Amazon don't look into these cases with that much detail. Missing parts in photos will not be picked up .

With the A-Z Amazon probably granted this as you refused the return. Even though it was over the 30 days there is no proof that the damage was caused by the customer or a manufacturing fault. If it was a manufacturing fault you would probably still be liable to resolve this with the customer as they only had the item for a short time.

It may have been better to accept the return and then if the customer returned it do a partial refund.

I doubt you will get Amazon to overturn this. What you might be best to do is look at taking a small court claim against Amazon to recover the money. If you do take legal action you need to be sure the customer damaged it rather than it being a manufacturing fault.

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?

Appreciate the replies. We are aware that we can print labels individually should the zip file fail to download and this is what we do 99% of the time.

As we have around 1500 labels to print on Monday it is priority to get them done asap so orders can go out in time. This has meant that on 2 occasions, I haven't noticed that the zip file hasn't downloaded before buying the next batch of labels. At this point, I have no idea what labels haven't been printed as unable to see the what orders they were. Thankfully I generally only buy 25 at a time as the zip file seems to fail less when do 25 and means only need to do 25 individually instead of 50-100.

I feel that we need a label repository or at least a report of labels with print times, which would negate this issue.

Hi,

We have 50 items declared non conform due to exceeding weight limit by grams.

Can i collect the non conform goods from Amazon directly?

Could anyone give some direction and contact details for Amazon Coventry?

Thank you

Flo

Hi,

The box weight was 0.78 grams over the maximum limit of 23kg so the goods were not approved.

Any idea what is a substantial cost for removal of 3 boxes of 23kg or 50 units of !.3kg?

Thank you so much for replaying.

Flo