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    Results for "탤g상담 tsbusim 탬스뷰선불유심내구제 직장인연체자대출 가전내구제당일 당일대출대부 전라남도24시비대면개인돈소액대출"

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    Results for "탤g상담 tsbusim 탬스뷰선불유심내구제 직장인연체자대출 가전내구제당일 당일대출대부 전라남도24시비대면개인돈소액대출"

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    🤔 Chargeback Claims vs. A-to-Z: Know the Difference and Respond Correctly
    by Seller_NKThfzyLqL5QW

    Hello Sellers,

    If you've received both chargeback notifications and A-to-Z Guarantee claims in your account, you're not alone. Many sellers find these two dispute types confusing because they look similar in Seller Central but work very differently. Responding incorrectly, or missing a deadline, can cost you money and affect your Order Defect Rate. Here's what you need to know.

    What's the difference?

    An A-to-Z Guarantee claim is filed when a buyer contacts Amazon directly to dispute an order. Amazon reviews the case and makes the decision. A chargeback, on the other hand, is filed when a buyer contacts their bank or credit card company to dispute a charge. The bank makes the final decision, not Amazon. Both affect your Order Defect Rate, but the response process and timelines are different.

    A key exclusion to note: if an order already has a chargeback claim filed against it, an A-to-Z claim cannot also be filed on the same order, and vice versa.

    How to respond to an A-to-Z Guarantee claim

    You have a short window to act. Once a claim is filed, it's placed on hold for three days while you have the opportunity to represent your side. Navigate to Performance > A-to-Z Guarantee Claims in Seller Central, find the claim under the "Action Required" tab, and select "Respond to Amazon." Provide clear, specific evidence: proof of delivery with tracking, buyer-seller correspondence, or documentation showing the item matched the listing description.

    If you don't respond within the timeframe, the claim is automatically granted in the buyer's favour and your account is debited. If a claim is granted against you, you have 30 calendar days to submit an appeal with new information.

    How to respond to a chargeback claim

    When a chargeback is filed, Amazon contacts you via email requesting transaction information. You have 7 calendar days from the email date to respond. You can either issue an immediate refund or represent your case to the credit card company via Amazon.

    To represent your case: go to Performance > Chargeback Claims in Seller Central, then select "Represent your case." Provide compelling evidence such as proof of delivery, tracking information, or signed delivery confirmation. The bank reviews your evidence and makes the final decision, which can take up to 90 days.

    If you miss the 7-day response window, Amazon may debit your account for the transaction amount.

    Preventing both types of claims

    The best practices overlap significantly. Use the shipping address provided by Amazon (you're liable for disputes on orders sent elsewhere). Ship with a valid tracking number and use delivery confirmation for high-value items. Respond to buyer messages within 24 hours. Keep records of shipping dates, methods, and tracking for at least 6 months after the order date. Authorise and process returns promptly within your stated policy.

    Key differences at a glance

    • A-to-Z: Buyer contacts Amazon. Amazon decides. You have 3 days to represent, 30 days to appeal.
    • Chargeback: Buyer contacts their bank. Bank decides. You have 7 days to respond. Final outcome can take up to 90 days.
    • Both impact your Order Defect Rate (though unauthorised transaction chargebacks do not affect ODR).

    Helpful resources

    Share your experience

    Have you dealt with both chargebacks and A-to-Z claims on your account? What evidence did you find most effective when representing your case? If you've successfully appealed a granted claim, what approach worked for you? Share your insights below.

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    Seller_pZPUigSoKl3Mk
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    Need written confirmation of legal entity change date for HMRC VAT check
    by Seller_pZPUigSoKl3Mk
    Amazon replied

    Hello,

    I need help obtaining written confirmation of a legal entity/business name change on my Amazon Seller account.

    The account was transferred/updated to a limited company in January 2024. I have an email from Amazon dated 24 January 2024 confirming that the request to change the business name was verified and reflected in the account.

    The issue is that HMRC appears to have received Amazon sales data covering the full history of the Seller account, including the period before the account was transferred to the limited company.

    As a result, the VAT compliance officer is treating some pre-transfer Amazon sales as if they belonged to the limited company, even though those sales were made by a separate sole trader business before the transfer.

