YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.

I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.

Order ID: 206-9326319-8547518

Courier: Evri

Estimated delivery: 9 December 2025

Actual delivery: 8 December 2025 (EARLY)

Proof: Courier photo + GPS confirmation

Facts (no opinion, only evidence)

• The parcel was delivered one day earlier than the estimated delivery date

• Evri provided delivery photo and GPS confirmation

• The customer later stated the parcel was stolen after delivery

• This is not “not received”, it is post-delivery theft

The customer literally confirms this in writing.

Critical issue

Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.

AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.

This should not happen.

Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.

Yet:

• The claim was opened

• The claim was closed as “refunded by seller”

• A defect was still applied to my ODR

This makes sellers look like a freebies shop with unlimited stock, where customers get:

Delivery

Theft after delivery

Refund

A-to-Z claim on top

And sellers pay twice.

Why this is wrong

• Delivered early, not late

• Confirmed delivery with photo + GPS

• Customer admits stolen after delivery

• Full refund issued before A-to-Z

• No seller fault, no breach, no delay

This is purely an Amazon process failure, not seller performance.

@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93

@Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr

My client need approx 15 users who can buy my product and leave me a 5-star review to help my product rank in amazon algorithms. In return, you can get commission of $10. Here's my product amazon.co.uk/dp/B0CQ8VRPY1/

If anyone is intersted please let me know

My current VTR as of today is 75%.

I post all my Amazon orders 2nd class signed for myself the next business day.

I have 10 of my 40 items recorded as not having a Signature to prove delivery.

I have another 2 that will come in to my VTR numerator and denominator this week which will take it to 28.6% failed delivery!

I don't have any more sales that will increase my denominator this week.

I am at risk of having my selling privileges removed.

I have contacted Royal Mail on several occasions but they take ages to actually reply.

I have escalated a complaint to them highlighting that on their trucks their branding is 16 billion items delivered safely every year.

Based on my experience, noting these items were posted late November / early December, before the Christmas spike in volumes that means on a simple mathematical assumption they are failing to deliver over 6 billion of items every year!!

No answers on a postcard thanks, unlikely they would get to me.

My prior loss rate, over the 8 years I have been selling on line, over 80 items per week on a range of on-line platforms was one every couple of months.

This beggars belief.

It leads me to ask myself, are they posting signed for items without getting a signature?

I am having an ongoing issue with order number 205-0016492-0467506. My buyer opened a return request and subsequently sent the item back via the Amazon issued Evri return label. Despite clear tracking indicating the item is / was on route to me, I have never received the returned item. The latest tracking, as updated on Wed Dec 10 shows the following message - The sender's asked us to return your parcel. Please contact the sender if you need help. I have attempted to contact Evri for further assistance and in order to file a claim for the now deemed lost item, however, they will not assist me as I am the receiver and not the sender. I have tried multiple times to bring the point across that, not only have CS refunded my buyer but the latest tracking implies they are going to receive the item returned to them. The SAFE-T claim team, however, dismiss this and they continue with the message that I should be the one opening a case with Evri. I have supplied screenshots from Evri, clearly informing me that I cannot do anything in this scenario as I am the receiver and not the sender. SAFE-T claim ID is 28548-36624-0164047. I really need this resolving. Myself and many other sellers I am in communication with let many SAFE-T claims be denied and move on, allowing their business to take the loss but it is not sustainable.

I have a customer that has made 10 orders on amazon.com and each time the order gets automatically refunded and the customer doesn't return the items... I just get a notification that the item has been refunded.

these are FBM orders,.,, am I doing something wrong>

spoke to seller support about this .. they suggested I make a safe-t claim but when I do it says

This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details