FBM seller. I’ve just received the email saying Amazon will automatically move our Standard Shipping templates to automated transit times in 14 days.

We offer free delivery, absorbing that cost. I’m particularly concerned about how this is supposed to work with Royal Mail 2nd Class Large Letter, which we use for the majority of our lower-value orders and is untracked. Our handling time is 1 day and Transit Time currently 2-3 days (3-5 for remote locations).

Amazon says automated transit times are based partly on carrier performance, but how can Amazon accurately monitor the delivery performance of an untracked service when there’s no delivery scan telling them when an order actually arrived? Or are they going to use Royal Mail's quoted performance figures? (royal mail state that 90.2% of Second Class was delivered within three working days so if they use that do we expect at least 10% of orders to be reported as INR?)

Royal Mail 2nd Class can also be notoriously unpredictable. My concern is that Amazon could start giving customers earlier delivery promises based on assumed/average performance, resulting in more INR claims when items run late. Or it could go the other way and extend the estimates, making FBM listings less attractive unnecessarily.

It seems odd to remove the seller’s ability to set an appropriate transit time when Amazon potentially has less information about when these untracked orders actually arrive than the seller does.

Anyone using SSA automated transit times already, particularly with untracked Royal Mail 2nd Class? What sort of delivery estimates is Amazon giving your customers?

Email in full:

"Hello,

Accurate delivery promises help customers make confident purchasing decisions. Our automated transit times use real carrier performance data to set realistic shipping promises, which builds customer trust and reduces negative delivery experiences.

Compared to seller-set transit times, automated transit times are 30% more accurate on average. This means your orders are more likely to arrive on time, which protects your account health, and can help driving sales.

What’s changing? – In 14 days, we will upgrade your shipping settings to use automated transit times on Standard Shipping templates. Amazon will handle this upgrade on your behalf. This change does not affect shipping options for Seller Fulfilled Prime (SFP) or Premium Shipping, or shipping templates which already had Shipping Settings Automation enabled.

If you consistently use the same shipping services, Shipping Settings Automation calculates transit times based on the following:

* The closest warehouse to the buyer

* Up-to-date carrier performance from the carriers you have shipped with before

* Known network disruptions

Now, if a SKU does not have enough shipping history to identify a preferred shipping service, we'll set transit times based on similar products that you've shipped to the customer’s destination region.

No action is required. However, we recommend reviewing your shipping template to ensure all shipping services and locations you use are enabled.

If you want to review the inputs Amazon used to set your delivery dates, you can download your order reports to view the history of what inputs Amazon used on every order.

Seller Central → Menu → Orders → Order reports → Download

If you have any questions, contact seller support."

Hello Amazon Community Managers,

I am requesting help with a persistent technical issue affecting our US INFORM Consumers Act Identity Verification.

The issue has been documented since July 14, 2026. Our US seller account remains active with no restrictions on sales, disbursements, or shipment creation, but the account is currently At Risk, with a deadline of September 9, 2026.

Each verification attempt follows the same pattern:

1. Seller Central accepts the identity information and documents.

2. The page changes to “We are validating your information.”

3. Later, the workflow returns to the original submission page.

4. No field is highlighted as incorrect, no document is identified as invalid, and no specific rejection reason is provided.

On some attempts, the system also displayed error RES minus 1.

On August 30, an Account Health Support specialist reproduced the issue during a live call. The specialist verified our information, cleared the browser cache and cookies, used Safari, and submitted the form with us. The page showed “validating” and then reset again.

AHS instructed us not to make any further submissions while the internal technical investigation is pending. We have followed that instruction.

Relevant cases:

- 21500379181 — screenshots, URLs, timestamps, RES minus 1, successful submission, and subsequent reset.

- 21650900551 — AHS documented that verification was retriggered without identifying any incorrect information or invalid document.

- 21804164811 — AHS reproduced the problem during the August 30 call and escalated it for technical investigation.

There may also be a backend data-synchronization issue. The INFORM panel still displays our former St. Petersburg, Florida business address, while Seller Account Information contains our current Hallandale Beach, Florida address.

Our Canadian Identity Verification is also pending, with a deadline of October 19, 2026. In an August 10 AHS follow-up, we were advised that the Canadian identity verification could not be completed until the unresolved US verification was resolved.

Could an Amazon Community Manager please review the cases above and the existing internal technical review, and escalate this to the team responsible for the INFORM Identity Verification workflow?