    I have explained that the pre-transfer Amazon sales belonged to the previous sole trader business, and that the limited company only traded on Amazon from the date of the transfer. However, I need clearer written confirmation from Amazon showing the effective date when the limited company became the legal entity/business name for the Seller account.

    Could an Amazon moderator please advise which team or case category can provide confirmation of:

    the date the legal entity/business name was changed to the limited company;

    whether the account had a different legal entity/business name before that date;

    confirmation that the limited company was not the legal entity for the account before the change.

    This is required so that the Amazon sales data can be reconciled against the correct trading entity.

    Thank you.

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    Seller_y1oOV7IRdwzeB
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    EPR Pay On Behalf - Need EPR Registration Numbers by 12th August
    by Seller_y1oOV7IRdwzeB

    Following up on this, I did get a fairly detailed reply from Seller Support (amazingly). It gave plenty of detail, but it's such a complex subject that any information was always going to fall short. It amounts to saying it doesn't effect Pan EU enrollment if you're non compliant, but the products in the non compliant country will not be visible for sale.

    We went through our country by country sales. Of the 24 EU countries to which we had sales, 10 of them make up 98.5% of our sales volume. With our current registrations, that leaves Italy (possible small business exemption), Belgium, Switzerland, Netherlands and Sweden as the ones we still need to deal with.

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    OTDR - 89%, At risk of deactivation?
    by Seller_TJr1f9I1ncjgY

    We send most of our orders via Royal Mail Tracked 48 but unfortunately our OTDR is usually hovering around 80%, (currently 89%) so we have had the 'Your seller-fulfilled offers are at risk of deactivation' warning on seller central for quite awhile!

    Would Amazon actually deactivate our account? What should we do? I don't think we qualify for Amazon post as most days dispatch under 40 parcels, should we move to Tracked 24?

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    Amazon reviews disappeared after adding a variation
    by Seller_8hQgfj6OVZYse

    Hello @Seller_DmLN3SuZr820j,

    Thanks for reaching out about this. What you're experiencing with your variation and reviews is actually something we see come up from time to time, so let me walk you through what's likely happening and how to address it.

    What Happened to Your Listing

    When you added product information to your new 2-pack variation, that data likely propagated to the parent ASIN level. In a variation family, child ASINs can inherit information from the parent — and edits made at the parent level can cascade across all children. This is why your entire listing was affected rather than just the new variation. Going forward, when editing variations, always make changes at the individual child ASIN level through Manage Inventory by clicking the "Edit" button on the specific ASIN you want to update.

    Why Your Reviews Disappeared

    Amazon recently updated how reviews are shared across variations. Reviews will only be shared when product variations have minor differences that don't affect a product's core functionality. Reviews will no longer appear on variations with significant differences, which may affect your overall star ratings and review counts. A single-unit product vs. a 2-pack could be considered a significant enough difference to trigger this change.

    Additionally, when catalog changes are made to a variation family, the system needs time to reprocess the product set. This can take up to 92 hours (about 4 days) to fully propagate. So your reviews may still be processing through the system.

    What You Can Do

    1. Wait 24–92 hours — Catalog changes, including review sharing, can take time to fully process. Give it a few days before taking further action.
    2. Verify your listing attributes — Make sure all child ASINs in your variation family have consistent attributes (product type, category, etc.). Inconsistent attributes are the most common reason reviews stop sharing.
    3. Check your detail page — Visit your product page directly at `amazon.co.uk/dp/B0GHPD9KHT` to confirm how the listing currently appears to customers.
    4. Contact Seller Support — If after 4 days your reviews haven't returned, open a case referencing this issue. If your case resolves and you have any follow up questions, please share the case ID with me here, and I'll review to see what options exist for escalation.

    About the Product Performance Widget

    The widget not displaying your ASIN automatically is likely a temporary indexing delay related to the catalog changes you made. This should resolve itself as the system finishes processing your updates.

    Hope this helps get things sorted! Let us know how it goes.

