Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
    Seller Forums
    ForumsHomeDiscussionsGroups
    ForumsHomeDiscussionsGroups

    Results for "탤레 PECKpark 조립알바 30대여자알바 페크박컨설팅 특이한알바 웹개발프리랜서 상주시고페이구인구직"

    (195 results)
    user profile
    Seller_C6Bj6Jt3GcMJZ
    ∙
    user profile
    Seller_QTT5oP45IFvQZ
    ∙replied
    user profile
    Seller_nMvvMNiZTUmR1
    ∙
    user profile
    Seller_exWMdCdbEu167
    ∙
    user profile
    Seller_QnIeWkQ7M255q
    ∙replied
    user profile
    Seller_UdCB3aWxjRwo9
    ∙replied
    user profile
    Seller_fjjQ0NIuUcucf
    ∙
    user profile
    Seller_cqm1NpCzzXarj
    ∙replied
    user profile
    Seller_hr8R6JmVgagtv
    ∙
    user profile
    Seller_FaS0VyhdmPttB
    ∙replied
    Sort by
    RecommendedLatest activityRecently createdMost viewedMost voted
    Filters
    Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate range
    Quick filters
    Discussions
    Categories
    Tags
    Tags will populate based on category selection

    Results for "탤레 PECKpark 조립알바 30대여자알바 페크박컨설팅 특이한알바 웹개발프리랜서 상주시고페이구인구직"

    (195 results)
    user profile
    Seller_C6Bj6Jt3GcMJZ
    ∙
    user profile
    Return window
    by Seller_C6Bj6Jt3GcMJZ
    Amazon replied

    Currently Amazon has 30 days return window and customers are using the product for 28 days and then raising the return saying no longer needed !

    A customer bought a product from us and after using it for 28 days, she send a message that the colour in the listing looks pure white but the actual product is off white so i want to return it.

    This is leading sellers to a stage where the business becomes non sustainable.

    0 votes
    0 votes
    40 views
    4 replies
    Latest activity
    user profile
    Seller_QTT5oP45IFvQZ
    ∙replied
    user profile
    Return window
    by Seller_QTT5oP45IFvQZ

    Hello @Seller_C6Bj6Jt3GcMJZ,

    My name is Ana, from the community manager team. Welcome to the seller forums.

    In the UK, customers have the right to return most items within 30 days of receipt under distance selling regulations; this applies regardless of the reason given, and Amazon's return policy aligns with these consumer rights. While we cannot change this window, there are steps you can take to protect your business.

    If the item is returned in a used or damaged condition that reduces its value, you may be eligible to file a SAFE-T claim (Seller Assurance for E-Commerce Transactions) to seek reimbursement. SAFE-T claims must be filed within 7 calendar days from the "returned/delivered to seller" status, and your account must have already been debited for the refund. You can access this through Seller Central under Orders > Manage SAFE-T Claims.

    To reduce colour-related returns going forward, I'd recommend reviewing your listing to ensure product images accurately represent the true colour under neutral lighting; and adding a note in the bullet points or description clarifying the exact shade (e.g., "off-white/cream" rather than "white").

    If you believe a customer is abusing the return process, you can report this through Seller Central by navigating to Account Health > Report Abuse.

    I hope this helps. If you have a specific order or case ID you'd like us to look into further, please share it and I'll be happy to review.

    Kind regards,

    Ana

    0 votes
    0 votes
    0 views
    4 replies
    Latest activity
    user profile
    Seller_nMvvMNiZTUmR1
    ∙
    user profile
    35 day hold on funds for policy Violation --no help from health team
    by Seller_nMvvMNiZTUmR1

    Been stuck with a Violation of the Selling policies and seller code of conduct

    Account active but funds on hold

    I have supplied information needed vat documents proof of delivery etc.... submitted a plan off action holding up my hands for the problem but nothing seams to work

    root cause was i sold items i didn't have in stock hoping i could source them after which i do not normal do but tried a different business model

    This is 30 orders of 6k+ items sold per month on FBA and FBM

    Health support are useless just saying add what there asking for but with no detail

    help needed

    Subject Line: Additional information needed to reactivate your disbursements

    Thank you for your submission. Your disbursements cannot be reactivated at this time because the provided business information is incomplete or doesn't match your account records. Submit order fulfillment documentation and business information including proof of delivery, business website or email, bank information, or registration documents.

    How do I reactivate my disbursements?

