my account was deactivated almost 110 days ago totally unfair, account has no negative feedback no violation but Amazon directly deactivated and asking for invoices Even no return no complaint and have positive feedbacks on products . I provided invoices but Amazon never accept. I don't care about account I think Amazon has been a scamming company instead of ECOM . There was my funds almost £7700 but after some days showing £6213. 60 days passed I send appeal to disbursement team for funds but they replied that you use your account in illegall activities (without video call interview), I never do any illegal activity and all was smooth . Still I'm sending emails to them and opening cases but same response everytime. Support team always saying we can't help the disbursement department is different department just contact with them via email . I don't know what's happening with bezoz . Many of seller report same issue that without video call or after video call Amazon denied to disburse funds . It's totally unfair,if Amazon don't want to allow seller in platform it's okay but why not giving funds to them ? And no contact information no physical office,I sent letter in US Seattle office for to check but never get reply.

It has been a scamming just

Hi I have been ignoring the alert to update my selling information and today saw my account put on hold until i uploaded the info required. I did this earlier today and submitted but nothing has changed. Tried submitting multiple times but still nothing. Spoke with seller help and they said i haven't yet pressed submit. Tried using different docs and still no change.

Does this normally take a while to be looked at or should it be pretty instant? After i click submit the next page says the information is being reviewed and the page will refresh in 30 seconds. After a minute or so it refreshes and prompts me to "review and update my selling on amazon account information". Back on the dashboard there is nothing to say my uploaded information is under review and there is no sign of any change after pressing submit except I get a performance notification which states "We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification. In accordance with regulations, you must complete an account verification process. Please go to the Identity Information page to provide the required information or documents:"

Am i doing something wrong? My account has been on hold all day and I can't see how to get it back active again. I have checked each document fits the criterea they have asked for and that all information provided matches.

Many thanks for any help that can be offered!

I have a month worth of payments held in Deferred transactions.

Funds for these transactions are pending buyer invoice payments.

I am told I will be paid in 30 to 45 days.

I am now subsidising other businesses as well as Amazon.

Since I posted last I contacted the customer with the “help page” link but of course like everything else on Amazon it was useless so the customer then just purchased the order again and told me not to send the order, obviously this doesn’t help my ODR which I will now have to live with for 60 days but at least they weee honest and paid. It’s such an embarrassing and frustrating situation to be in having to ask your customer to fix the problem because your “selling partner” refuses to be of any help!

Hi

We are also a pet store and I have just been on two chats with Amazon which they have ended as they did not want to answer my questions. It had been flagged up at a recent meeting with our accountant that from April 24 to April 25 over £80k had been refunded by Amazon, whilst I was on the chat to them today I looked at April 1-30 2025 and there were 277 refunds alone. We sell on FBA as well as FBM. They just fobbed me off saying they couldn't see the orders due to a system malfunction and closed the chat. I have started looking on forums and found many threads of the same ilk, Amazon are taking the absolute mick. What can be done about this?