@Seller_FJwyF3iu5qxUY
Please MODS do something, the A-Z Claims Team are just getting worse!
It really makes my blood boil that they encourage fraud!
3 examples:
204-6532950-2000305 this latest one a loss of over £100 GBP. Buyer fraud. Within 2 days we messaged the Buyer with photos to 100% prove the returned item was not bought from us, we could not do a partial refund as this was Buyer FRAUD. Then an A-Z claim, before even they investigated, we messaged A-Z Claims to say Buyer fraud, with photos as proof that the Buyer returned an item not bought from us. A-Z ignored, refunded the Buyer, then we Appealed. A-Z Claims reason for us having a loss of Appeal, as we did not refund the item within 2 days, BUT for an item not purchased from us.
Of course we were not going to refund as it was fraudulent! - The Appeal said: Upon further review, we have decided to uphold our original decision.
So we are supposed to now refund items that are not bought from us? - then as a refund, you will not pay out, so lose : lose!
(We sold a 4 handset Quad phone, the item returned was a 3 handset TRIO and the photo shows on the item it says 'TRIO' - we also log all serial numbers in Seller notes and on an invoice, that did not match the returned item, of course).
I wondered as a PDF, rather than a JPG attached to the A-Z as proof, if that was the issue?
(I know it can be with Safe-T Claims).
I have a damaged TV, old one, if I buy a new £1000 TV from Amazon themselves, will Amazon refund this old one, I bet not, as not the same model. So, why do the same for Sellers,
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206-9667348-8789916 - Buyer showed real retutrn reason on 1 of the RMA: 'No longer needed'. 'Needs main power phone set. But this is battery powered therefore not needed' - but as that did not have free return potage, the Buyer then LIES and says: 'Wrong item was sent' = we authorised a refund, MINUS return postage, he raises an A-Z Claim, counts against us, and the Buyer gets the return postage paid for. Again, the Appeal shows: Upon further review, we have decided to uphold our original decision.
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202-7894015-1841915 = We refunded item cost, minus a small amount as it was not in the same mechantable condition as supplied. Amazon refund sytem deducted the return postage cost, as we provided a label. We then manually adjusted, as the Buyer decided not to use the postage label. BUT the makers box was broken, so just £2.66 charged. Before everything could be completed, as Amazon do not refund for many hours, an A-Z Claim was made in that interim period of time. A-Z Claims then gave an extra £3.42 making the refund amount more than the amount the Buyer actually paid. Plus, it impacted us as well. A-Z Claim ignored the information, yet again!
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What is the point adding information for them, when they just ignore it?
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ADDING: Even when winning an A-Z Claim, like: 026-9953650-2480314 - the Buyer can still then give bad f/back! - which should not be allowed (on this claim, the Buyer emailed twice saying it takes seconds to refund him, and raised an A-Z Claim within hours of the item arriving back, so no 2 days to process the return).
