ah ok so it sounds like you need to upload the tracking number before hitting dispatched and even 10 mins later is too late….

It’s a lot of copy and paste but whatever they say I guess!

apparently there’s a 5-10 minute lag of RM uploading the numbers from integrated click and drop. The rest of us who don’t have it integrated manually input tracking numbers so it’s not a RM issue. It’s Amazon.

With our premium delivery orders we process these in a different way and the tracking is uploaded before we hit despatch. None of these are affected or on the defect report.

Amazon is locking in the tracking at the time of despatch and not fetching data after this like they usually do.

Good Morning,

Just wondering if any other sellers have experienced something similar.

We've been receiving removal orders from Amazon for between 10-25 units of various different items. 4 were marked as 'Warehouse Damaged' and the rest as 'Merchant Damaged'.

After 2-3 removal orders automated by Amazon and me cancelling them I requested and explaination & photographic evidence of the 'damaged items'. I was told the products had 'leaked' (they're pet supplies so no liquid!!) and was told Amazon won't provide photo evidence of the 'damaged' products - when I reminded them they did last year with another issue they reluctantly did send through the photo's.

Anyway, I received 13 images. It looks like what I can only describe as maybe curry sauce has been spilt over our products and packaging. I explained this is a liquid so 3rd party damage, warehouse responsibility.

I had a call with FBA and they accepted it looks like it was damaged by the warehouse or 'in transit'. I can rule out 'in transit' as the products damaged were shipped to Amazon in 3 seperate shipments over the space of 1 month.

Amazon said I would receive an update and then closed the case (Case ID: 12156626562). Two weeks later I've heard nothing. I contacted FBA to get an update on this and now being told, 'they can't find the previous case id' - I've even sent a screenshot of it.

Is this just another example of Amazon's incompetance and 'no responsibility' attitude?

So frustrating and taking up so much time trying to speak to somebody who actually knows what they are doing.

Any suggestions?

Hello Seller Forums / Amazon moderators,

I need help routing a Payments/Disbursements issue for our UK seller account (Britta Ltd, Planet_Fancy_Dress). A significant balance remains withheld in our Selling on Amazon payments account - £37,916.82.

Key points:

• The rights-owner matter has been settled and closed with the brand owner (they have confirmed settlement and taken steps to retract/notify Amazon).

• We have submitted a full remediation Plan of Action and evidence in Account Health.

• We need a clear statement of account showing: total withheld, any reserves/deductions/chargebacks/refunds, the contractual basis for each, and a release timetable.

• We keep receiving generic/automated responses via Seller Central and cannot reach a Payments decision-maker.

Can an Amazon moderator please escalate/route this to the correct Amazon Payments team for a proper written breakdown and disbursement plan?

Marketplace: Amazon.co.uk

Seller ID / Merchant Token: A28825DV9841TZ

Payments/Disbursements Case ID(s): 12038672192

Withheld balance shown in Payments dashboard: ££37,916.82.

Period withheld since: 14th March 2025 almost 9 months

We are a small family-run business with young children, and Amazon has been our sole source of income. Since the suspension of our seller account, our business operations have completely ceased.

We acknowledge our responsibility and have fully cooperated with Amazon by providing all requested information and documentation. We have submitted multiple appeals over the past few months and have also made significant changes to our business structure to ensure full compliance. Unfortunately, despite these efforts, we have not received a positive or conclusive response.

We have been selling on the Amazon platform for over 10 years as a trusted and genuine seller. The suspension arose due to unforeseen circumstances, and we have taken every possible step to rectify the situation. At this stage, we are unable to provide any additional information beyond what has already been submitted.

All of our funds remain withheld, which has placed us under severe financial strain. We are unable to pay suppliers and vendors, and some have initiated legal action against us. This prolonged situation has resulted in significant personal and financial hardship.

We respectfully request that this matter be escalated to the relevant team for urgent review. We are seeking a prompt resolution, including reinstatement of our seller account and the release of our funds, so that we may meet our financial obligations and stabilize our business.

We kindly ask that our long-standing selling history, full cooperation, and the extended duration for which this issue has remained unresolved be taken into consideration. We remain fully willing to cooperate further if required.

This ongoing situation has also had a serious impact on my mental wellbeing, resulting in persistent stress, anxiety, and depression, particularly due to concerns about fulfilling supplier payment obligations. The prolonged stress has affected my ability to function effectively both professionally and personally, including my capacity to parent and manage daily responsibilities.

We sincerely appreciate your time and support and would be grateful for your assistance in helping bring this matter to a fair and timely resolution.

Thank you.

Thank you, but this reply is missing the main point.

I did already contact Seller Support when this happened. The support agent checked from their side and also could not find any matching customer orders. The FBA inventory status they saw was exactly the same as what I saw. Their advice was simply to wait 24 hours and monitor it.

So this was not just a case of me looking at the wrong page, using the wrong filter, or misunderstanding the screen.

On the browser point, I had already tested that:

I used Firefox and Opera at the same time

both were logged into the same UK Seller Central account

both had the same filters and parameters

both were hard refreshed with Fn + F5

the discrepancy still remained

So no, this was not obviously a browser cache issue.

Also, saying “Opera is unsupported” does not explain why Seller Support could not see the orders either. Unless Seller Support were also using Opera, the browser explanation does not fit the facts.

The real issue is this: both the seller and Seller Support were seeing the same absence of orders, while the SKU was still showing customer-ordered units. Later, the inventory moved into stranded status. That points to inconsistent seller-facing system data, not just a local browser problem.

Sellers are expected to make decisions based on what Amazon shows us. If Amazon shows stock as customer ordered, but neither the seller nor Seller Support can see the actual order, then telling the seller to clear cache and wait is not a real answer.

This is why I believe the problem is a Seller Central sync or backend visibility issue. Blaming the browser is just an easy way to avoid addressing the actual inconsistency.

If Amazon wants sellers to trust the inventory and order pages, then those pages need to reflect the real state of the system. In this case, they clearly did not.

Please do not reduce a system inconsistency to “try another browser” when Seller Support saw the same thing and could not explain it either.