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(541 results)Account Health Warning - Our records indicate that you are holding inventory in Spain through the Fulfilled by Amazon (FBA) programme. As a seller using FBA services, you are required to provide a valid VAT registration number for each country where
So, I have received the same warning, now with 1 day remaining to fix.
I have closed down my vat # in Spain recently, just a month ago, and removed all stock out in advance. However it seems like a single Customer_damaged unit sits there from a recent return, and I am now unable to dispose of it because for some reason amazon keeps cancelling my flat file removal order despite it having 0 errors on upload.
It is really frustrating, and I am tied here in a situation I cannot control, and all I get is bot replies and rejections to extend. I have proven seller support confirm I have 0 inventory since there, and the warning should vanish if I am no longer vat obligated there.... but here we are!
My main concern is if tomorrow it is not fixed what marketplaces get deactivated, as I hope it only impacts Spain itself and not the other UK/EU stores.
Help, how to create an fba shipment using FNSKU barcodes
Hey there @Seller_SgsO1V5elyaUK and thanks for the post here on Forums!
I'll try to help sort through the confusion here. You can add inventory to a workflow by either selecting from a list of your available Fulfillment by Amazon (FBA) SKUs or by uploading SKUs in bulk using a template.
After you've selected your inventory, if your SKU requires Amazon barcodes (FNSKU labels) and you selected Seller as the labelling owner, you would then click Print SKU labels in the Information/action column, and then apply the printed labels. You can also print all the unit labels for a shipment by clicking Print all SKU labels at the end of step 1.
For the best guide here I recommend walking through the Send to Amazon: Choose inventory to send help page (and related pages as needed).
Hope this helps!
Regards,
Topher
Ungating.. Altered invoices Appartenley?
Hello @Seller_GMzvIUIIr1wvP,
My name is Dougal from the Community Manager Team and I am happy to assist where I can. Thanks for providing the case ID.
Please note, I am not on the brand approval team. I am providing feedback based on Amazon policy and what I am able to view in your application.
I do not see any connection between the TM owner/Brand and your selling account. I also do not see any connection between the TM owner/Brand and your supplier invoice.
If you have a Letter of Authorisation from the Trademark Owner that does grant you permission to sell their branded products, this will assist the team to make their decision.
If you do not have an LOA, but your distributor does and it states they have permission from the Trademark Owner to distribute their branded product for the purposes of resale on Amazon by 3rd party sellers, include that in the case.
If you have neither an LOA for you specifically or from your distributor, there is 1 additional option since both of these brands are enrolled in Amazon Brand Registry. The Administrator of the Brand can grant you an Authorized Reseller Role via their Amazon brand Registry log in. They just need to follow the steps provided in the Brand Registry selling roles help page. Please note, this is a Brand Owner process and not an Amazon completed process.
Hope this helps and please let me know how it goes.
Best, Dougal
Amazon's new TIC compliance is a total disaster - No information provided, Ignoring Emails, Approved Labs not following Amazon policy
Hello,
We have been selling on Amazon for over 15 years and have had our fair share of disastrous experiences with them, but their new TIC compliance process has got to be the worst so far.
The bulk of our products are power banks. Amazon has introduced a new compliance procedure for these, called TIC (Testing, Inspection, and Certification), which uses "approved" third-party testing companies. We are a small brand on Amazon and have been selling a few models for over 6 years. We have previously done compliance on these models numerous times, providing the required documentation to Amazon, which approved them.
To sell power banks on Amazon, they require IEC62133, IEC62368, UN 38.3 and BTS reports. We have provided these numerous times in the past for our models along with MSDS, Declarations of conformity etc. All our test reports come from ISO 71025 labs, which is a requirement for Amazon.
Under their new policy, we are once again required to validate the test reports, this time through their approved third parties. This is where the problems start.
1. We have been in contact with some of the third-party companies, and they have told us that they will only accept reports issued by them and are refusing to check and validate existing reports, even though they are issued by an ISO 71025-accredited laboratory.
2. The prices they are quoting for the retesting are extortionate compared with other ISO 71025 labs. Amazon is obviously doing zero oversight on these third parties, and they are more than likely paying Amazon to be an "approved" partner.
3. We contacted Amazon about this, and they are basically ignoring our emails.
4. We have opened multiple cases requesting additional information from Amazon about the TIC process; all have been ignored. Case IDs: 11960679322, 11964099462.
It clearly states on the policy page for Portable Power Supplies, https://sellercentral.amazon.co.uk/help/hub/reference/GSJFE8S8AES7F7VG that lab reports issued by an ISO 71025 are valid however, these TICs are not following this policy in an effort to maximise their own profits.
We are now in a situation where we have less than 3 months to validate the documents (which were already validated by Amazon and approved in the past), however, none of the third parties will accept them. The costs for retesting they quoted are not even feasible for continuing to sell the items on Amazon, as they are looking for tens of thousands of dollars in fees for doing the same reports we already have.
I would appreciate it if a moderator could reply, with an explanation of this situation, as this new policy and its abuse will put us out of business after dedicating over 15 years to selling on Amazon.
