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(407 results)URGENT - Recurring System Error with "uk-18-knife" Attribute - 76 Performance notifications - Need Help
Hello @Seller_l7Jtck9jxnEA0
Today, another ASIN experienced the same issue, and with the addition of three previously unresolved ASINs, a total of four ASINs have not been restored. We have uploaded a new form, but the system still hasn't responded.
This problem has been recurring since July. We have followed customer service requirements countless times: updating attributes, uploading forms, submitting screenshots, and appealing account status. It's all useless.
The root cause is the mismatch between the old and new template attributes: customer service has been requesting to update the old attribute 'customer-striction.type', but the new template and editing page do not have this option at all, only 'Is This Product Subject To Buyer Age Restrictions'. We have already selected' Yes'. The audit team is looking for old attributes, so they will always judge us as non compliant.
We have submitted detailed information in Case 13358696792 and 13256810392. We kindly request the moderator to urgently escalate this case to the technical team, manually restore these 4 ASINs, and thoroughly fix this system vulnerability that has lasted for over two months.
Inventory Stuck in XBH6 for Over a Month – 229 Units Unavailable, Case 13266272442 Ignored
Hi everyone,
I am posting here as a last resort after exhausting all normal support channels.
I have 229 units of inventory (ASIN: B0F5GRK8P4, FNSKU: X002M4EGPZ) that have been sitting in fulfilment centre XBH6 for over a month. XBH6 is a storage-only facility that cannot fulfil customer orders. My stock has been stuck in this warehouse, unavailable for sale, for over a month.
Here is what has happened:
1. Inventory stuck and unsellable. The units are physically at Amazon, but customers cannot buy them. This has been the case for over a month.
2. Storage fees are accumulating. I am being charged storage fees for inventory that Amazon is preventing me from selling. This is money going out for zero return.
3. Seller Support has been useless. I have opened multiple cases. The only response I receive is to "wait." No timeline. No action. No meaningful help.
4. Case 13266272442 has been ignored for a week. I have followed up repeatedly. No reply. No acknowledgment. Nothing.
This is not a minor inconvenience. For a small business, having 229 units locked in a non-shipping warehouse means:
Lost sales
Damaged listing rankings
Wasted advertising spend on out-of-stock listings
Ongoing storage fees for unsellable stock
I have seen other sellers on these forums reporting the same problem with XBH6 (and similar warehouses). Some have been waiting months with no resolution. This is a systemic issue, not an isolated case.
What I need from Amazon:
A concrete plan to transfer my inventory from XBH6 to a fulfilment centre that can actually ship orders, and
A response to case 13266272442, and
Compensation for the storage fees charged while my inventory was unsellable, the lost sales, and the damage to my business caused by Amazon's failure to make my inventory available for sale.
I am not asking for favours. I am asking Amazon to take responsibility for inventory that is in its possession but that it has made impossible to sell, and to make my business whole for the losses this has caused.
If you are also affected by inventory stuck in XBH6 or similar storage-only warehouses, please reply. Maybe if enough of us speak up, Amazon will acknowledge this is a real problem.
Thank you for reading.
ASIN: B0F5GRK8P4
FNSKU: X002M4EGPZ
FC: XBH6
Units affected: 229
Case ID: 13266272442
Duration: 1+ month
@Seller_NsKjQqJ8b47IS@Seller_RSwABJNHpHnEZ@Seller_b2AIUT8dwcS0Z@Seller_xkwDczt8sPSmx@Seller_8hQgfj6OVZYse@Seller_j9Bd91CW3ZVpr
Moderator escalation required – FBA15M42266W delivered but never processed
Hello Amazon Community Managers,
I need help escalating inbound shipment FBA15M42266W beyond standard Selling Partner Support.
The pallet was physically delivered to Amazon and we have POD, but it has never properly progressed through Checked In/Receiving.
The underlying issue has repeatedly been raised with Seller Support, including the destination/PO mapping problems associated with this inbound. However, the issue has repeatedly been treated as a reimbursement/reconciliation matter rather than an investigation into what happened to the delivered pallet.
Relevant cases include:
13256530802, 13257726962, 13274777192, 13307174062, 13247040862 and 13328677002.
New contacts are now being merged into closed case 13247040862, meaning we no longer have an open support route for the actual issue.
