@Seller_oUftV0kBVfDwy - I'm not sure, but you have maybe confused things by using 2 different bank accounts. Also, it will take a while to verify. I assume the money they have taken is the £30 professional selling plan fee ? No-one here can help you verify, as we don't have access to your account., and you'll probably need to open a case with seller Support (Help, top right) . For full verifiation they do also need to verify your personal details and your business info.

I'm getting fed up now with Amazon so called policy on on refunds and returns. I've been on with a case now for a couple of months and its so annoying here are the basic details:

customer buys 2 of a product in the beauty category

customer requests refund as wrong product sent

amazon refunds customer

I have to pay the bill

customer told not to return product.

I create a case and ask the following questions:

if wrong product was sent then where is my products from my inventory?

why was the product not asked to be returned as if wrong product was sent then how do they know the category?

why am I fitting the bill if the wrong product was sent?

I received this:

Thank you for your patience while we investigated your concern regarding order 204-4549678-9780331 where the customer received an incorrect item.

I completely understand your concern regarding inventory for order 204-4549678-9780331. We have reviewed your case where you questioned why you're being charged when the customer received an item that you don't sell, and why your actual item is no longer in your inventory.

We have contacted our internal team for information regarding your issue. We will contact you as soon as we have an update or if any further information is required from your side.

We encourage you to wait for our response and assure you that our teams are working on your request.

Thank you for your understanding and patience.

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It went backwards and forwards with me not being satisfied until it went to a "specialist team" and gave me a final answer:

We understand your query regarding the order ID 204-4549678-9780331 wherein you have not been reimbursed.

In this regard, please understand that I have checked and found that the unit was generated returned request with reason: "Wrong item was sent".

In accordance with our Customer Returns policy, the items has been identified as non-returnable.

Amazon will not reimburse sellers for items that cannot be returned, unless the item is non-returnable due to a reason for which Amazon takes responsibility.

Amazon will take responsibility for a non-returnable item when it is Amazon faulted ( carrier damaged ) and item not delivered scenarios.

The item is eligible for reimbursement if it is non-returnable, but the refund reason is any of the

following:

1. Amazon faulted (Carrier damaged)

2. Damaged by carrier

3. Received item in damaged packaging

4. Not delivered

5. Missed delivery date

We make that determination based on the reason for the refund request provided by the customer.

Please refer to the Customer Returns for Orders Fulfilled by Amazon help page for more information.

Please be informed that Amazon.com doesn't accept returns of the following items:

Computer laptops, desktops, and Kindles more than 30 days after delivery

- Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)

- Any product missing the serial number or UPC

- Downloadable software products

- Online subscription

- Gift cards (except as required by law)

- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)

- Some jewelry orders

- Some health and personal care orders

- Grocery products

- Open software

- Items with special shipping restrictions

- Live insects

Further, I found that the reimbursement was initiated by you

Hence, as per Amazon policy, you are ineligible for reimbursement

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Can someone please tell me i'm not going mad as i feel ripped off. How did i initiate the reimbursement? it actually feels illegal.

Thanks for letting me vent and hope someone has had this before and can advise on it.

regards

What is the position on A-to-Z claims when shipping is purchased through Amazon using a connected Royal Mail account, and the item shows as scanned as delivered but with no signature, while the buyer says it was not received?

I got 30 days extention with ANR/3 and proof of submission. I tried 3 times and 3rd time finally they approved the extention.

I am not really sure if this timeframe will be sufficient to get back the VAT # in Italy.

hopefully we all will.

we have now around 35-40 days ..

time is ticking...

Hello Sellers,

We are facing a critical issue with one of our best-selling SKUs and are hoping to get guidance from the community.

We have sent stock for the same SKU to Amazon FBA three times, and each time, the inventory has gone missing in the warehouse. This has resulted in our product being out of stock, which is impacting sales significantly.

Here’s the situation in detail:

We sent 5 SKUs in one shipment, and all other SKUs are accounted for and available. However, all 200 units of the problematic SKU are missing.

We have raised multiple cases regarding this issue, but none have provided a resolution so far.

Notably, we had previously sold 30 units of this SKU to a vendor. Now, it appears that the missing 270 units are showing as available for sale under the vendor account, which leads us to suspect that our FBA stock is being mistakenly allocated to the vendor.

Despite contacting Amazon support and internal teams, the issue remains unresolved.

Has anyone else faced a similar problem where FBA inventory is misallocated to a vendor account? Any insights or steps to escalate this effectively would be greatly appreciated.

Thank you in advance for your help!