Regards
MODS please do something about A-Z Claims Team
@Seller_FJwyF3iu5qxUY
Please MODS do something, the A-Z Claims Team are just getting worse!
It really makes my blood boil that they encourage fraud!
3 examples:
204-6532950-2000305 this latest one a loss of over £100 GBP. Buyer fraud. Within 2 days we messaged the Buyer with photos to 100% prove the returned item was not bought from us, we could not do a partial refund as this was Buyer FRAUD. Then an A-Z claim, before even they investigated, we messaged A-Z Claims to say Buyer fraud, with photos as proof that the Buyer returned an item not bought from us. A-Z ignored, refunded the Buyer, then we Appealed. A-Z Claims reason for us having a loss of Appeal, as we did not refund the item within 2 days, BUT for an item not purchased from us.
Of course we were not going to refund as it was fraudulent! - The Appeal said: Upon further review, we have decided to uphold our original decision.
So we are supposed to now refund items that are not bought from us? - then as a refund, you will not pay out, so lose : lose!
(We sold a 4 handset Quad phone, the item returned was a 3 handset TRIO and the photo shows on the item it says 'TRIO' - we also log all serial numbers in Seller notes and on an invoice, that did not match the returned item, of course).
I wondered as a PDF, rather than a JPG attached to the A-Z as proof, if that was the issue?
(I know it can be with Safe-T Claims).
I have a damaged TV, old one, if I buy a new £1000 TV from Amazon themselves, will Amazon refund this old one, I bet not, as not the same model. So, why do the same for Sellers,
= =
206-9667348-8789916 - Buyer showed real retutrn reason on 1 of the RMA: 'No longer needed'. 'Needs main power phone set. But this is battery powered therefore not needed' - but as that did not have free return potage, the Buyer then LIES and says: 'Wrong item was sent' = we authorised a refund, MINUS return postage, he raises an A-Z Claim, counts against us, and the Buyer gets the return postage paid for. Again, the Appeal shows: Upon further review, we have decided to uphold our original decision.
= =
202-7894015-1841915 = We refunded item cost, minus a small amount as it was not in the same mechantable condition as supplied. Amazon refund sytem deducted the return postage cost, as we provided a label. We then manually adjusted, as the Buyer decided not to use the postage label. BUT the makers box was broken, so just £2.66 charged. Before everything could be completed, as Amazon do not refund for many hours, an A-Z Claim was made in that interim period of time. A-Z Claims then gave an extra £3.42 making the refund amount more than the amount the Buyer actually paid. Plus, it impacted us as well. A-Z Claim ignored the information, yet again!
= =
What is the point adding information for them, when they just ignore it?
= =
ADDING: Even when winning an A-Z Claim, like: 026-9953650-2480314 - the Buyer can still then give bad f/back! - which should not be allowed (on this claim, the Buyer emailed twice saying it takes seconds to refund him, and raised an A-Z Claim within hours of the item arriving back, so no 2 days to process the return).
Amazon FBA / VAT Spain - how to talk to a human about my case?
In 2024 we stopped FBA in Spain.
We withdrew stock, disabled FBA storage in Spain, submitted the final VAT return and cancelled the Spanish VAT number via form 036.
Now, in 2026, Amazon are saying that we do store stock in Spain, and that we need to do one of the following.
Options
1. Provide a VAT number for Spain (impossible as we cancelled it in 2024)
2. Provide an SME number for EU (impossible for a UK based business)
3. Or prove that our products are non VATable. (not true, they are VAT able)
None of the above are necessary as we ceased FBA Spain in 2024.
I have raised case 12122742042
I have emailed vas-seller-appeals@amazon.co.uk
All the replies have been similar, impersonal, impossible to achieve, bot-based.
My request is simple, how do I get my case in front of a human?
Premium shipping not working
Case ID 12052977872, also forwarded to Managing Director (Case ID 12055052432)
@Seller_khUF6HPR2AHxu @Seller_VygaQRBv4Ssmh @Seller_lmwzklfLOK2Ob @Seller_FJwyF3iu5qxUY @Seller_hme3Wbydd1ihr @Seller_WD80mtpYHjvBN @Seller_XUNeUuvrQDpgP @Seller_GEZPMc4CeQfh6 @Seller_DNQGSsdC7DccM @Seller_j9Bd91CW3ZVpr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4
This is more to see if anyone else is experiencing this, as I've not seen/can't find anyone else mentioning it on the forums.
Our account health is fine, no changes. No Performance Notifications.
Delivery Performance metrics are all perfect, OTDR is 99.54%, above the over 90% target.
For Premium Delivery Eligibilty OTDR is 100%, PFCR is 0%, and VTR is 100%.
No changes made to shipping settings.
Monday, 26th Jan 2026, Amazon decided to stop showing customers that their order would be with them tomorrow. This has had such a detrimental effect on our orders; they have decreased by 12% week on week.
I tried turning SSA off, but that just extended delivery by dates either longer.
