Has anyone else suffered from the Delivery Promise Extension problems?
We sell using SFP, and have lost all of our Next Day delivery offers, which are now at least 2 days. This means our buyers see delivery in 2 days, Amazon forces us to use Next Day options, unfairly making us spend extra money. As we all know, we also lose all the featured offers as these go to the sellers offering Next Day delivery (Including Amazon themselves....) and often at higher prices. We are effectively being blocked unfairly here.
Seller Support are as normal, useless, and direct us to the metrics page without answering why this is happening. See below the Amazon reasoning for the 0.4 day delivery padding:
Your delivery promises were extended by 0.4 calendar days on average to reduce late deliveries to buyers. This improved your on-time delivery rate by 0.1%.
Promise extensions:
0.4 calendar days
On-time delivery without promise extensions:
99.8%
Download report
On-time delivery with promise extensions:
99.9%
What I would like to know is where can we appeal this? Where can we change this? What can we do about this?
If you sell volume on Amazon you will understand that things like this cost 50%+ of daily sales revenue to disappear, and yet what more do Amazon want? 99.8% OTD (Without extension) 100% on the other metrics....
Can anyone at Amazon help? @Seller_b91S9zQ2eKxLt