We are not asking the forum to process a reimbursement claim. We are asking an Amazon Community Manager to review the case history and escalate this to the appropriate FBA Operations / Fulfilment Centre Research team to determine:
1. What happened to the pallet after confirmed delivery.
2. Whether it was associated with the correct shipment/PO.
3. Why it never entered the normal receiving process.
4. What resolution is available now that Seller Support continually merges new contacts into a closed case.
We have POD and the full documentation available privately if required.
Could an Amazon Community Manager please review the above cases and arrange an internal escalation?
@Seller_RSwABJNHpHnEZ @Seller_nEEe7zUuNBBx9
Hello @Seller_Udi0JNbTrsmUV @Seller_8hQgfj6OVZYse @Seller_lmwzklfLOK2Ob,
Following Roberto's guidance in the thread "UK VAT Establishment verification pending since 20 August – VAT still being deducted" (thread 6c24e2fc), I am opening a separate thread for our case.
Seller: APEXO PRIME INC, a Florida corporation. Our current treatment is Non-Established for the EU and the UK, which is correct: our primary operating address is our office in Fort Lauderdale, Florida.
Timeline:
24 August 2026: Amazon asked us to verify our Primary Operating Address ("Verify Establishment for VAT Purposes").
8 September: we submitted the rent receipt for our office in the panel.
16 September: we opened case 13269730202 because the status had not changed.
22 September: we received a second warning: "Verify your Primary Operating Address by October 8, 2026 to avoid disbursements hold".
1 October: the upload reopened, but the list of document types no longer included the rent receipt, a lease agreement or a bank statement. Of the remaining document types, the only one we have for our office in the company's name is the internet bill.
4 October: we uploaded our AT&T Business Fiber bill for the office as Internet Bill. The panel now shows "Verification in progress".
Disbursement hold date: 8 October 2026. Deactivation date in the panel: 22 October 2026.
Case IDs: 13269730202, 13294490552
Could you please ask the specialist team for a priority review, and confirm that no action will be taken on the account while the review is pending?
Thank you.
Easy Ship No Collection
We started easyship on monday, just with one SKU to start with, that sells 4-5 units a day.
Scheduled a collection for monday, nothing. Scheduled a collection for tuesday, nothing. Took parcels to the local Evri Parcelshop instead, and got a late shipment penalty for one ordered on Sunday as it wasn't scanned in until tuesday.
I've scheduled another collection today for another 4 orders but I'm not holding out much hope. The instructions say just to click on the orders, click schedule collection, then accept these - which I've done & gone through to print the labels. So I don't see what I'm doing wrong here. I've tried to open a support case about it but because all parcel have been 'collected' (scanned when I dropped them off myself), the system thinks that they have been collected and won't give me any other option than 'My issue has been resolved' which is not helpful.
Is there anything else I should be doing? If not how can I get this notified to Amazon?
@Seller_ZyGdB49sb7An4@Seller_b2AIUT8dwcS0Z
URGENT ESCALATION REQUIRED – 1,000+ Refunds, Refund Reason Codes Inaccessible & SAFE-T Appeals Not Reviewing New Evidence
Hello Amazon Seller Support / SAFE-T Team,
We urgently require this matter to be escalated to a senior SAFE-T / Seller Fulfilled reimbursement specialist, as the current process is causing our business significant financial loss and appears to leave us with no practical method of obtaining or challenging the information being used against us.
We currently have over 1,000 refunded orders that require investigation.
The fundamental problem is that we need to establish the exact Amazon return/refund reason code (SL No) recorded against each individual refund — for example, “Accidental order”, “No longer needed or wanted”, “Damaged during delivery”, “Wrong item sent”, “Missed estimated delivery date”, etc., as shown in the attached Amazon reason-code list.
These distinctions are critical because not every refund reason is seller-responsible.
However, we are being told by Seller Support that they can only investigate ONE ORDER AT A TIME. With over 1,000 affected orders, this is completely impractical and prevents us from carrying out a meaningful reconciliation of refunds taken from our account.
There is a second, even more concerning issue with SAFE-T.
We have challenged SAFE-T decisions and supplied new objective evidence, including carrier tracking, proof-of-delivery photographs and information obtained directly from Amazon Customer Support regarding the actual refund reason.
Despite providing new evidence, we are repeatedly receiving effectively identical responses stating:
“We have reviewed the information that you provided and have denied your reimbursement request. We understand that you may not agree. However, we stand by our decision.”
The response does not address the new evidence, explain why that evidence has been rejected, or identify what evidence Amazon relied upon to maintain the original decision.
