Hi Spencer,

This is the continuation of this saga. Reply from Amazon on 20/5/25:

I understand your concern about your inventory in Spain not being available to German customers. However, I need to clarify an important point: EFN (European Fulfilment Network) requires exports to be enabled for all EU marketplaces (DE, ES, FR, IT). Without exports enabled, you cannot participate in EFN meaning your inventory in Spain can only be fulfilled to customers in Spain. If you enable exports and enroll in EFN, your customers will return their products to German fulfillment centers and become stranded there.

I understand your hesitation about enabling exports due to concerns about inventory potentially being stranded in other marketplaces. Given this business requirement, your options are:

1. Continue with seller-fulfilled shipping (your current setup)

2. Use a freight forwarder to redistribute your inventory to the specific marketplaces where you want to sell or remove the inventory if necessary.

3. Consider using Pan-European FBA instead, which gives you more control over inventory placement.

For your current inventory in Spain, if you wish to avoid long-term storage fees while maintaining your no-exports policy, we recommend working with a freight forwarder to remove or redistribute the units.

If you do not want to seller-fulfill orders in Germany, you need to remove your FBM offer. For ASIN B01LWZPYED, it currently shows a quantity of "5".

Thank you for selling with Amazon."

We were told to disable international exports for the UK and Spain or the issues in this case would persist indefinitely. I initially believed this referred to exports outside the economic zone—so for Spain, outside the EU. Otherwise, it made no sense, since EFN wouldn’t work without the ability to send from Spain to Germany, for example. But now I’ve been told it means FBA orders can only go within the UK and within Spain—not to any other EU countries. So there is no EFN system.

The proposed solution is to remove items from unauthorized EU warehouses. But Amazon tried to do this for months and failed, eventually purchasing the stock themselves. If Amazon couldn’t remove the items—and we can’t access unauthorized warehouses through Seller Central—it’s obvious we can’t do it either. Amazon knows this.

The truth is the EFN system simply doesn’t work, but they won’t admit it. For 11 months, we’ve wasted time, money, and effort—including setting up VAT in Spain—for nothing. And now we’re told we’re not entitled to any compensation because the loss is merely “perceived.”

Obviously our financial loss is real. Surely Amazon has some ethical considerations and will treat us fairly?!? What do you think, any advice Spencer? (please reply)