We specifically need help with:

- investigating why accepted submissions are not retained;

- checking for stale backend account data;

- resetting or resynchronizing the verification workflow;

- advising what we should do before September 9 while following AHS instructions not to resubmit.

Thank you.

@Seller_9Kb3jdNMszN2C, could you please review the case IDs above and, if appropriate, help route this recurring INFORM Identity Verification reset to the relevant technical team?

Looking for anyone who has been through this, because I've exhausted the normal routes.

What happened: On 2 August, 62 of our SKUs were flagged under Organic Certificate, requiring certification under EC 834/2007 and 2018/848. They are dried herbs and loose leaf herbal teas. None of them are organic, none are marketed as organic, and we hold no organic certification.

What we've checked: Titles, bullet points, descriptions, images, A+ content, generic keywords, special features and every compliance attribute in the Category Listings Report. There is no organic wording, no organic logo and no certification code anywhere in our listing data.

What Amazon has said:

Selling Partner Support told us the trigger was "a catalog attribute" but could not name it. They then confirmed in writing:

"After investigation, we are unable to identify the specific attribute value that is triggering the Organic Certificate flag from our end."

We were told to appeal. Twelve appeals were filed on 5 and 8 August — none have had a response in 26 days. Two executive escalations, both acknowledged with a promised 24-hour review, neither answered.

Current position: FBA inbound is blocked on the affected ASINs. Our best seller has about four days of stock left and cannot be replenished.

The MFN contradiction: Amazon's notice states the organic certificate requirement applies only to AFN (Amazon-fulfilled) offers, and that merchant-fulfilled sellers should "disregard" it. We created a new MFN offer on the affected ASIN as a fallback. It was blocked immediately and shows an Amazon Product Restriction — so the exemption in their own policy does not appear to work in practice.

One odd detail: the phrase "The organic inspection body code number: LU–BIO–04" renders under Regulatory Information on our detail pages. LU-BIO-04 is a Luxembourg organic control body. It does not appear in any field we can access or edit, and it is not in the Category Listings Report.

Questions for anyone who's seen this:

Has anyone had an Organic Certificate flag on non-organic listings, and if so how did it clear?

Does anyone know where the "organic inspection body code" field lives, or how to remove it?

Has anyone had an MFN offer blocked by this despite the policy saying MFN is exempt?

Is there a route to get appeals looked at when they sit unanswered for weeks?

Any experience appreciated.

Hi,

I'm hoping an Amazon moderator can help escalate an issue that Seller Support have been unable to resolve for several months.

We are trying to use Royal Mail Tracked 24 through Amazon Buy Shipping for Seller Fulfilled Prime.

Our Royal Mail business account is correctly linked to Seller Central and currently shows as ACTIVE under Buy Shipping Preferences. Royal Mail is also showing as our number 1 prioritised carrier.

However, Royal Mail Tracked 24 is still not available correctly within Buy Shipping.

After numerous contacts with Seller Support, Amazon eventually confirmed that the specific ship method:

ROYAL_MFN_TRACKED_24

is not allow-listed/safe-listed for our seller account.

Amazon advised us that Royal Mail needed to initiate the allow-listing. We contacted Royal Mail, but they have confirmed that the service is active on our account and they are not aware of anything further they can activate from their side.

We have also supplied Amazon with our Royal Mail contract confirming that Tracked 24 is included and active.

This issue originally began when we attempted the Seller Fulfilled Prime trial in March 2026. We had to purchase Tracked 24 labels directly through Royal Mail because the correct service wasn't available through Buy Shipping, which then affected the Prime trial metrics.

We've now been trying to resolve this for months and seem to be going around in circles between Amazon and Royal Mail.

Our current Amazon support case is 12221526882.

We would really like to get Seller Fulfilled Prime operational before the Christmas peak, but we're unable to progress while this remains unresolved.

Could an Amazon moderator please escalate this to the appropriate Buy Shipping / Seller Fulfilled Prime technical team and have them investigate why ROYAL_MFN_TRACKED_24 is not allow-listed for our seller account despite our Royal Mail account being linked and active?

I'm happy to provide screenshots, our Royal Mail contract or any other information required.

Thank you.

not really it’s the last five months by track 24 and 48 have been missing and just recently the buy Shipping button which you press on when you choose your career the bottom it says by Shipping the yellow button is great out we’ve made numerous amount cases and nobody they just come back with the same