    To reactivate your disbursements, go to your "Account Health" page and click "Submit new information" on the banner at the top and follow the instructions provided:

    https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

    Why did this happen?

    We have taken this action because we observed a significant increase in your sales or an unusual change in your selling patterns that requires account verification. To protect customers and maintain marketplace integrity, we review accounts when sales activity is not supported by established account history or verified business information.

    We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

    To learn more, review our Selling policies and seller code of conduct:

    https://sellercentral-europe.amazon.com/help/hub/reference/external/G1801

    What happens next?

    Your disbursements will remain on hold for up to 30 days. Once the review is complete, you will receive a separate communication regarding the outcome.

    We're here to help.

    If you have questions about this policy, contact us:

    https://sellercentral-europe.amazon.com/help/center

    1 vote
    0 votes
    2 views
    0 replies
    Latest activity
    user profile
    Seller_exWMdCdbEu167
    ∙
    user profile
    Urgent Assistance: A-to-Z Claim – Lost Return, ODR Impact & No Available Recovery Path
    by Seller_exWMdCdbEu167

    Hello Amazon Team,

    I would appreciate assistance regarding A-to-Z Claim Order 026-1136319-4342761. We are not disputing the customer's refund and are not requesting a further review of the customer's entitlement to a refund. Our concern is the seller liability and ODR impact associated with this claim.

    Summary:

    • Customer opened a return and later advised that the parcel appeared to be lost in transit.
    • The returned item was never received by the seller.
    • Amazon's original A-to-Z decision stated that the return was lost or misplaced in transit and advised the seller to file a claim with the carrier.
    • We followed Amazon's guidance and contacted the carrier; however, the carrier confirmed that only the sender can investigate or submit a claim. As we are not the sender of the return shipment, the recovery route suggested in the A-to-Z decision is unavailable to us.
    • The appeal was denied, with Amazon again stating that the return was lost in transit due to no tracking updates after 30 April.
    • The claim has now been counted against ODR (with notification of "at risk of deactivation") despite the original decision stating it would not impact ODR.

    Our concern is that the seller has been left with neither the returned inventory nor a viable recovery path. Amazon's original decision stated that the return was lost or misplaced in transit, and the appeal response stated that the return was lost in transit due to no tracking updates after 30 April. Despite this, the seller remains financially liable and the claim is now impacting ODR.

    Please review this case and advise:

    1. Why the seller remains financially liable when the return was never received and the carrier confirms the seller cannot submit a claim.
    2. Why the claim is now impacting ODR when the original decision stated it would not.
    3. What recovery mechanism is available to the seller where the carrier confirms only the sender can investigate or submit a claim.

    Any assistance would be greatly appreciated.

    Thank you.

    0 votes
    0 votes
    33 views
    7 replies
    Latest activity
    user profile
    Seller_QnIeWkQ7M255q
    ∙replied
    user profile
    Why does my listing look so weak ?
    by Seller_QnIeWkQ7M255q

    I just found out that I needed two things to have a proper listing:

    1. A Trademarked brand in order to qualify as a Registered Brand

    2. Pay Amazon £30 (monthly) to become a Professional seller

    0 votes
    0 votes
    0 views
    5 replies
    Latest activity
    user profile
    Seller_UdCB3aWxjRwo9
    ∙replied
    user profile
    1-day delivery is showing one day later than expected
    by Seller_UdCB3aWxjRwo9

    Hi @Seller_BWZpZvC1Lepg5

    Our case ID is 12886115912

    This started happening 3 days ago on the 11th June. Since we're a gift shop and most sales are last minute we haven't sold our best seller for 3 days (we normally sell 30 a day) and our ad spend is being wasted too as people are viewing and then leaving.

    We're using 0 day handling, not SSA (so can't blame carrier predictions) and we're PD eligible with top metrics. Our Fulfilment Insights Dashboard says we're delivering 1.1 days ahead of the promised delivery time so this isn't performance related. Our OTD is 97%. VTR 100%.

    It's also worth noting that our standard delivery free option has not changed or been padded. This is showing correct so this has something to do with premium delivery not showing.

    0 votes
    0 votes
    0 views
    14 replies
    Latest activity
    user profile
    Seller_fjjQ0NIuUcucf
    ∙
    user profile
    FBA Fulfilment Error Damaging Brand – 30+ Customers Receiving 1 Unit Instead of 5-Pack
    by Seller_fjjQ0NIuUcucf
    Amazon replied

    Hello,

    I am looking for assistance escalating an ongoing FBA issue that is significantly damaging our brand and customer experience.