This creates a very serious concern that appeals containing new evidence are not receiving a meaningful individual review.
For example, where a customer is refunded for alleged non-delivery, we may have carrier-generated photographic proof of delivery. Where the reason is alleged damage during delivery, we may have a POD photograph showing the parcel externally sealed and intact at delivery. Yet we can receive the same generic SAFE-T rejection without any explanation of how the additional evidence was assessed.
We are not asking Amazon to automatically reimburse these orders. We are asking for a transparent and workable process that allows us to identify the exact reason for each refund and receive a fair review of the evidence for eligible SAFE-T claims.
We urgently need Amazon to address the following:
1. How can we obtain/export the exact refund/return reason code for all affected orders in bulk? We cannot reasonably raise 1,000+ separate Seller Support cases.
2. If there is no seller-facing report containing this information, can this be internally escalated for a bulk investigation/export?
3. How do we escalate SAFE-T appeals where new evidence has been provided but the response does not address that evidence at all?
4. Can these claims be escalated for manual review by an appropriately authorised SAFE-T specialist, rather than receiving repeated generic decisions?
5. Where Amazon issues a returnless refund for a non-returnable product, what evidence is used to determine that the refund reason is seller-responsible, and how can the seller access that evidence/reason code?
6. What escalation route exists where the seller believes a significant number of reimbursements may have been incorrectly denied?
This is not an isolated claim. We are dealing with over 1,000 orders, so the financial impact is potentially substantial.
We are fully prepared to provide order IDs, SAFE-T claim IDs, tracking records, POD photographs, refund dates and any other evidence required. What is not workable is being required to open more than 1,000 individual support enquiries simply to discover information that already exists within Amazon's systems.
Please escalate this to a senior Seller Support / SAFE-T reimbursement team capable of reviewing this issue at account level.
We would particularly appreciate involvement from an Amazon Community Manager who can escalate this internally, because standard Seller Support and SAFE-T channels are currently not providing a workable resolution.
Aldbury Goods Limited
Amazon disposed 52 FBA units while my case was still under investigation — no clear reason or evidence
Hi everyone,
I’m looking for advice from sellers who have dealt with FBA reimbursements, mandatory removals or incorrectly classified inventory.
I had 312 identical units of one product in Amazon FBA. Amazon has now disposed of 52 units, and I am extremely frustrated because I still have not received a clear explanation of why.
Here is the timeline:
1. May 5, 2026: Amazon says it sent a notification warning that the product required compliance documentation and that documents needed to be submitted to avoid deactivation.
I submitted the required compliance documents. The testing was Passed by CQC Intime Testing Technology Co., Ltd.
2. July 22, 2026: The compliance testing was completed successfully.
3. August 3, 2026: Amazon says it sent another notification stating that the listing was deactivated due to missing compliance documents and that I had 30 days to remove the FBA inventory, otherwise it would be disposed of at my expense.
I appealed and provided the required documents.
4. August 9, 2026: 52 units were placed in Defective status.
5. August 12, 2026: Amazon Support confirmed in writing that the listing was active and had no policy violations. I was also told that the offer was not appearing only because the inventory was out of stock.
From August onward, I contacted Seller Support repeatedly, often every 2–3 days, asking why these 52 units were Defective and how I could fix the problem. I was repeatedly told that the investigation was still ongoing and that I should wait.
September 22, 2026: Amazon says it initiated an automatic removal and destroyed the 52 units.
The biggest problem is that Amazon has given me different explanations:
- First, I was told the compliance documents had not been submitted. I provided proof that they had been submitted and passed, and Amazon confirmed that the listing was active and compliant.
- Later, Support mentioned possible label-related and detail-page defects, but could not provide any specific evidence or photos confirming these defects.
- Support also confirmed that the inventory report contains no specific reason explaining why these 52 units were classified as Defective.
So after almost two months of repeatedly asking for an explanation and being told to wait for the investigation, the inventory was simply destroyed.
I am now also being charged €554.32 for the disposal itself, separate from the value of the 52 destroyed units.
This has been extremely upsetting. I have been actively trying to resolve the issue for almost two months, but received very little information, and in the end my inventory was destroyed while I was still waiting for Amazon's investigation to be completed.
Amazon is now reviewing my reimbursement request.
Has anyone experienced something similar? How did you successfully challenge the disposal and obtain reimbursement when Amazon could not provide a specific documented reason or evidence for the Defective status?
