Hi,
I’m hoping an Amazon moderator/community manager can help escalate an FBA shipment issue which Seller Support does not seem to be addressing properly.
Shipment ID: FBA15M1KZP0X
Case ID: 13188088612
We sent Amazon a shipment containing 114 units across 12 SKUs.
The carrier confirms that the shipment was delivered to Amazon on 18 July.
More importantly, Amazon itself has also confirmed delivery. The shipment summary shows the shipment as delivered on 18 July, and the shipment events also record delivery on that date.
Amazon has since provided us with a list of the units it says were not received.
The problem is that the 12 SKUs Amazon has listed are the entire shipment.
In other words, Amazon appears to be saying that zero out of the 114 units were received, despite Amazon’s own shipment records confirming that the consignment was delivered.
We have therefore repeatedly asked Seller Support one very simple question:
“Is Amazon stating that ZERO of the 114 units in shipment FBA15M1KZP0X were received?”
We have now asked this several times and have received essentially the same stock/template response three times in succession, without that question being answered.
This is not a normal discrepancy where one or two units are missing from a shipment. Amazon appears to be unable to account for 100% of the contents of a consignment which Amazon itself confirms was delivered.
What we are trying to establish is very simple:
Did Amazon receive the shipment but fail to receive/process any of the 114 units inside it, or is Amazon saying something else happened to the consignment after delivery?
At the moment we cannot get a direct answer.
Could an Amazon Community Manager please review case 13188088612 and escalate this to the appropriate FBA receiving/reconciliation team?
I am happy to provide screenshots of the repeated responses, proof of delivery and any other relevant information privately if required.
I would also be interested to hear from other sellers who have experienced an entire FBA shipment being delivered but none of the units being received into inventory.
Thanks in advance.