Dear Amazon Team:
We are reporting an urgent situation: One of our ASIN products is being sold at a lower price by other seller. The product in question appears to originate from a batch of FBA shipments with abnormal status that occurred on our website. We suspect the shipment was lost and illegally relabeled. We are formally requesting an investigation and request that you take necessary measures.
I. Authorization Status
Product Verification: After physical purchase and comparison, we confirmed that the product being sold is completely identical to our genuine product in terms of color box packaging, the product itself, and even batch information. However, our original FNSKU label has been illegally replaced.
Authorization Statement: We have never authorized any UK store to use our brand or sell this model of product. Their actions constitute an infringement of brand rights.
II. Evidence of Lost Shipment and Correlation Analysis
Through precise tracing using the product batch number of the purchased physical item, we determined that this batch of goods belongs to a shipment we sent to the UK on August 13, 2025. The shipment contained 512 items with a value exceeding £30,000.
As of now, the shipment status on the Seller Central platform still shows as "Shipped". However, our freight forwarder has provided a POD (Post-Delivery Order) certificate signed on October 10, 2025, and complete logistics records, confirming that the goods have been delivered to the Amazon warehouse. Given the significant discrepancy between the system status and the actual receipt, we strongly suspect that this batch of goods was lost during the FBA receiving process and illegally relabeled by a third party before being listed and sold in the UK by a copycat seller.
III. Prepared Supporting Documents
1. Purchase order and photos of the copied goods (emphasizing that our original FNSKU label was covered up);
2. Our UK trademark registration certificate, confirming that our company is the legal owner of the brand;
3. Booking bill of lading, POD receipt, and logistics tracking screenshots issued by the freight forwarder;
4. Quality inspection records, shipping invoices, and batch number analysis for this batch of goods;
Some information in this email involves store privacy and cannot be disclosed publicly. We hope the Amazon team will take this seriously and contact us through our store email address. We will provide all details and the course of events. We hope Amazon can help us seize and verify the FBA inventory of this illegal store, focusing on verifying batch number labels and checking for any relabeling or cover-up. We also hope Amazon can assist us in recovering our lost inventory and pursuing legal action against those responsible.
This incident not only harms our legitimate rights as the brand owner but also negatively impacts Amazon's logistics and sales order. We believe the Amazon team will take this matter very seriously and launch an investigation as soon as possible. We look forward to your response.
Thank you for your support and cooperation.
Sincerely,
Brand Seller