I have always shipped with Royal Mail Tracked 24 and DPD Next Day. I have noticed that SSA is now showing DPD and Royal Mail as Region coverage: 0.9% of country population for One-Day and Region coverage: 1% of country population for Two-Day. This does not seem accurate, and in the past, I am sure it was 98%.
Listing policy violation
At a a bit of loss what to do so here I am on a public forum asking for support as I'm not getting support from Amazon support. Case ID : 12015111852 and 12015080302.
I have a product with 3 variation dog poo bags : 18 roll, 36 roll and 72 roll bags
On 15th Jan I was notified that the 18 and 72 roll bag boxes were being removed as they were oxy biodegradable. 90% of all bags listed on amazon marketplace is oxy biodegradable. So I replied :
No worries, just a couple of questions:
1) Why have you taken off the 270 bag and 1080 bag offering due to Oxy bio degradable but left on B0FCS81M3M
as this was part of the same variation and the same bag make up
2) Can you tell me why B0D9TYBFXQ, B0FFGSJQ8F, B0FF4TMG3R (with all their variations are still all listed) and if you do an image search there are more listings showing EXACTLY the same boxes and bags and mine but are still listed on Amazon.
3) why are earth rated bags still on sale as they came from the same manufacturer as my rolls so have the same chemical make up...so are ALSO Oxy biodegradable.
4) can you please define the chemical make up of bags which make them oxy biogradeabable? How have you verified other bags sold on amazon market place are all not oxy bio degradable? I believe 90% of the bags on amazon market place are Oxy bio degradable
5) You gave 0 days notices that you were doing this...it hardly seems fair and it doesn't seem you have made this rule fair that everyone is impacted
I feel if I were to take legal action then I would have a pretty good case. Please consider reinstating my bags ASAP as you are causing me a loss of earnings through what seems to be victimisation which is causing me to be in a bad mental health state. One which could lead to self harm due to the stress Amazon is putting me under but taking this action.
HOWEVER, today I got a lovely automated reply. Disregrading everything written above and just reiterated that my bags ae oxy biodegradable. How can I work with Amazon if there is no support to help new sellers? There is no escalation path and I am loosing money due to this. I received no notice but have no real means of understanding it.
Is Amazon’s Delivery Promise Extension Deliberately Differentiating FBM from FBA?
I would like to ask other sellers whether Amazon has intentionally introduced the Delivery Promise Extension policy to further differentiate FBM from FBA by showing longer delivery times to buyers.
Are there any FBM sellers who still have Next Day / Premium delivery visible to customers?
We use Royal Mail 24-hour service, maintain a 100% On-Time Delivery (OTD) rate, yet Amazon continues to apply a Delivery Promise Extension to our listings. As a result, customers are shown an estimated delivery time of 2 days instead of 1, even though Amazon simultaneously forces us to purchase 24-hour delivery labels.
I have opened numerous cases with Seller Support over several weeks, but the response is always the same: Delivery Promise Extension. No one is able (or willing) to clearly explain:
what triggers the extension,
what criteria are being applied,
or how sellers can remove or avoid it.
Before Christmas, our next-day delivery promise was displayed without any issues. Now, during a quieter period, Amazon has extended our estimated delivery time to 2 days. This is directly impacting conversion and causing loss of sales, while still requiring us to pay for 24-hour services.
Is anyone else experiencing this?
Are other FBM sellers feeling equally stuck and unsupported?
Any insight or shared experience would be greatly appreciated.
Amazon bots butchering my listings again.
Hello @Seller_540qgZMXuuXdD,
Thanks for letting us know about this. I understand your frustration with changes being made to listings that are unwarranted. Amazon uses automated systems to maintain catalog quality, but sometimes these systems can incorrectly modify listing information including categories and product details. When this happens, it can impact your product visibility and sales.
Steps to Fix the Issue
1. Review and Update Your Listings
You can correct your listing information through Seller Central:
- Go to Inventory > Manage Inventory
- Find the affected ASINs and click Edit
- Update the category and product details to the correct information
- Alternatively, use the Add Products via Upload feature with inventory file templates to make bulk corrections
2. Use the Category Change Request Process
If you need to change categories or if automated changes keep occurring:
- Navigate to the Fix a Product Page option in Seller Central
- Submit a case with Seller Support providing:
- The ASIN(s) affected
- The incorrect category/details currently showing
- The correct category/details that should be displayed
- Any supporting documentation
3. Contact Seller Support
For persistent issues or if you believe the automated changes are incorrect:
- Go to Help > Contact Us in Seller Central
- Select Products, Listings, or Inventory > Fix a Product Page
- Provide detailed information about the issue including specific ASINs and what was changed incorrectly
Important Notes
- Make sure your product information (titles, descriptions, bullet points, product type, and item type keywords) accurately reflects what you're selling
- Ensure you're using the correct product type and category for your items according to Amazon's catalog standards
- Keep documentation of your correct product information for reference
If you have contacted Seller Support and still need help after requesting changes, please share the case ID with me here, and I'll review to see if there's any need for further escalation.
Regards,
- Manny
