Further update

After checking the return tracking pages more closely, I found something that makes the process even harder to interpret.

One return showed:

estimated arrival: 1–3 April

event on 30 March: “Package left the courier facility”

But the same page later showed:

• 20 April

• Post Office Counter

• “Return or Replacement or Exchange Collection succeed”

So the timeline itself does not read like a clean, normal transit chain.

If the parcel was only meaningfully handed over later, then the earlier estimated arrival was not a reliable indicator of real return progress. If the earlier event was already meant to represent true carrier acceptance, then the later event wording becomes difficult to interpret.

Either way, this suggests Amazon’s return page may be mixing together internal workflow events, label-generation events, and genuine carrier events in a way that looks more certain than it actually is.

That is the real concern.

Because sellers are then left trying to decide whether they must refund, wait, file SAFE-T, or claim from Royal Mail — without a clean evidential distinction between:

• label created

• parcel accepted

• parcel in transit

• parcel actually returned

I would still appreciate moderator clarification on whether those tracking-page events are always proof of real carrier acceptance, or whether some are only internal / pre-transit workflow states.

@Seller_ZVAz3d5lZuGid

It makes me wonder with what you've just said there if a human being as even looked at the email, makes me think its an AI response and they've picked out some key words from the email and thats why they are assuming its some kind of appeal.

You'd think with emails to the MD that they would be looked at properly by a human being and properly dealt with seeing as though the majority are escalation emails.

@Seller_eX5PU1b0GGPXn@Seller_ZVAz3d5lZuGid...Just wondered if you had any thoughts on something I've been thinking recently. I've noticed when sourcing books that the big sellers are always selling books for between £3-£4 when other sellers on the listing are £10+. I just dont understand these tatics at all, Yes it will get sales for them but it drives the prices down bigtime and surely as I've mentioned before you cant stand to make much profit of a £3-4 sale factoring in fees/postage etc.

I've found this happening alot recently on books that are still fairly new in the market and worth a lot more than £3-£4

I have a product that is one of my top products all the sudden lose the featured offer. We manufacture this product ourselves and do not distribute it to any wholesalers. Of corse there is replicas but we have been number one on amazon for 10 years with this item. Amazon have resolved this issue but its happened twice in the last 2 weeks resulting in 7 days lost sales overall which is a lot of revenue.

Has anyone got any advice how can stop this. i already have a min and max price on the listing. I have the price cheaper than other sites so a little unsure what to do next.

Hi

This hasn't happened to us before so I would appreciate any advice anyone can offer.

We sent orders placed over the bank holiday weekend on the 7th March. About 20 or so orders sent via Royal Mail were collected from us on the 7th but not scanned by Royal Mail until the 10th or 11th April, so they're showing as late deliveries and this has put us 'at risk'. Orders sent afterward seem to be delivering as usual so I think it's either Royal Mail issue or bank holiday back log, both of which is out of our control.

Help!

My sales have plummeted because of this. Amazon obviously are burying my listing - page sessions are half the normal level. And there are still a few days to go before it sorts. It's cost me so much.. and the annoying thing is because that sales have dropped, that means it takes longer for the tracking percentage to rise again.

I'm absolutely gutted.. its disgusting.

I understand the need but does the tracking report window have to be so long, with a 10 day delay ?