We are an established seller and are currently facing a situation that is becoming existentially threatening to our business.

Amazon is withholding over €700,000 of our funds due to a KYC verification that has now been ongoing for more than 30 days.

All requested documents were fully submitted on December 22nd. Since that date, we have received:

- no status updates

- no feedback

- no meaningful communication

The only response we keep receiving is that the KYC process “may take up to 10 business days.” That timeframe has been missed multiple times, yet we are left in a complete information blackout.

Holding such a significant amount of money without transparency or communication seriously jeopardizes our ability to operate-to pay suppliers, employees, and meet contractual obligations.

We fully understand and respect the need for KYC compliance.

The issue is not the verification itself, but the total failure of communication, missed internal deadlines, and lack of accountability.

As a business partner, not a suspicious entity, this level of treatment raises serious concerns about how Amazon treats its sellers once internal processes stall. At this point, it feels like seller partners are simply ignored when problems arise.

Has anyone here experienced a similar situation?

Is there any effective way to escalate this internally, or is public visibility the only option?

Because silence combined with prolonged fund withholding at this scale is not acceptable—and certainly not what a partnership should look like.

At some point, “internal review” cannot be used as a justification for unlimited delays and zero communication—especially when livelihoods are at stake.

@Seller_Rv3kmJHEUMGJH @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP @Seller_GEZPMc4CeQfh6 @Seller_hnDMgUKxMh1V4 @Seller_Udi0JNbTrsmUV

I know they don't. The guy that runs this program contacted me after I had opened lots of cases on Seller Support. He had been searching rather than them contacting him.

The system stopped working and none of the shipments were offering packing discounts. After numerous attempts I finally got seller support to understand there was an issue. They said they had escalated it.

After a couple of days it was still not fixed. I wrote the the person who had contacted me and he knew nothing about the problem. He fixed it within 30 minutes.

Hi, I think you may be a bit out of touch as this does not apply any longer, since seller support now have no means of contacting the so called catalogue team they are unable to process any request to change a attribute as they have nobody to forward it to.

They have written on their Amazon 'Google' screen to read the following to the seller:

'Only the entity that created the listing has the ability to amend the listing, if you did not create the listing or are not the brand owner then the listing cannot be amended'

So there you go, that is why 30% of the Amazon catalogue has errors and it is an embarrassment to Amazon, millions of listings appear on Amazon and sellers list them from the barcode regardless of who created them, so if you created the listing you would make sure it was correct, but as 99% of listings were created by someone else, then nothing is ever going to happen.