I would really appreciate advice from experienced sellers.
Hi everyone,
I am posting here as a last resort after exhausting all normal support channels.
I have 229 units of inventory (ASIN: B0F5GRK8P4, FNSKU: X002M4EGPZ) that have been sitting in fulfilment centre XBH6 for over a month. XBH6 is a storage-only facility that cannot fulfil customer orders. My stock has been stuck in this warehouse, unavailable for sale, for over a month.
Here is what has happened:
1. Inventory stuck and unsellable. The units are physically at Amazon, but customers cannot buy them. This has been the case for over a month.
2. Storage fees are accumulating. I am being charged storage fees for inventory that Amazon is preventing me from selling. This is money going out for zero return.
3. Seller Support has been useless. I have opened multiple cases. The only response I receive is to "wait." No timeline. No action. No meaningful help.
4. Case 13266272442 has been ignored for a week. I have followed up repeatedly. No reply. No acknowledgment. Nothing.
This is not a minor inconvenience. For a small business, having 229 units locked in a non-shipping warehouse means:
Lost sales
Damaged listing rankings
Wasted advertising spend on out-of-stock listings
Ongoing storage fees for unsellable stock
I have seen other sellers on these forums reporting the same problem with XBH6 (and similar warehouses). Some have been waiting months with no resolution. This is a systemic issue, not an isolated case.
What I need from Amazon:
A concrete plan to transfer my inventory from XBH6 to a fulfilment centre that can actually ship orders, and
A response to case 13266272442, and
Compensation for the storage fees charged while my inventory was unsellable, the lost sales, and the damage to my business caused by Amazon's failure to make my inventory available for sale.
I am not asking for favours. I am asking Amazon to take responsibility for inventory that is in its possession but that it has made impossible to sell, and to make my business whole for the losses this has caused.
If you are also affected by inventory stuck in XBH6 or similar storage-only warehouses, please reply. Maybe if enough of us speak up, Amazon will acknowledge this is a real problem.
Thank you for reading.
ASIN: B0F5GRK8P4
FNSKU: X002M4EGPZ
FC: XBH6
Units affected: 229
Case ID: 13266272442
Duration: 1+ month
Establishment for VAT Purposes
@Seller_8jTaPVdxmoZSW
Under UK tax law, Amazon is legally required by HMRC to verify whether sellers are genuinely established in the UK for VAT purposes. This determines who is liable for collecting and remitting VAT on your sales. If Amazon cannot confirm your UK establishment status, they may begin collecting VAT on your behalf — which can affect your pricing, margins, and cash flow.
The "Verification in progress" status means Amazon has received your information but has not yet completed the review.
Possible Root Causes for the Delay
There are several reasons why this verification can remain stuck for an extended period:
1. Legal Name or Address Mismatch Amazon's verification system enforces strict matching between the information in your Seller Central account and official records held by HMRC or Companies House. Even minor discrepancies — such as abbreviations (e.g., "Ltd" vs "Limited"), extra spaces, punctuation differences, or a trading name vs. registered company name — can cause the verification to stall or fail silently without a clear rejection notice.
2. Document Quality or Completeness Issues If the documents you submitted (e.g., utility bills, bank statements, HMRC correspondence, Companies House certificate) are unclear, expired, or don't fully demonstrate UK establishment, the review may be held in a pending queue awaiting manual review rather than being outright rejected.
3. Manual Review Backlog Verifications that cannot be completed automatically through HMRC's systems are routed to a manual review queue. These queues can experience significant backlogs, particularly during peak periods or when there are high volumes of verification requests across the marketplace.
4. System Processing Delays In some cases, the verification may have actually been completed on the backend, but the status displayed in Seller Central has not updated. Performance notifications can take 24 to 72 hours to clear after a successful verification, and in some cases the status display can lag even longer.
5. VAT Deregistration or Status Change Trigger If you recently deregistered from VAT, changed your VAT number, or made changes to your business structure, this can trigger a re-verification flag in Amazon's system. The system may no longer be able to verify your UK establishment status through your VAT number alone, requiring additional documentation.
6. Repeated Verification Loop Some sellers have reported being asked to verify establishment multiple times — each time successfully — only to have the system request verification again shortly after. This appears to be a known system issue where the verification status resets, and can result in payment holds and selling restrictions.
