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Results for "탤레 banonpi 바넌피선불유심내구제 정식업체 연체자 20만원 유심칩 소액내구제문의 휴대폰가전내구제방법 비대면개통절차문의F2J"

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Results for "탤레 banonpi 바넌피선불유심내구제 정식업체 연체자 20만원 유심칩 소액내구제문의 휴대폰가전내구제방법 비대면개통절차문의F2J"

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Seller_u1iqyxu7Et5wy
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amazon ads Campaigns Status column needs fixing
by Seller_u1iqyxu7Et5wy

If a product ASIN is Not approved in the Status column at the ad level, at the Campaign level and Campaigns overview level, the Status column will still read "Delivering".

I understand that the description reads "Your campaign is delivering. Ads in this campaign with a “Delivering” status are eligible for impressions." But it means you need to click into each campaign then ad group to discover if your ad is Approved or not.

When we running 200+ campaigns ... manually clicking each campaign, then ad group, to check if the ad is Approved or not, is tedious.

The notifications bell (top-right) will sometimes alert us to a campaign not running, but having the Campaigns overview report Status column clearly showing if ads are not running would be best.

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OTP issues
by Seller_JXs09QzthYffM

Did you get any resolution to this ? Amazon support now transferred me and no reply for 3 days. They said previously no issue their side. I'm having to enter 20-30 OTPS a day

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Seller_kjhMpaRz85gN1
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I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........

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Seller_w0NuiqSLJxWvi
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As per the title really. Anyone else seen their advertising impressions and overall impressions plummet these last few days? Obviously sales have plummeted some 50% as well. Really concerned as we have never experienced this before. We have no performance notifications and our account health is perfect. Any advice appreciated?

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Ah ok.

@Seller_z3k8APxGfbQEK (Need to show no collection on Easter Sunday).

DPD have now clarified, that they will NOT be working on:

18/4/25 - Good Friday.

20/4/25 - Easter Sunday.

21/4/25 - Bank Holiday Monday.

They WILL be working on 19/4/25 Easter Saturday, and anyone can request that they collect on the saturday, rather than the Sunday, by contacting Seller Onboarding.

= =

Royal Mail do not collect on Sundays.

R< will NOT be working on:

18/4/25 - Good Friday.

20/4/25 - Easter Sunday.

21/4/25 - Bank Holiday Monday.

They WILL be working on 19/4/25 Easter Saturday, and anyone can request if they can drop off at their local Mail Centre.

It is unclear if they will be delivering on Easter Sunday, or not.

= =

Evri have not said what they are doing, but they do not collect on a Sunday anyway.

= =

Amazon own Courier, anyone else know, as they do not collect from us

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Seller_J1UufiwI9Hzun
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Account Deactivated for over 6 months
by Seller_J1UufiwI9Hzun

Hi all,

Hoping someone is able to help on this issue we've been facing for over 6 months now. We have a few branded products which have been flagged up as an intellectual property violation. Amazon have deactivated our account and are asking for the following:

"Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy."

We have provided the full supply chain of our products from the official trademark authorisation to the manufacturers/distrubutors. A letter from them to our UK supplier and a letter from our UK supplier to us. All the documents close the link between the brand owner and ourselves who have been authorised to sell the product. It seems Amazon need a document from the trademark owner permitting us to use the product which of course we don't have as we are not the official distributors, but rather retail resellers.

Since we sell over 1000 a different products and the branded items making up less than 10% of our store, we eventually resorted to delete all the listings and informing Amazon that we will never sell these on Amazon - this too did not work.

Over the months we have sent pages and pages of appeals to Amazon, each time getting the same response or something along the lines of this (latest response):

"You will have to send a solid appeal with very detailed plan of action about root cause of the issue, corrective measurements and preventative measurements implemented to avoid same issues in the future. Please share evidence, where we can see that you have not violated amazon intellectual property policy.

