Hello Amazon Moderators and Sellers,

I am writing to request an urgent, proper review of my existing Amazon.com US Seller account belonging to THE KYNXZ BRAND LLC. Today marks approximately 30 days since this issue began, yet my account remains inaccessible and has not been reinstated.

I respectfully ask Amazon to explain what is preventing reinstatement when I have repeatedly explained the suspected security incident, submitted supporting evidence, and followed the appeal process.

1. What Happened: Suspected Account Compromise and Unusual Payment Activity

My account was placed on temporary hold after Amazon detected unusual payment activity involving a credit card that does not belong to me or my business.

Based on my investigation and the information available to me, I believe an unauthorized third party may have compromised account access by obtaining Amazon session cookies and used access associated with the Amazon Shopping app to add a third-party credit card.

Initially, I suspected that a former employee might have been responsible. As a result, I took action against that employee and removed/fired them from our business operations. However, subsequent consideration of the possible account compromise means I do not want to present an unverified accusation against that individual as an established fact.

I have now taken control of the business operations and account access. My priority is to establish the facts, cooperate with Amazon's security process, and resolve the issue correctly.

2. The Central Problem: Amazon Requests Authorization for a Card That Is Not Mine

Amazon continues to respond with statements that I have not provided sufficient documentation to verify my authorization to use the credit card on file.

How can I provide proof of ownership or authorization for a payment card that I do not own and did not authorize?

I have explained this distinction repeatedly and submitted supporting evidence. I cannot honestly manufacture ownership documents or submit false information to satisfy a requirement that does not reflect the facts.

I am asking Amazon to assess the evidence objectively, investigate the suspected unauthorized activity, and determine the appropriate way to resolve the disputed payment method.

If further verification is necessary, I am willing to cooperate with an appropriate secure verification process, including a video verification appointment if Amazon offers one.

3. Repeated Appeals and Lack of a Case-Specific Resolution

I have raised approximately 31 support cases and sent more than 50 emails to PI-Seller Appeals/Amazon regarding this matter.

Despite these repeated efforts and the explanations and supporting evidence submitted, I continue receiving generic or automated responses that repeat the same request concerning the disputed card. I have not received a clear, case-specific explanation of what evidence would resolve the issue or how I can proceed when I cannot access the affected account.

My UK Seller Support cases are:

Case #13353201302

Case #13353304672

I am sharing these case IDs so the relevant team can locate the correspondence and understand the assistance I have already sought. I am contacting Support through UK store because I cannot access the affected US accoun Store.

4. Account Access and Business Impact

My existing Amazon.com US Seller Central account remains inaccessible. This prevents me from managing the account normally and makes it difficult to follow instructions that require me to contact Support or complete steps from the affected account itself.

Meanwhile, my existing US FBA inventory includes time-sensitive and expirable units. Continued delays increase the risk of inventory loss and further financial damage.

Amazon monthly subscription $39.99 charges are also continuing while I remain unable to access and manage the affected account. I respectfully request that Amazon address these ongoing business consequences as part of the resolution.

5. My Requests to Amazon Moderators

I respectfully request the following actions:

Escalate this matter urgently to the appropriate specialized team with the authority to resolve the existing US account restriction.

Please Review the submitted evidence and investigate the suspected unauthorized account and payment activity rather than repeatedly requesting proof of ownership of a card that is not mine.

Explain clearly what specific requirement remains unsatisfied and provide a workable, secure process for any outstanding verification.

Help restore access to my existing Amazon.com US Seller Central account and reinstate the account if the review confirms that the requirements have been satisfied.

Address the risk to my time-sensitive inventory and the continuing monthly account charges while access remains restricted.

6. Request for a Fair and Evidence-Based Resolution

I understand that Amazon must protect its platform and verify payment authorization. I am not asking Amazon to ignore its policies or waive legitimate security requirements. I am asking for a fair investigation based on the actual circumstances and evidence.

After approximately 30 days, 31 support cases, and more than 50 E-mails, I still do not have a meaningful resolution. I cannot resolve this by submitting false documents, and I should not be expected to prove ownership of a payment card that is not mine.

Amazon Moderators, please review this situation and help escalate it to the team capable of resolving the restriction and restoring my existing US Seller account. I am ready to cooperate with legitimate verification requirements and provide truthful information through an appropriate secure channel.

I sincerely request a clear explanation, a practical path forward and urgent assistance before more inventory and business value are lost.

Thank you for your time and consideration.

Business: THE KYNXZ BRAND LLC

UK Seller Support Cases: #13353201302 and #13353304672

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