How This May Be Affecting Your Business
While the verification is in progress, you may experience one or more of the following:
- Amazon collecting VAT on your sales — If Amazon cannot confirm you are UK-established, they may begin treating you as a non-UK-established seller and collecting VAT directly, which can affect your pricing and margins.
- Payment holds or disbursement delays — Some sellers have reported funds being held during the verification period.
- Account health warnings — You may see performance notifications or "Account at Risk" banners related to the pending verification.
Recommended Steps to Resolve
Step 1: Verify your business information matches exactly
Go to Settings > Account Info > Business Information in Seller Central.
Compare your legal entity name and registered address character-by-character against:
Your HMRC VAT registration certificate (if VAT registered)
Your Companies House registration (check at companieshouse.gov.uk)
Ensure the name format is identical — including "Ltd" vs "Limited", spacing, and punctuation.
Step 2: Check your VAT number status on HMRC
- Visit the HMRC VAT checker: https://www.tax.service.gov.uk/check-vat-number/enter-vat-details
- Confirm your VAT number shows as valid and that the registered name matches your Seller Central legal name exactly.
- If there's a mismatch, you'll need to either update your Seller Central business name or contact HMRC to correct their records.
Step 3: Review your Performance Notifications
- Go to Performance > Performance Notifications in Seller Central.
- Look for any notifications specifically about the VAT establishment verification.
- These notifications sometimes contain specific instructions about what additional information or documents are needed.
Step 4: Re-submit your establishment documents If you have the option to re-submit, provide clear, current documents that demonstrate your UK establishment. Strong evidence includes:
- HMRC correspondence showing your UK business address
- UK Companies House certificate of incorporation
- Recent UK utility bill or bank statement in the business name at the registered address
- UK business rates bill or commercial lease agreement
Ensure all documents are:
- Dated within the last 3 months (where applicable)
- Clearly legible (not blurry or cropped)
- In the exact same business name as your Seller Central account
Step 5: Open a case with Seller Support
Go to Help > Get Support > Selling on Amazon > Tax Questions
In your case, include:
A clear statement that your "Establishment for VAT Purposes" verification has been stuck in "Verification in progress" for [X weeks/months]
Confirmation that your business name in Seller Central matches HMRC records exactly
A list of documents you have already submitted
A request for a specific update on what is causing the delay
Use keywords like "VAT establishment verification stuck" or "establishment verification pending" in your case description to help route it to the right team.
Step 6: Check the DAC7 portal (if applicable)
- If you sell on European marketplaces, note that DAC7 compliance and VAT establishment verification are two independent systems. Completing one does not automatically resolve the other.
- Navigate to the DAC7 portal in Seller Central to ensure that is also up to date, as issues there can compound with VAT establishment problems.
Important Notes
- VAT verification can take up to 14 calendar days after each submission. If you've re-submitted documents, each resubmission starts a new verification cycle.
- If Amazon has started collecting VAT on your sales incorrectly (i.e., you are genuinely UK-established and VAT-registered), this should be corrected once the verification completes. Keep records of any VAT Amazon has collected during this period.
- Do not remove and re-add your VAT number repeatedly, as this can trigger additional verification cycles and potentially flag your account for fraudulent registration attempts.
If Your VAT Number Was Rejected
If at any point your VAT number was rejected rather than just pending:
Check the HMRC website to confirm the number is valid
Verify the registered name matches your Seller Central name exactly
If the names match but the number was still rejected, you can email vat-number-appeals@amazon.com (for UK VAT issues) with:
Your Amazon Merchant ID (MCID)
Your VAT number
Your company name in Seller Central
An explanation of any name/address differences
A copy of your UK VAT registration certificate
I hope this helps
JiAlex
Seller Identification Not Working
Hello all,
Amazon has flagged my account for "fradulent activity" and will de-activate it in 14 days unless I identify myself. They've provided a link to an identity verification but every time it says the same thing:
"We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.
Please check the latest performance notification to confirm you have the correct link to the video verification
[link] - (i replaced the link here with link just incase its a personalised link rather than a generic one)
Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request."
I've now contacted seller support 4 times, twice via email and twice via the live phone call option. On both phone calls the support staff opened a ticket and said they would direct my concern to the appropriate team, however it has taken them an entire week to get back to me which has cut the 14 day window in half. Furthermore their email only resent me the EXACT SAME link and generic information on how to verify.
Does anyone have any advice on what to do? Is there a non-generic support system I can appeal to in order to verify my details? I am fully ready and willing to do so but the link simply is not working.
