged products on the market in that country.
Important: The new EU Packaging and Packaging Waste Regulation (PPWR) takes effect on 12 August 2026 — this makes compliance even more critical right now.
"But my packaging is less than 10kg per year in some countries..."
We understand your volumes are low. However, EPR packaging obligations in most EU countries apply regardless of volume — there is generally no minimum weight threshold that exempts you from registration. Even if you place a very small amount of packaging on the market, you are still legally required to:
Register with the relevant Producer Responsibility Organisation (PRO) in each country
Report your packaging quantities (even if minimal)
Pay eco-contributions (which will be very low given your small volumes)
The registration requirement itself is not volume-dependent — it's the eco-contribution fees that scale with your actual packaging weight, so those will be minimal for low-volume countries.
About the £4,000 quote:
That does seem high, and we'd encourage you to explore alternatives:
Option 1: Amazon EPR Pay on Behalf (Available for select countries)
Amazon offers an EPR Pay on Behalf service for certain countries (currently available for France, Spain, Belgium, and Italy for packaging). With this service:
You can access this through Seller Central > Account Health > Manage Your Compliance.
Option 2: Independent service providers
You can also choose an independent EPR compliance service provider who manages the complete process: registration, Authorized Representative appointment (required since you're non-EU based), sales reporting, and eco-contributions payment. We recommend getting multiple quotes, as prices vary significantly between providers.
Important note about Authorized Representatives:
Since you are a UK-based seller (non-EU established), you will need to appoint an Authorized Representative (AR) in each EU country where you sell. This is a legal requirement for non-EU sellers — the AR fulfils your legal obligations as a producer in that country. This is often included in service provider packages.
Recommended next steps:
Where to submit your ERNs:
Go to Seller Central > Account Health > Manage Your Compliance > Submit Compliance Information for each applicable country.
Learn more:
For full details on EPR requirements, visit the help page in Seller Central: https://sellercentral-europe.amazon.com/help/hub/reference/external/G22AA5MS5P7TLNYM
We hope this helps clarify the situation. The short answer is: yes, you do need the registrations, but you likely don't need to spend £4,000 to get them. Explore Amazon's Pay on Behalf service first — it could save you significant costs! 😊
JiAlex
Hello all
I had the meeting with the £U compliance partner and they were very confident that the pricing they had is correct
which means it is 290 USD + 3rd party fees. They told me that 3rd party fees will be charged by repak but they were completely unaware of the 980 Euros cost
They also mentioned that they do charges packaging on smaller tier for example 500kg which means if the packaging is upto 500kg cardboard / paper then they will only charge 25 euros.
I have attached the screenshot of the email confirmation below too. Please get in touch with him if you have any specifc needs.
I am now waiting for them to confirm if there is any 980 Euros charge from Repak , hopefully they will confirm me in a day or two.

Dear Manny,
Thank you for your reply and for providing the recovery guidance.
I have carefully followed every step you recommended. Unfortunately, I am unable to complete any of the recovery process because each route ends with a different error.
The results are as follows:
First recovery link (Amazon.com)
The page displays:
"The account you have selected does not have Two-Step Verification enabled."
Second recovery link (Amazon.com)
The page displays:
"Sorry, something went wrong on our end."
Two-Step Verification Settings (Amazon.co.uk)
After successfully verifying my identity using the email verification code, I am redirected to:
"Submission Under Review, We are reviewing your request and will email you within 24 hours."
Unfortunately, I never receive any further update, and I remain unable to sign in.
From my understanding, the recovery process cannot continue because Two-Step Verification is no longer enabled on my account. Amazon previously confirmed that Two-Step Verification was disabled on 25 June, so the recovery tools now appear to be unavailable for my account.
I have attached screenshots of each result for reference.
I genuinely want to resolve this issue and have followed every instruction provided by Seller Support and the Account Recovery guidance. At this point I have exhausted every recovery option available to me, but I still cannot access my primary Seller Central account.
Could you please advise what the next step should be when the official recovery process itself cannot be completed? If there is another team or another recovery route available, I would be extremely grateful if you could point me in the right direction.
I extreamly apoligise bothering you again.
Thank you very much for your time and assistance.
Kind regards,
Anastasia Aivalioti.



Kind regards
Absolutely, Hasbro do thee Toy Safety testing ONCE, just once when they put together a file of components, and details. Unless the packaging or product fundamentally changes or the laws change, thats it. One time.
So asking people to do this for multiple items every year Amazon, what do you think is going to Happen ? well here is a hint Amazon. We sell multi packs of items, so we will reduce those down to one SKU. All the multi pack discounts ? gone for Amazon customers. We wont be offering them, a simply put to ask people to pay 500 USD per ASIN when bar the quantities they are the same is absurd.
So then customers can go to eBay, The Range or websites to buy multi packs that are available cheaper. Its that simple and they will.
If we sell an item for £7.99 for a pack of 2 and then a pack of 12 due to postage comes in at £12.99, its obvious people can and do buy more. But to then expect us to pay twice for the same product ? NO
So we will remove the 12 packs, the 25 packs the 50 packs and 100 packs from Amazon, end of discussion. Customers can then still buy them elsewhere, but when they can buy in bulk cheaper, they will not buy from Amazon.
Not having the foresight to sort it out properly before launching it is shocking, but frankly not suprising, another knee jerk decision of throwing the baby out with the bath water.
Amazon should have pre negotiated a fixed price with the labs and also included that multi packs can be covered by the same test report which is basic common sense.
Since they havent, we will reduce our multi packs down to ZERO on amazon and the customers can go to other platforms to buy them.
Your loss Amazon, but this is going to reduce the overall catalogue by millions of products.
Its absurd, that no one saw the risks of not sorting it.
When it comes to international VAT Amazon negaotiate pre arranged fees and structures, so why didnt they do this ?
They are basically telling you that as far as they are concerned your absolutely official documents issued legally and in full compliance with the law are worthless. Which is crazy.
Yeah mine is down to 25% from around 55-60%
incorrect images on book listings with no clear way to fix them is a common frustration.
So why doesn't Amazon do something about it.
The "Report an Issue" tool can be slow to action
It is more than slow - to my knowledge it hasn't done ANYTHING in the last few years. It has been reported many times. Again why doesnt Amazon fix it?
I'd recommend opening a fresh case
Have you any idea the fear and dread caused to sellers who only have the option of contacting Seller Support.? As I have already said I wasted 25 minute on this particular case and got absolutely nowhere. Perhaps you might like to trawl through the many thousands of complaints about Seller Support that appear in this forum.
I cannot see an ASIN for the book - just an ISBN 1872226574
Please note I am not having a go at you personally Yujiro. I am simply venting my anger and frustration at the way Amazon seems to be trying to find as many ways as possible to hinder genuine sellers
I know this is a topic that has come up before but I think it may be useful (or more likely , completely pointless!!) to bring it up again
I listed a book about the North York Moors. The photo on the front page was a French book and clearly had nothing to do with North Yorkshire..
The "Report and Issue with this product" button ,of course, elicited no response from Amazon.
Today I bit the bullet and tried Seller Support. After a lot of messing about I finally got the usual reply (I presume from a robot) to the effect that only the person who put the photo on in the first place can remove it.
I went on to the "need further help?" section and reiterated the problem. The "chat" box then disappeared from my screen and I had no idea how to get it back. 25 minutes completely wasted.
The question I would ask is "does an incorrect photo help the seller, the buyer or Amazon?"
Incidentally I am certain I have seen the rogue photo on other listings which leads me to believe it is yet another Amazon glitch or some malicious person wanting to mess up the catalogue even more.