We're suddenly started to see the same and it's very intermittent like you're finding it. We've been doing years of Premium Delivery Next Day and have never had this issue or seen padding before so something new has shifted.

Our OTDR is at 94% so still above the metric needed. And in the Fulfilment Insights Dashboard where you can see the padding % we're over-performing in terms of Promised delivery time: 4.8 calendar days / Actual delivery time: 3.4 calendar days. So we're delivering 1.4 days ahead. What more do they want?

"Your delivery promises were extended by 1.1 calendar days on average to reduce late deliveries to buyers." - why? we don't need it 🙈

I'm going to assume they're testing something because the figures aren't tallying.

I know this is a bit of an older post but we're suddenly starting to see the same problem. This seems to a be new thing that they've started doing more of as this topic is cropping up more and more.

Our OTDR is at 94% so still above the metric needed. And in the Fulfilment Insights Dashboard where you can see the padding % we're over-performing in terms of Promised delivery time: 4.8 calendar days / Actual delivery time: 3.4 calendar days. So we're delivering 1.4 days ahead. What more do they want?!

"Your delivery promises were extended by 1.1 calendar days on average to reduce late deliveries to buyers." - why? we don't need it 🙈

I'm going to assume they're testing something because the figures aren't tallying.