    Case ID: 12625049072

    We sell a box set containing 5 box files per unit.

    The products were sent to Amazon correctly:

    Each FBA unit contains 5 box files.

    The outer packaging clearly states "Box of 5".

    The product weight matches a 5-pack.

    The dimensions match a 5-pack.

    The listing clearly describes a set of 5.

    Despite this, over the last two weeks approximately 30 customers have reported receiving only 1 box file instead of the full set of 5.

    The issue was initially dismissed, however customer complaints continue and we have therefore reopened the case.

    This is creating:

    Negative customer experiences

    Refunds and replacements

    Damage to our brand reputation

    Loss of confidence in our listings

    We believe there may be an issue within the FBA fulfilment process or inventory handling, as the products were supplied to Amazon correctly.

    Can a moderator please escalate this to the appropriate FBA investigation team and advise what additional information is required?

    Thank you,

    Nathan

    0 votes
    0 votes
    57 views
    5 replies
    Latest activity
    user profile
    Seller_cqm1NpCzzXarj
    ∙replied
    user profile
    Premium Shipping not showing on product page
    by Seller_cqm1NpCzzXarj

    Hiya, yes it has been sorted eventually, it started showing again on my products about 2 weeks ago, I got a reply saying "The problem with premium shipping not showing on your listings has now been rectified and our systems have been updated so going forward this will no longer be a problem". So fingers crossed it stays on. It was ongoing from 13th March, so basically 10 weeks it took them to fix it. My sales just totally dipped due to a long delivery date, we went from approx 130 orders a week down to 30 or so because of it.

    0 votes
    0 votes
    0 views
    19 replies
    Latest activity
    user profile
    Seller_hr8R6JmVgagtv
    ∙
    user profile
    Refund Issued Without Return (Order 206-0581954-0913155)
    by Seller_hr8R6JmVgagtv

    A customer purchased three units of my highest-value product (30-dose boxes) and was issued a refund for £179 . However, the items have not been received back into FBA inventory.

    Could you please clarify why a refund was processed without confirmation that the returned units were received at the fulfilment centre, and review this case for reimbursement eligibility?

    Order ID: 206-0581954-0913155

    ASIN: B0G721JN2T

    SKU: 30 Doses

    FNSKU: B0G721JN2T

    Quantity: 3 units (3 boxes)

    As the customer has been refunded and the inventory has not been returned, we kindly request reimbursement for the lost units.

    Thank you.

    0 votes
    0 votes
    11 views
    1 reply
    Latest activity
    user profile
    Seller_FaS0VyhdmPttB
    ∙replied
    user profile
    VTR defects with DHL Parcel UK – valid tracking & delivered but marked invalid, account below threshold
    by Seller_FaS0VyhdmPttB

    Hello @Seller_Xo6wnH1oJIBca,

    Thank you for taking the time to share your experience here on the forums. I understand how frustrating it must be to see your Valid Tracking Rate drop to 92.59%.

    To better look into what's happening on your account and understand the specifics of this situation, I would need your Case ID from the support case you mentioned having open. Could you please share that here? If for any reason you haven't opened a case with our support team yet, I'd encourage you to do so by clicking on the "Help" button in the top right corner of Seller Central, then selecting "Get help and resources" and describing your issue there.

    In the meantime, I'd like to share some general guidance on the Valid Tracking Rate policy. VTR measures how consistently sellers provide customers with valid tracking information for seller-fulfilled shipments. It is calculated by dividing the total number of eligible shipments with a valid tracking ID by the total number of shipments confirmed over a 30-day period, and the target is to maintain at least 95% in every individual product category. For domestic shipments in the UK, a tracked delivery service is required, and for cross-border shipments equal to or above £20, at least two carrier scans (including a delivery or attempted delivery scan) are needed. If your tracking information needs updating, you can edit it before the delivery date by going to Manage Orders, searching for the order ID, clicking "Edit shipment," updating the tracking details, and then clicking "Re-confirm shipment", changes may take up to 72 hours to reflect in your metrics.

    I hope this helps clarify things. Please share that Case ID and I'll be happy to look further into this for you. Wishing you a great rest of your day and good sales ahead!

    Gary

    0 votes
    0 votes
    0 views
    1 reply
    Latest activity