Hi @Seller_z3k8APxGfbQEK,

Thank you for taking your time to answer.

Yes. My issue is also related to my German account. I made a post in the German forum 2 weeks ago still no reply.

It's starting to be a big problem as I also see that much of my FBA inventory is no longer visible and I don't mean stranded. Over 300 units just disappeared.

How can I address the issue when I am not able to upload supporting documents to appeal my case or have a support contact me?

In a couple of days Amazon will dispose the rest of my inventory because I can't get any support or chance to solve this issue.

I hope some how all this can be saved.

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

Where did you get to with this?

We have been selling on amazon for over 10 years now and we just got this same problem with the CSM team. Slightly different issue... They are rejecting our invoices because they have a different delivery address than on the account..... Our warehouse is obviously different to the registered business address but they cant comprehend this happens.

To top it all off these claims of fake items come from a buyer who stole over £300 from us by opening the product and sending back nothing but energy cards….

This is a highly unusual issue that I’ve never encountered before.

All of my FBA inventory has disappeared, yet nothing appears in the “Stranded Inventory” section. The inventory didn’t vanish all at once — instead, it gradually decreased over a period of 6 to 9 hours, dropping from 300 units to 240, then 160, and eventually 120. Despite still showing 120 units available at one point, the listing status changed from “Active” to “Out of Stock – Replenish Inventory.” It appears as though individual fulfillment centers were disconnected from my account one by one.

Simultaneously, I began experiencing problems with all of my FBM listings. In Seller Central, they are marked as “Active,” but when I view them as a customer (using a different device), they display an error message:

“This item cannot be shipped to your selected delivery location. Please choose a different delivery location.”

This issue also affects any new listings I attempt to create — all of them result in the same shipping restriction error.

Recently, I’ve been in contact with the vat-iba-verification@amazon.co.uk team regarding updates to the “Invoicing by Amazon” system on my account.

It’s possible that these recent changes triggered a system-level glitch or restriction, though this is just one possibility.

At this point, I’m uncertain as to the root cause.

I hope somobody here would be able to assist.

@Seller_Udi0JNbTrsmUV @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM

@Seller_mIRnuhdx7l5sN

I think you are missing the point and the responses on this thread.

Amazon are actively encouraging theft and fraud on their 3rd party sellers and hiding behind policies that they have created to negate any response by the seller, OR they ignore their policies in order to fulfil customer satisfaction (at the expense of the seller)

Customers are bypassing the policy route of contacting the seller before A-Z, by going direct to Amazon CS to complain and Amazon CS auto grant refunds and gift the goods by claiming the goods are deemed as non-returnable.

Goods that are deliverable (every item sold in the Amazon catalogue) are deemed as non returnable by Amazon, against the sellers actual returns policy, and Amazon actively change nearly every good that customers complain directly to them... as NON-RETURNABLE.

Safe-T claims are denied because Amazon deem the item as non-returnable and therefore refund the customer/thief and gift them the goods without requiring ANY EVIDENCE from the customer to substantiate their claim.

I have an active Safe-T claim being denied as we speak where the customer simply phoned CS and said it was received damaged, Amazon refunded them, gifted them the goods and denied my claim saying it was deemed non returnable as seller responsibility.

I supplied in my appeal photo's of the delivery showing NO DAMAGE, evidence it would be impossible for the item inside the heavily packaged box to even get damaged because it was internally sealed requiring the customer to physically take the lid off to remove the internal seal before placing the cap back on to use.

Amazon required NO EVIDENCE from the customer/thief, no photograph, no return... NOTHING.

Amazon deny appeals without looking at the evidence supplied... just keep denying saying non-returnable.. buyer responsibility, yet give us NO SAY in that responsibility

Amazon ignore all emails to managing director without even a curtesy response other than email us in 2 days repeat cycle when they dont respond.

As a seller, we cannot make any claim against our courier for damage because they will only pay out a claim with PHYSICAL evidence supplied to them.... a photo of the damage and the packaging, but as non is supplied by the customer or Amazon, or any physical return of goods and packaging.... we cannot make a claim to the courier.

Amazon are making it easy for scammers to simply phone them and require no evidence of their claim before refunding and gifting goods they do not legally own.

If the item is deemed non-returnable, Amazon should at the very least have a duty of care to its sellers to be obtaining physical evidence from the customer to substantiate the claim rather than just blanket refunding and hiding behind an insane practice of refunding without evidence... blaming the seller without taking any responsibility for gathering evidence on behalf of the seller.

It is obvious that the original poster in this thread is being scammed by a bad actor and Amazon are complicit in this fraud by actively refunding the fraudster without asking for a single shred of evidence.... 300 times !!!!

This practise by Amazon is ruining people lives, livelihoods and mental health...... just for customer satisfaction.