    Regards,

    - Manny

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    Submission Under Review We are reviewing your request and will email you the details within 24 hours.
    by Seller_BhA7oyf7W9mk3
    Amazon replied

    I've been getting this message for weeks now. I have messaged customer support several times, and they keep sending me a link to update my credit card, but I can't, because I can't log in. I have had to log in here with an old account just to post this. Is there any way to actually speak to a human instead of just emailing and getting generic replies? I feel like no one is actually listening to what my problem is.

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    A-Z Dispute
    by Seller_5zI0wsS66MHFL

    Hi @Seller_VDIT8dJCVOYKH,

    As Xander and Billy mentioned before,

    user profile
    Seller_dnxnrsZIeTNo3
    make sure you've attached your POD evidence via Buyer-Seller Messages and referenced it in your appeal text, since the appeal text box itself doesn't support attachments.
    user profile
    Seller_b2AIUT8dwcS0Z
    For the two orders with no signature confirmed, please re-send the POD documents (showing the recipient's signature matching the buyer's name) via Buyer-Seller Messages for each order.

    The basic approach will be to attach the POD (Signature of the recipient) via Buyer Seller Messages and reference it in your appeal (or in your new Seller Support case).

    Can you please confirm that you have already done this for each order?

    At the moment here is what I can see:

    • 204-8688864-2672359: Picture of a building (uploaded 24 Mar 2026 04:31. No signature.)
    • 203-9588225-6350731: No contact confirmed via Buyer Seller Message. No signature.

    Best Regards,

    Ken

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    Seller_p940Jehgj1NWn
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    Amazon Shipping Templates and Delivery Estimates on Product Detail Page
    by Seller_p940Jehgj1NWn

    Most of our listings are Seller Fulfilled with Evri Next Day or Royal Mail Tracked 24.

    Our OTDR is over 98% with SSA enabled on shipping templates and automatic handling time enabled. In general 0 days of handling time.

    Still Amazon shows +3 days padding on estimated delivery dates on our Product detail pages (PDP) of our ASINs.

    Ideally we should be seeing delivery +1 day before cut-off time and delivery by +2 days after cut-off time.

    Any idea what we are doing wrong and how we can fix this issue with delivery time padding on PDP?

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    SFP and DELIVERY ETA ISSUES clear issue
    by Seller_GGJOfKg6aTRV0

    Hi,

    I've seen a lot of posts about this recently, so I wanted to share where we are after opening multiple cases with Amazon and still receiving no meaningful response.

    Our Standard Delivery shipping profile is set to 0-day handling, 7 days a week, with all orders shipped via a 24-hour courier. Despite this, customers are currently being shown an expected delivery of Friday. Today is Monday.

    Based on our settings and our current account padding of 1.3 days, the latest estimated delivery should be Wednesday, not Friday. This is clearly incorrect and is costing us a significant number of sales. This issue only occurs when our courier is linked to our shipping profile using SSA.

    We've also tested Amazon's new Delivery+ system, but the delivery estimate is exactly the same. My understanding was that Delivery+ was intended to improve delivery speeds, so this makes no sense.

    With SFP, our Prime offers are finally showing next-day delivery again after weeks of incorrect estimates. However, non-Prime customers are being shown delivery dates of 21st-23rd, even though today is the 13th. That's up to a 10-day delivery estimate for orders that we actually dispatch using next-day delivery as standard.

    Amazon, the delivery padding being applied here is clearly wrong. It's having a direct impact on sales. We've opened three cases and spent countless hours on the phone, yet we've still had no explanation or update.

    Our operation runs 24 hours a day, 7 days a week. We physically cannot dispatch orders any faster than we already do.

    Can someone from Amazon please investigate and provide an update?

    One final point: if our SFP offers are correctly showing next-day delivery, why aren't our standard offers?

    As a comparison, if we switch to a shipping profile that doesn't use an SSA-linked courier, our estimated delivery immediately changes to 2 days. That strongly suggests this is now a technical issue rather than a configuration issue on our side. I have also spoken with many contact within DPD, EVRI, Royal Mail, DHL and they currently all assure us that they are not running with any SSA Delay.

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    All my orders have suddenly become Prime!!!
    by Seller_npJBKyW0TCo4M

    Just remove "Tracked 24" from your shipping template. Whoever is in charge of Amazon's shipping settings has never worked on the other side and is detached from reality.

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