Hello,
Thank you for submitting information to reactivate your account. We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your appeal.
Please provide any one of the below documents for proving authenticity of your listings:
-- A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that your products are authentic. You can find the contact information of the rights owner in the listing deactivation communication you have received.
Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include an explanation for how your account has not violated the brand’s intellectual property along with documents mentioned above to support authenticity.
Where do I send this information?
Please submit your appeal to reactivate account by clicking the “Reactivate your account” button on Account Health:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
What happens if I do not send the requested information?
If you do not send the requested information within 20 days, your account may be deactivated permanently across all marketplaces in the region of your enforcement. Funds in your account may be held for up to 90 days or longer depending upon the marketplace. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. In some marketplaces–such as Japan, United Arab Emirates, Saudi Arabia and Egypt–funds may not be returned depending on review. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.
What is my region?
You can identify your region based on the marketplace where you are suspended.
-- The following marketplaces are in the Americas region: United States of America, Canada, Mexico, and Brazil.
-- The following marketplaces are in the Europe, Middle East, and India regions: United Kingdom, Germany, France, Italy, Spain, Netherlands, Turkey, United Arab Emirates, Saudi Arabia, Egypt, and India.
-- The following marketplaces are in the Far East region: Japan, Australia, and Singapore.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, send an email to