Would really appreciate some help as Amazon formed good percentage of our revenue, which we have been losing out on and is affecting our business greatly.

Thank you in advance

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Seller_p940Jehgj1NWn
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We recently had a frustrating experience with an A-Z claim on Amazon and wanted to share it here.

A customer initially requested a return with the reason "Incompatible or not useful for intended purpose." However, the item never returned back to us since it seemingly is stuck with Evri. Amazon auto refund for some reason did not refund when customer posted back the parcel.

Next, the customer filed an A-Z claim, falsely selecting "Damaged or defective item" as the reason. However, their own comment stated:

"It's been more than 10 days since the refund request was initiated, and the product was already returned."

Amazon approved the claim, issuing the customer a full refund—plus the cost of the prepaid return label, which wasn’t deducted from their refund.

We appealed the claim, explaining:

  1. The item was never returned to us.
  2. Evri (the courier) refuses to accept our loss claim for the prepaid return label.
  3. We requested reimbursement for both the order amount and the return label cost.

Amazon rejected our appeal, leaving us to cover the full loss:

The customer received a full refund without returning the item.

They also didn’t have to pay for the return postage, despite Amazon’s policies stating otherwise.

This feels incredibly unfair to sellers. We pay platform and selling fees, yet Amazon refuses to cover losses in situations like this. Shouldn’t Amazon be responsible for these refunds, not the seller?

Has anyone else experienced this? How do you handle such cases?

@Seller_z3k8APxGfbQEK, @Seller_Huz6FT08OxHAR, @Seller_mIRnuhdx7l5sN, @Seller_TSXM2A5nxWSuH please help us reverse the A-Z claim refund and pre-paid returns label.

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Seller_8rbo7OO1nNrdtreplied
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Hi Spencer, thankyou for the message.

The order number is 204-5932020-6525112

As you will be able to see in the buyer to seller messages the customer has confirmed they sent to a different address.

Regards

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Account Deactivated Incorrectly
by Seller_s4xfH3Pfdj7bK

Hello,

Thank you for submitting information to reactivate your account. We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your appeal.

Please provide any one of the below documents for proving authenticity of your listings:

-- A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that your products are authentic. You can find the contact information of the rights owner in the listing deactivation communication you have received.

Has your account been deactivated in error?

If you believe there has been an error, please tell us why. Your explanation should include an explanation for how your account has not violated the brand’s intellectual property along with documents mentioned above to support authenticity.

Where do I send this information?

Please submit your appeal to reactivate account by clicking the “Reactivate your account” button on Account Health:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa

If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

What happens if I do not send the requested information?

If you do not send the requested information within 20 days, your account may be deactivated permanently across all marketplaces in the region of your enforcement. Funds in your account may be held for up to 90 days or longer depending upon the marketplace. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. In some marketplaces–such as Japan, United Arab Emirates, Saudi Arabia and Egypt–funds may not be returned depending on review. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

What is my region?

You can identify your region based on the marketplace where you are suspended.

-- The following marketplaces are in the Americas region: United States of America, Canada, Mexico, and Brazil.

-- The following marketplaces are in the Europe, Middle East, and India regions: United Kingdom, Germany, France, Italy, Spain, Netherlands, Turkey, United Arab Emirates, Saudi Arabia, Egypt, and India.

-- The following marketplaces are in the Far East region: Japan, Australia, and Singapore.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, send an email to

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Seller_1YArqqQMYmWGureplied
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If you have opted for collection, Royal Mail will collect your sacks. They have few collection drivers who works till late to collect the parcel if some reason they would not be able to collect the parcel as per your agreed time. You can also contact the Royal Mail local office(Check with the driver, from which local Royal Mail office they are coming from, take the number of that office) and they will let you know, when the driver is coming to collect the parcel. My collection time is 17:30. There are the days when Royal Mail has collected my sacks at 20:00. Alternatively, you can drop your sacks to nearest post office (Don't forget to take manifest sheet with you).

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